FareHarbor

FareHarbor

par FareHarbor Holdings

Qui utilise FareHarbor ?

Le logiciel est le produit d'une étroite collaboration entre les développeurs et les opérateurs du secteur. La tâche du personnel de réservation est facilitée, surtout pour les changements de réservation, tandis que les gérants adorent les rapports personnalisés illimités et les réductions des coûts.

Description de FareHarbor

FareHarbor est un système de réservation puissant conçu pour les entreprises touristiques et d'excursions de toutes tailles. Conçue pour faciliter et accroître l'efficacité de tous les aspects de votre entreprise, cette solution vous offre les outils dont vous avez besoin pour gérer vos activités quotidiennes à l'aide d'un tableau de bord central. Tous les appareils sont compatibles pour collecter des informations sur les clients, signer des exemptions numériques ou accepter le paiement en toute sécurité. Profitez de toutes ces fonctionnalités et d'une assistance, 24h/24, 7j/7, de leur équipe chaleureuse, dédiée à la réussite des clients.

Informations sur FareHarbor

FareHarbor Holdings

https://fareharbor.com

Fondé en 2013

Prix de FareHarbor

FareHarbor est disponible en version gratuite et propose un essai gratuit.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

FareHarbor - Fonctionnalités

Logiciels pour tour opérateurs
CRM
Création d'itinéraires
Création de packages
Gestion de décharge de responsabilité
Gestion de site web
Gestion des devis
Gestion des fournisseurs
Gestion des prix
Gestion des promotions
Gestion des ressources
Gestion des réservations
Intégration GDS et OTA
Réservation d'activités
Réservation de plusieurs jours
Système central de réservation
Traitement des paiements

Avis sur FareHarbor

Afficher 5 avis sur 962

Note globale
4,8/5
Facilité d'utilisation
4,6/5
Service client
4,9/5
Fonctionnalités
4,6/5
Rapport qualité-prix
4,8/5
Elodie C.
Assistante de direction
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 02/10/2019

"Très bon logiciel de réservation en ligne "

Commentaires: Nous avons pu gérer facilement les ventes de billets et ainsi éviter les surbooking
Nous avons pu augmenter de plus de 80% le nombre de réservation en ligne

Avantages: La simplicité d'utilisation du dashboard et du processus de vente pour les clients
La gestion du planning des croisières et vente de billets en ligne ou en direct
La réactivité de l'ensemble de l'équipe de FareHarbor en cas de problème/questions

Inconvénients: Manque d'une caisse intégrée
intégration à Google Agenda à simplifier

Réponse de l'éditeur

envoyé par FareHarbor Holdings le 02/12/2019

Hi Elodie -

Thank you for taking the time to write this review! We are glad your transition to FareHarbor has been smooth and found the software easy to use. FareHarbor not only streamlines your operations but also creates a better buying experience for your customers!

Our Product Team is always developing and testing new features and enhancements so be on the lookout for our emails!

  • Provenance de l'utilisateur 
  • Publié le 02/10/2019
Julien M.
Responsable des opérations
Compagnies aériennes/Aéronautique, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/10/2019

"Une aide qui change tout "

Commentaires: Super !
Des le moindre problème, l'équipe du support mets tout en oeuvre pour vous venir en aide.
ILS SONT EXCEPTIONNELS . En plus de 10 ans d'expérience, c'est la première hotline qui sont aussi gentils et performants

Avantages: - Facilité de gestion des réservations
- Edition des rapports exceptionnels
- Ventes à distances
- Relation clients (confirmations - rappel...)
- Facilité pour les facturations...

Inconvénients: - Logiciel trais lent
- Difficultés pour assimiler toutes les fonctions

Réponse de l'éditeur

envoyé par FareHarbor Holdings le 02/12/2019

Hello Julien -

Thank you for providing this review! We are glad that FareHarbor has made such an impact in such a short amount of time. Our software is filled with robust features and functionalities, however, we understand that some of them may be more complex. If you would like additional training, please let me know, I am more than happy to set it up!

  • Provenance de l'utilisateur 
  • Publié le 02/10/2019
Emma P.
Owner
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 02/10/2019

"Excellent service and product"

Commentaires: Overall, I really like Fareharbor - I like the way it looks when people book.

Avantages: The customer service is amazing and fast
On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Inconvénients: I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Réponse de l'éditeur

envoyé par FareHarbor Holdings le 08/10/2019

Hello Emma -

Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function.

Thanks!

  • Provenance de l'utilisateur 
  • Publié le 02/10/2019
Utilisateur vérifié
Kevin
Cabinet d'avocats, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 16/04/2020

"Works for basic needs, but has gaps"

Commentaires: Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.

Avantages: Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.

Inconvénients: The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.

Réponse de l'éditeur

envoyé par FareHarbor Holdings le 21/04/2020

Hello - thank you for taking the time to write this honest review of your experience with FareHarbor.

It is great to know you've been able to take advantage of our features and customization.

Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources.

  • Provenance de l'utilisateur 
  • Publié le 16/04/2020
Jaime G.
Owner
Automobile, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 01/05/2020

"Hard Times"

Commentaires: I don’t know what to do. I have no other way of refunding my guests because of the booking fees Fare Harbor owes to my customers. How can they legally hold MY and my customers money indefinitely? Don’t trust this company with your business and don’t trust this company with your money.

Avantages: I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they did. I have hundreds of customers to refund because of cancelled trips due to Covid-19. I am risking my company, but it is the right thing to do. So I deposited money into my Fare Harbor account to refund my guests and Fare Harbor will not release the money. It is money from my bank account straight into my refund reserve so I can credit my customers credit cards, and Fare Harbor is holding it. It has been 8 days. I have promised my customers their refunds and Fare Harbor is blocking me from processing them by holding my money. It’s tens of thousands of dollars. I have bank verification the money has been in their account for days. Now my company is at risk because I told my customers they would get their refunds.

Inconvénients: My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it.

Réponse de l'éditeur

envoyé par FareHarbor Holdings le 06/05/2020

Hi Jamie - we understand the pressure and frustration to refund customers during this stressful time and want to work with you toward the best possible outcome. Our Payment Operations team has discussed some alternative solutions with you, but the ACH debits can take 5 to 10 business days, depending on the bank. It seems as of Friday (5/1) has landed in your account and is available to use. We are happy to clarify any additional questions you have regarding this process.

  • Provenance de l'utilisateur 
  • Publié le 01/05/2020