AxisCare
Description de AxisCare
Conçu pour les organismes de santé privés et pour les structures attachées à une caisse d'assurance maladie, le système web d'AxisCare est la solution la plus personnalisable du marché. Chaque organisation est unique, alors pourquoi devriez-vous forcer la vôtre à s'adapter à un logiciel ? Grâce à son système de planification complet, son application GPS, sa facturation automatique, ses intégrations facturation/payroll, ses formulaires sur-mesure et ses outils de reporting, AxisCare est le logiciel de planification le plus flexible et le plus facile à utiliser du secteur de l'aide à domicile.
Qui utilise AxisCare ?
Destiné au secteur privé de l'aide à domicile non médicale, notamment aux organismes attachés à un système d'aide publique. AxisCare améliore leur flux de travail, simplifie la facturation et le payroll et génère des rapports complets.
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AxisCare
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Avis sur AxisCare
Rich
Highly Recommend AxisCare for Home Healthcare Agencies
Commentaires : Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business.
Avantages :
It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding.
Inconvénients :
There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible.
Réponse de l'équipe de AxisCare Software
il y a 10 mois
Hi Rich, Thank you for taking the time to leave this thoughtful review. We are ecstatic that you've found our onboarding process to be stress-free and that our support team has been able to assist you in any way possible! We especially appreciate your suggestions on how we can improve our software even more. We value your feedback, and will continue to improve and develop, so that you and your team have nothing but pleasant experiences moving forward. Thank you again for your review, Rich. We look forward to serving your agency for years to come! -The AxisCare Team
Mary
Alternatives envisagées :
Axiscare Review for Consumer Directed Services
Commentaires : The support team is fantastic. If I use the help desk, response is very quick. I have had to call for support several times (always a user error, not software error) and they have taken time to help me. I had trouble with my Quickbooks and the support team helped me with that when I could not get Quickbooks support team to understand my issue.
Avantages :
I like the easy to use features for the attendants. It is very important that someone who is not very tech savvy to still be able to use this software. I like the available reports, which I use weekly. It flows easily into Quickbooks for payroll and taxes for my accountant. It is also necessary to have both options of the app and telephony since some of my clients live in very rural areas. I even have some that still own land line phone because there is no cell services at their house.
Inconvénients :
I would like it better if the caregivers could amend their visit after they created it. Sometimes they put in "am" instead of "pm" and it flows into the next day and they have to contact the office to fix it.
Réponse de l'équipe de AxisCare Software
il y a 7 mois
Hi Mary, Thank you so much for taking the time to leave this fantastic review! We are thrilled to have you as a customer and are ecstatic to hear how your experience with AxisCare has been. Our support team takes great pride in being responsive, caring, and willing to assist in any way needed. We're so happy to hear that you've experienced this first hand with our team. I will be sure to pass this along to them! Thank you again for your time, Mary. We look forward to many great years ahead! -The AxisCare Team
Tracy
THOSE IN NY - Long Island beware
Commentaires : Overall, I would say, poor… Due to the fact that they knew the service would not work in my area. After nine months of calling in to customer service and having the same issues, AxisCare should’ve done the right thing by telling me this would not work in my geographical area and we will refund you all the money. We build out each and every month that I had a service I couldn’t fully use
Avantages :
If the functionality was on board I believe Axis Case would have been a great fit for my Agency. The key ingredients to make this a successor journey were missing
Inconvénients :
That I was mislead - the took my $$ with no resolution to the problem… that although everyone I spoke with was friendly and trying to be helpful- everyone prefaced “I am sorry I am new here or I am sorry this isn’t something I am familiar with” No two customer service reps had the same idea for a resolution. Basically because I have learned there was none due to Axis care having full knowledge that this service would NOT work in my geographical area.
william
Alternatives envisagées :
It's All About Relationships
Commentaires : It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil
Avantages :
The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.
Inconvénients :
What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.
Ryan
Alternatives envisagées :
Responsive, deep infrastructure. Unfortunate name.
Commentaires : One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.
Avantages :
Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.
Inconvénients :
The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.
