Qui utilise innRoad ?

Les propriétaires et les gestionnaires d'établissements indépendants basés aux États-Unis.

Description de innRoad

Ne perdez pas de temps devant un ordinateur à vous connecter et vous déconnecter sur des écrans et des systèmes, mais passez-le avec les personnes qui comptent, vos clients. Avec le système cloud de gestion hôtelière tout compris d'innRoad, vous pouvez surveiller et optimiser tous les indicateurs de performance de votre hôtel, y compris l'ADR, le RevPAR et le taux d'occupation, tout en ayant encore le temps nécessaire pour offrir une expérience mémorable à vos clients.

Informations sur innRoad

innRoad

http://www.innroad.com

Fondé en 2000

Prix de innRoad

innRoad n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de innRoad est disponible à partir de 79,00 $US/mois.

Vidéo de innRoad
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À partir de

79,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

innRoad - Fonctionnalités

  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Point de vente (PDV)
  • Pour locations saisonnières
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs

Logiciels de gestion hôtelière : afficher la liste complète

  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client

Logiciels de réservation : afficher la liste complète

innRoad - Logiciels similaires

Plus d'alternatives à innRoad

Avis sur innRoad

Afficher 5 avis sur 192

Note globale
4,5/5
Facilité d'utilisation
4,4/5
Service client
4,7/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,4/5
Carla B.
Sales Manager
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/12/2017

"Customer Service Is The BEST!!!"

Commentaires: It was an easy transition from our previous pms. Customer support is excellent.

Avantages: The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Inconvénients: We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

  • Source de l'avis 
  • Publié le 06/12/2017
Julie A.
Director
Hôtellerie, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/07/2020

"Great Software for Independent Hotels!"

Commentaires: We started with InnRoad when we opened the property a little over two years ago. It was a very easy process to get everything set up and training our staff was simple. I have had a great experience with everyone that I have spoken with at InnRoad from on boarding to tech support. I would highly recommend this software!

Avantages: My favorite thing about InnRoad is the easy set up and the ease of use. Training the staff was very easy and recently, they have added new features which have made InnRoad even more advanced. Innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.

Inconvénients: I can't think of anything that I would improve. Their tech support is always there if you need them.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/07/2020
Kelly C.
Owner
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 14/12/2016

"inroad software review"

Commentaires: Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Avantages: Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Inconvénients: I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

  • Source de l'avis 
  • Publié le 14/12/2016
Tammy W.
Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 24/06/2020

"Love this Product!"

Commentaires: Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Avantages: Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Inconvénients: There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 24/06/2020
Alex V.
SEO Manager
Hôtellerie, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 17/01/2019

"Lots of Features, Great Support"

Commentaires: Really great, especially on the support front. Ideal for smaller properties that really need a combo PMS + IBE solution. Beats the heck out of many other small vendors out there.

Avantages: Honestly, for a PMS/IBE provider, the best thing I can say about innROAD's team is that they are great at following up. A lot of times when you integrate a PMs on property, they little details in integration get lost and the account management team assigned to you barely cares. This team is the opposite. They're very transparent about what their product can and can't do, and they try to find workarounds for antyhing that gets 'out of that lane'... super team, supper support.

Inconvénients: Rate planning ,rate setup and then rate management are all a bit tough to accomplish if you're a veteran revenue manager, BUT... honestly and from one veteran hotelier to another), when IS rate management and loading every really 'easy'? You give me an easy rate management task, and I'll sell you a bridge, how about that? No seriously, other than this ubiquitious aspect of hotel life, its a good product.

  • Source de l'avis 
  • Publié le 17/01/2019