Pour qui ?

Gather est un logiciel cloud qui aide des milliers de restaurants, d'établissements et de traiteurs à gérer leurs événements privés, leurs banquets et leurs activités de traiteur, du moment où un client envoie une demande jusqu'au jour de l'événement.

Notes moyennes

168 avis
  • Note globale 4.6 / 5
  • Facilité d'utilisation 4.7 / 5
  • Service client 4.7 / 5
  • Fonctionnalités 4.4 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Gather
  • http://gatherhere.com/
  • Fondé en 2012

En savoir plus sur Gather

Gather permet aux entreprises de traiteur de toutes tailles de gérer et de développer des événements réussis. C'est pourquoi les traiteurs indépendants, les grandes chaînes de restauration, les food trucks, les groupes hôteliers et les établissements privés utilisent Gather pour dynamiser leurs événements de restauration. Des restaurants-concept soutenus par des fonds privés aux restaurants primés de James Beard, l'éditeur est fier de servir de point d'ancrage entre la direction, les équipes événementielles et leurs clients.

Gather - Fonctionnalités

  • Facturation
  • Gestion des caves
  • Gestion des clubs d'amateurs de vin
  • Gestion des commandes
  • Gestion des stocks
  • Gestion des tonneaux
  • Gestion des vignobles
  • Point de vente (PDV)
  • Suivi de la production
  • Billetterie
  • Budgétisation
  • Conférences/Conventions
  • Enquêtes et feedback
  • Gamification
  • Gestion des badges
  • Gestion des bénévoles
  • Gestion des expositions et des fournisseurs
  • Gestion des parrainages
  • Gestion des réservations groupées de chambres
  • Mariages et fêtes
  • Promotion sur les médias sociaux
  • Calendrier des événements
  • Confirmation et rappels
  • Gestion de site web
  • Gestion des listes d'attente
  • Gestion des participants
  • Gestion des réductions et des coupons
  • Gestion du marketing
  • Inscription en ligne
  • Paiements en ligne
  • Promotion sur les médias sociaux
  • Comptabilité intégrée
  • Facturation
  • Gestion de table
  • Gestion des cuisines
  • Gestion des employés
  • Gestion des listes d'attente
  • Gestion des menus
  • Gestion des réservations
  • Gestion des stocks
  • Point de vente (PDV)
  • Rapports et analyses
  • Facturation
  • Gestion des clients
  • Gestion des contrats
  • Gestion des participants
  • Gestion des produits alimentaires
  • Gestion des ressources
  • Gestion des réservations
  • Gestion des ventes
  • Gestion des événements
  • Gestion du personnel
  • Installations multiples
  • Contrôle de qualité
  • Facturation
  • Gestion de la distribution
  • Gestion des commandes
  • Gestion des fûts
  • Gestion des recettes
  • Gestion des stocks
  • Planification de la demande
  • Suivi de la production
  • Base de données de clients
  • Facturation
  • Gestion des banquets
  • Gestion des calendriers
  • Gestion des commandes
  • Gestion des contrats
  • Gestion des cuisines et des menus
  • Gestion des devis
  • Gestion des installations
  • Gestion des recettes
  • Gestion des réservations
  • Gestion des serveurs
  • Gestion des stocks
  • Gestion des événements
  • Étude des coûts

Avis les plus utiles sur Gather

Gather is the ONLY program for me!

Publié le 30/07/2019
Kathryn B.
Sales and Marketing Director
Produits alimentaires, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Avantages: Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Inconvénients: This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Indispensable Program!

Publié le 14/05/2019
Jenny Y.
Owner/Manager
Événementiel, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The customer service team is always very efficient and timely as well as friendly. We couldn't run our business without Gather. Earlier in our development we considered other software geared toward events, but they seemed to specialize on only one aspect or two at a time. With Gather we can customize our menu making it so easy for our whole team to update a proposal at any given moment.

Avantages: Our team loves how each client has his/her own customer portal. It is fairly easy to change any details at any time. It is also imperative for us to be able to send an approval request to each client at the time of solidifying details for an event. Really helps us to ensure our team can execute the event flawlessly.

Inconvénients: We wish that Gather was able to track any changes made by one of our team members so that when a change occurs, we can know exactly who made it and why... Or that there was specific place for a team member to track changes in the portal. Also, we wish that there was a way to approve each specific section instead of just an over all proposal. Our clients are dealing with TONS of wedding details (not always through us) and they have a lot on their minds.

Gather has made my proposal writing 100% better than when I had to write them manually using word.

Publié le 12/09/2017
Tabitha R.
Catering Sales Director
Produits alimentaires, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates across the entire booking and all of its documents. Superior customer service.

Avantages: We are a restaurant with a huge catering business and this software was designed for an on site caterer with event rooms versus everything being off site like our business model. I am looking forward to the modifications in the future that close the gap on the two concepts better. It has made proposal writing a dream! I love that everything is live across the entire booking with a click of the mouse. The customer service is unbelievable! Everyone is always so pleasant & receptive with all of my questions, comments, concerns & suggestions. The mobile app is great and we want to use it more but the team communication alert email doesn't function on mobile which renders it useless to our team. The reporting seems to constantly improving but we can not connect it to our system so we do not currently use it but I look forward to a day when we can. I absolutely love all of the filtering throughout the entire program and how there are multiple ways to find a previous booking. The calendar is my favorite view and I am looking forward to beginning to use the task function shortly. I have created many many menu templates which is superb but would like to copy one from an actual booking as well. Overall, I completely understand that this is meant for more formal venue catering so I am just grateful that I am able to utilize it at the level that I can for corporate/off site catering. It is so quick & easy and I just cant believe how effective it is to update for a client. Great job!

Inconvénients: The biggest issue with Gather for us is that it does not report to our inventory/reporting system. We have to manually ring everything into our Revel POS system in order to capture an accurate product mix. Basically this means that this software is really only for me to create the proposal and our comptroller must recreate everything in another program. Huge waste of time but a necessary evil for me to have this valuable tool to do my job. I wish that there were more templates for multiple sections including but not limited to the notes sections. I find myself copy & pasting my own words dozens of times a day. I would like to see the lead be able to be customized because I have to ask a set series of additional questions before I may even begin a proposal. It would be really helpful to copy & paste emails into the message section to be able to assure an accurate add. I think that it is important to add a confirmation to the client that their CC info has been added correctly. I get MULTIPLE emails a week asking if we are all set since they do not get a confirmation. Please finalize the condensed versions that you have been toying with. Please go back to the notification to COMPLETE the gratuity, 50% miss it. Lastly, add the onsite contact info to the CHEF BEO. We use that version for the driver because it is a cleaner version to pack the van with. The regular BEO is only sent to the client with the proposal because it has too much going on for the delivery pack list. Thanks!

Excellent Software with a Few Frustrating Quirks

Publié le 17/04/2019
Dan B.
Sales and Events Manager
Événementiel, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has been an overall success at easily keeping our client focused. Instead of using many different software apps, booking, payment etc, it creates a single portal and eliminates many questions we were faced with prior to implementing. Sales tracking and other features are simple without the hassle of Salesforce integration.

Avantages: The Event Portal feature. Each event having its own specialized url that allows the client to see everything in a very organized fashion makes the process of converting a quote to a sale much easier. The integration of credit card processing (we used Stripe) keeps the client from using other options (like Square) that would force them away from the portal.

Inconvénients: Trying to keep you locked into their email ecosystem. The email integration is terrible. I wish they would support a Gmail integration. If I want to get my client to approve a proposal - they have to be emailed through their own email system that is not as user friendly and completely breaks the cohesiveness and intent of the software when I have two different email chains happening (which the client flips between without realizing). Make the event approval option available without having to email them please. In addition, they will charge you for leads from Yelp, even if they don't book! It is a very shady practice that needs to stop. Focus on good software, not making money off lead conversions from third party lead sites please.

Very Happy Gather User

Publié le 30/07/2019
Kerianne M.
Manager
Produits alimentaires, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been using Gather for a few years now and it has definitely made our day-to-day much easier, more organized and allowed us to focus on more things to grow the business. Their customer service is very quick at responding and helpful in finding a solution to questions that have come up.

Avantages: Gather has helped streamline our business by providing a fast and easy way to communicate with our clients in a clean professional format. We use the "Copy" feature very frequently as we have many repeat clients. The live update feature while we are on the phone with clients is very helpful and many clients comment how nice that is.

Inconvénients: We wish we could customize the font size on the Chef BEO. We use the Chef BEO as orders in our kitchen and it would be beneficial for us to be able to make certain items stand out more.
We find ourselves directing many clients to the "Print Summary" hyperlink on the Summary of Charges page. If there was a way for this button to stand out as the full breakdown/itemized invoice that would be very helpful.

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