Description de Turnkey Lender
TurnKey Lender est un leader mondial des solutions et services ULM (Unified Lending Management). L'entreprise fournit un système de bout en bout qui automatise chaque étape du processus de prêt, de la demande de prêt à l'évaluation de l'emprunteur, en passant par l'octroi, la souscription, la gestion, le recouvrement, le reporting, la conformité, etc.
Le système est alimenté par des réseaux neuronaux profonds propriétaires et des algorithmes de machine learning qui permettent une précision inégalée quant aux décisions de crédit et de sécurité globale.
Qui utilise Turnkey Lender ?
Logiciel idéal pour : les prêteurs en ligne ; prêts sur salaire/avance de fonds ; institutions de microfinance, coopératives de crédit ; banques de petite et moyenne taille ; prêts click-and-click pour les PME.
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Alternatives envisagées :
Improved Workflows and Decreased Manual Processes
Commentaires : Prior to using Turnkey Lender, we managed our loan program through Google Forms and spreadsheets. Our processes were quite manual and our growing business needs could not catch up with this. We needed a way to automate some workflows, consolidate all data into one system, and have a one-stop-shop where we can manage the program effectively. Turnkey Lender has proved to be a good solution to that problem. As with other software and products, our initial launch did not come without any issues but the Turnkey team was quick to help out and provide timely resolution. After two months of using the platform, I must say that things are quite easier now for me and my team, and using Turnkey Lender was a welcome update from having to do things manually.
Turnkey Lender allowed us to improve our processes and workflows after having to manage our loan program manually for months. They were able to capture all the basic things and features we needed to get some automation started, and we are able to request further customization as needed. It was easy to use and, if we needed assistance, support was immediately available. Our project manager was also very helpful and we have continued to have a good relationship.
The price for automation and organization is not cheap. And this holds true for Turnkey Lender. Their existing platform already offers a wide range of functionality, but further improvements to the product may come at a steeper price. Additionally, the platform can sometimes be a bit slow which can affect one's productivity and efficiency. Getting any custom changes in the application form out of the system via standard reporting requires additional development.
Alternatives envisagées :
Time saving automation
Commentaires : Overall the functionality has been a big positive. The initial set up fees were a bit steep but the ongoing rate is comparable.
I like the automation, it saves a lot of time moving the loan from origination to servicing and prepopulating the necessary documents. I also like that it has a customer portal where customers can see their balance, update payment methods, and upload documents to us, like proof of insurance. There are a lot of automated emails that help customers stay on top of getting us the required documents, which saves time.
Some of the set up was awkward. In one area it would have you use one code and then on the help page it would be a different code for the same item. The help team set up some of my codes because I didn't know which one I was supposed to be using.
A completely customizable solution, with a team that truly cares.
Commentaires : Turnkey Lender has allowed us to leverage our loan processing and management capacity to a much higher level. Our administrative resources are now much better able to focus their time on very high value projects and items, instead of the tedium of manual loan origination, funding, and management.I would highly recommend this platform to anyone in the space.
What I like most about Turnkey Lender is that the team really takes the time to understand exactly what your platform requirements are, and then works to customize the solution to exactly what you require. Working with my previous platform, we were always told "No" when we had a request for a solution or an adjustment that would positively impact our work flow. With Turnkey, the answer is always "Yes, we will create a solution for you"
In the beginning, it was quite "glitchy" with the launch. It took a while to get all the bugs worked out.
I do not recommend
Commentaires : The worst system/platform I have ever worked with. Even if we stated everything in the original documents, they still managed to take 1,5 years to get things starting, and when they started it all went down every day. All things have two sides, but in this matter, I will blame everything over on Turnkey. They have cost us so much money and we have had problems from day one. Nothing has worked, we have found bugs every day for 1,5 years even if they tell us they have fixed it. I know they will reply that "this is due to client functions and xx xx xx" (as they do for all that complaints) but I am willing to document it all, for those who are interested. I respect some of the workers there, but I will never ever again have something to with them again. The management completely ignores you when you complain, they point the fingers on you and they say it´s your fault, no matter how often you document that, it´s not our fault. For companies that needs a stable broker/application/fintech service, stay away from them and their solution. I do not recommend them.
There was NO pros with this software at all
Slow system, not flexible, server crashed, no understanding
Leveraging the Turnkey platform to support the launch of a new financial product
Commentaires : The Turnkey team is very supportive, demonstrates strong engagement and willingness to push hard to get the job done.
Turnkey offers a full packaged lending platform solution that is rapid to deploy, affordable and customisable. This generic platform covers most customer journeys - from loan application processing to account management and collections - with many configurable features. This makes it easy to start testing a new lending product without having to build the foundation infrastructure of core lending processes and ledger.
Because this platform is designed to be a standardised lending capability, it can sometime prove difficult to expand the product beyond the readily parameterisable features.