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Description de AxisCare

Conçu pour les organismes de santé privés et pour les structures attachées à une caisse d'assurance maladie, le système web d'AxisCare est la solution la plus personnalisable du marché. Chaque organisation est unique, alors pourquoi devriez-vous forcer la vôtre à s'adapter à un logiciel ? Grâce à son système de planification complet, son application GPS, sa facturation automatique, ses intégrations facturation/payroll, ses formulaires sur-mesure et ses outils de reporting, AxisCare est le logiciel de planification le plus flexible et le plus facile à utiliser du secteur de l'aide à domicile.

Qui utilise AxisCare ?

Destiné au secteur privé de l'aide à domicile non médicale, notamment aux organismes attachés à un système d'aide publique. AxisCare améliore leur flux de travail, simplifie la facturation et le payroll et génère des rapports complets.

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur AxisCare

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,5
Service client
4,5
Fonctionnalités
4,3
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
70%
4
24%
3
4%
2
1%
1
1%
Rich
Rich
Director of Customer Experience (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Highly Recommend AxisCare for Home Healthcare Agencies

5,0 il y a 2 ans

Commentaires : Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business.

Avantages :

It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding.

Inconvénients :

There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible.

Réponse de l'équipe de AxisCare

il y a 2 ans

Hi Rich, Thank you for taking the time to leave this thoughtful review. We are ecstatic that you've found our onboarding process to be stress-free and that our support team has been able to assist you in any way possible! We especially appreciate your suggestions on how we can improve our software even more. We value your feedback, and will continue to improve and develop, so that you and your team have nothing but pleasant experiences moving forward. Thank you again for your review, Rich. We look forward to serving your agency for years to come! -The AxisCare Team

Mary
owner (É.-U.)
Services aux consommateurs, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Axiscare Review for Consumer Directed Services

5,0 il y a 2 ans

Commentaires : The support team is fantastic. If I use the help desk, response is very quick. I have had to call for support several times (always a user error, not software error) and they have taken time to help me. I had trouble with my Quickbooks and the support team helped me with that when I could not get Quickbooks support team to understand my issue.

Avantages :

I like the easy to use features for the attendants. It is very important that someone who is not very tech savvy to still be able to use this software. I like the available reports, which I use weekly. It flows easily into Quickbooks for payroll and taxes for my accountant. It is also necessary to have both options of the app and telephony since some of my clients live in very rural areas. I even have some that still own land line phone because there is no cell services at their house.

Inconvénients :

I would like it better if the caregivers could amend their visit after they created it. Sometimes they put in "am" instead of "pm" and it flows into the next day and they have to contact the office to fix it.

Réponse de l'équipe de AxisCare

il y a 2 ans

Hi Mary, Thank you so much for taking the time to leave this fantastic review! We are thrilled to have you as a customer and are ecstatic to hear how your experience with AxisCare has been. Our support team takes great pride in being responsive, caring, and willing to assist in any way needed. We're so happy to hear that you've experienced this first hand with our team. I will be sure to pass this along to them! Thank you again for your time, Mary. We look forward to many great years ahead! -The AxisCare Team

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

the cutomer support and billing is terrible

2,0 il y a 5 ans

Commentaires : We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Avantages :

The prodcut itself is not bad for the money but the service is terrible

Inconvénients :

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Réponse de l'équipe de AxisCare

il y a 5 ans

Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible. Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly. We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.

Maria
Caseload Manager (Canada)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Extended Family Services Review

5,0 il y a 3 mois

Commentaires : They are very helpful whenever I call to ask for help. Axis Care has made my job much easier.

Avantages :

Online scheduling, and reporting. Because it makes my job much easier.

Inconvénients :

The scheduling system allows only 1 caregiver to be assigned to a client. I wish there was an option for more.

Réponse de l'équipe de AxisCare

il y a 3 mois

Dear Maria, thank you for taking the time to leave us a review. We’re delighted to hear that AxisCare has been able to assist in making your job easier and that you’ve found our Support Team to be helpful. We also appreciate your comments regarding the scheduling of multiple caregivers. We understand the importance of this feature and want to assure you that AxisCare does indeed allow for multiple caregivers to be assigned to different visits for the same client. If you have any questions on this feature, our Support Team is always here to help. You can reach them at 1-800-528-6201 or support@axiscare.com. Thank you again for choosing AxisCare!

william
owner (É.-U.)
Santé, bien-être et fitness, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

It's All About Relationships

5,0 il y a 4 ans

Commentaires : It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Avantages :

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Inconvénients :

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.