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Silvertrac Software
Description de Silvertrac Software
Silvertrac est un système de reporting d'incidents et de gestion de garde de sécurité qui permet aux utilisateurs de planifier leurs tours de garde, de signaler les incidents, de répondre aux tâches et de surveiller les points de contrôle avec un système de suivi des incidents en direct. Lorsqu'ils sont sur le terrain, les utilisateurs peuvent prendre des photos, enregistrer des fichiers audio et prendre des notes pour générer facilement des rapports automatisés à partir de l'application mobile. Toutes ces informations sont disponibles dans des rapports performants qui suivent les données, analysent les tendances et fournissent les informations importantes dont vous et vos clients avez besoin pour gagner en efficacité.
Qui utilise Silvertrac Software ?
Silvertrac est conçu pour les entreprises de sécurité et les services de sécurité internes qui cherchent à rationaliser leurs opérations en tirant parti d'un système de communication et de responsabilisation en temps réel pour développer leur entreprise.
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Silvertrac Software
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I have used Silvertrac for nearly a decade and am now currently using it for my own company.
Commentaires : Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.
Avantages :
The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.
Inconvénients :
The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.
Alternatives envisagées précédemment :
Very user friendly.
Commentaires : I an very satisfied as a customer.
Avantages :
The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.
Inconvénients :
I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.
Terrible Service, Will Not answer phones when wanting to cancel
Commentaires : Terrible- they will not return emails, and their accounting/billing phone number goes straight to voicemail.
Avantages :
Nothing- the user interface is terrible, buggy, and feels 2 decades out of sync with current tech.
Inconvénients :
Everything, this is bar none the worst item our company has paid for.
Alternatives envisagées précédemment :
You guys are great!
Commentaires : The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.
Avantages :
You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!
Inconvénients :
I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.
Alternatives envisagées précédemment :
Awesome Software, Awesome Staff!
Commentaires : Over extremely happy with the software I always tell potential clients that SilverTrac is my favorite tool that Vet-Sec uses! Greg is AMAZING!!! Always helpful and available when we need him the most!
Avantages :
What I like most about SilverTrac is the clean user-friendly interface! When I have to show a client or a potential client SilverTrac that is the first thing that they point out. We like how easy for them to get the information that they need.
Inconvénients :
At times I would like to see more ability to customize options, for example, if we only patrol a property 2 times a month there is no way to have a report send only when there is data available.
