ResMan

Easy, convenient

Avantages :

I love that I can get an easy overview of my entire portfolio. The dashboard is useful, the reports are great and the software is very intuitive. There is an easy flow between products and everything is included in the monthly price.

Inconvénients :

I would like better reporting for excluded units

Best Move Ever

Commentaires : OMG - they have everything now. We are able to optimize all angles of property management.

Avantages :

Resman is the by far the simplest and easiest software program. Training new employees, even those with limited computer skills is simple.

Inconvénients :

Support is a little slow and confusing at times.

Getting Better, but not there yet

Commentaires : Overall, I think ResMan is TRYING to get in the game, but I wish it could happen a little(or a lot) quicker. Our account rep and support team are always great, they really do try their best to make all of our Property Management Softeware dreams come true.
I REALLY want to love ResMan, I am hopeful that the future will show some drastic improvements!

Avantages :

It is somewhat easy to use, the dashboard is attractive and doesn't look sterile and cold like OneSite. The support team needs to be larger, but the team they have definitely does their best to react quickly and puts in requests for enhancements when we can not be helped. They are always friendly and upfront on what is coming and what they are trying to improve.

Inconvénients :

Too much double work, for instance to add lease term options you must add the property to the lease terms desired under Admin, Settings AND add the lease term under Property, Unit Type. As an Admin that the Regionals/Site Team depend on it is imperative that requests be taken care of swiftly and almost every task in ResMan requires an absorbent amount of time on the back end. Easy Lease, there is nothing easy about this.... from the set up to the use at the site level. Entarata has been my favorite with inline applications/leasing as far as ease of use and customer experience. Real Page wins over ResMan in this area as well. It feels like the software was designed by out of industry people, alot of things just don't make sense. For example if you want to require that applicant's enter their email address to complete the application(which OF COURSE this should be a required field when you are using online lease forms/apps) you can not exclude non-lease holders or children. Everyone in the household has to have an email entered....

Biggest Fan

Commentaires : From my Rep on day 1 to the current state of my portfolio my overall experience has been great.

Avantages :

Having been in the industry for 25 yrs and worked on various Property Management Software solutions, I am forever a lover of all things ResMan!

Inconvénients :

I would like to see an app for users. Signing in can be a hassle.

Awesome Software

Commentaires : I have had a great experience and anytime I have to reach out to support they are super friendly and helpful.

Avantages :

I love that it combines my Application/Lease software, screening software and payments into one program and I am not having to go to each individual one.

Inconvénients :

In invoices if you have a credit due to a return you have to go and back out the original payment so it can be applied to that transaction vs just being able to select one that has already been paid out.