ecomdash

ecomdash

par ecomdash

Qui utilise ecomdash ?

Les petites et moyennes entreprises qui vendent sur plusieurs marchés, qui ont des besoins très complexes en matière de traitement des commandes, d'inventaire et d'intégration de données back-end et qui cherchent une solution logicielle à un prix abordable.

Description de ecomdash

Ecomdash est une entreprise de logiciels de gestion des stocks et de traitement des commandes qui vous permet de gérer tous vos canaux de vente en ligne à partir d'un seul tableau de bord. Coordonnez les ventes et les niveaux des stocks sur des plateformes telles qu'eBay, Amazon, Etsy etc., avec les fonctionnalités de reporting et de synchronisation automatique. Le logiciel est idéal pour les petites et moyennes entreprises et est fourni avec une consultation et une version d'essai de 15 jours gratuites. Tous les clients Ecomdash bénéficient d'un compte Pitney Bowes gratuit. Cela représente une valeur annuelle de 180 $.

Informations sur ecomdash

ecomdash

http://www.ecomdash.com

Fondé en 2012

Prix de ecomdash

ecomdash n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de ecomdash est disponible à partir de 60,00 $US/mois.

À partir de

60,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

ecomdash - Fonctionnalités

Logiciels de gestion de stocks
Accès mobile
Alertes/Notifications
Gestion d'entrepôt
Gestion des fournisseurs
Gestion des renouvellements de commande
Gestion des stocks de la vente au détail
Gestion des stocks pour la fabrication
Gestion multicanal
Identification des produits
Kitting
Optimisation des stocks
Prévision
Rapports et analyses
Commandes récurrentes
Gestion des catalogues
Gestion des commandes spéciales
Gestion des expéditions
Gestion des nouvelles commandes
Gestion des retours
Gestion des stocks
Saisie de commande
Suivi des commandes
Traitement des commandes
Commerce mobile
Commerce social
Gestion SEO
Gestion des canaux
Gestion des catalogues
Gestion des commandes
Gestion des promotions
Gestion des retours
Gestion des stocks
Intégration de marketplace
Panier d'achat
Synchronisation de données
e-mail marketing
Codes UGS et UPC
Codes-barres et RFID
Entrée et sortie
Gestion des fournisseurs
Gestion des renouvellements de commande
Gestion des éléments
Optimisation des stocks
Prévision
Suivi de l'inventaire
Suivi des coûts
Suivi des numéros de série
Gestion des commandes
Gestion des fournisseurs
Gestion des informations produits
Gestion du service client
Gestion du sourcing
Intégration e-commerce
Optimisation des prix
Rapports et analyses
Services de livraison directe
Suivi des expéditions

Avis sur ecomdash

Afficher 5 avis sur 91

Note globale
3,9/5
Facilité d'utilisation
3,6/5
Service client
4/5
Fonctionnalités
3,8/5
Rapport qualité-prix
4,1/5
Sander K.
Owner
Biens de consommation, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 14/01/2019

"Highly capable with a learning curve "

Commentaires: Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Avantages: Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Inconvénients: The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

  • Provenance de l'utilisateur 
  • Publié le 14/01/2019
David H.
Lapidary Artist
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 09/12/2017

"ecomdash has allowed me to sell more of my work on more sales channels with less effort. "

Commentaires: For anyone who sells on multiple sales channels this product is invaluable.

Avantages: That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Inconvénients: There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

  • Provenance de l'utilisateur 
  • Publié le 09/12/2017
John B.
Owner
Édition, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 12/06/2020

"Very powerful, but not as intuitive as it should be."

Commentaires: It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.) Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Avantages: It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Inconvénients: It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Réponse de l'éditeur

envoyé par ecomdash le 22/06/2020

Hi John -

Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product.

Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :)

Thanks,
Ecomdash

  • Provenance de l'utilisateur 
  • Publié le 12/06/2020
Paul M.
General Manager
Machines, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    2/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 16/06/2020

"TOO MANY CHANGES!"

Commentaires: We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Avantages: The fact that it integrates much of what a small multichannel business needs.

Inconvénients: When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Réponse de l'éditeur

envoyé par ecomdash le 25/06/2020

Dear Paul,

Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.

Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.

Thanks,
Ecomdash

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 16/06/2020
Kyle P.
Owner
Équipement et fournitures de bureau, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 25/03/2020

"Best inventory software"

Commentaires: Wonderful experience. Would never switch.

Avantages: This is the best bang for your buck when it comes to inventory software. Its a little clunky to get used to but they are literally improving it daily.
The LIVE chat support is spot on. Almost never have to wait to be helped and usually get the same couple reps (and they actually remember you and the things you are working on) which is awesome!

Inconvénients: It can be frustrating to understand why they do the things they do.
Sometimes it feels like they have never run an ecommerce shop so they don't understand functionality that would be best fit. BUT they have a support page you can add requests to and they do read, reply and implement things when they can.

  • Provenance de l'utilisateur 
  • Publié le 25/03/2020