Pour qui ?

Helprace est conçu pour fournir des solutions de service client aux petites entreprises ou aux entreprises émergentes qui cherchent à s'engager davantage auprès de leurs clients.

Notes moyennes

6 avis
  • Note globale 4.7 / 5
  • Facilité d'utilisation 4.7 / 5
  • Service client 4.3 / 5
  • Fonctionnalités 3.3 / 5
  • Rapport qualité-prix 3.8 / 5

Informations sur le produit

  • À partir de 9,00 $US/mois
  • Version gratuite Oui
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Helprace
  • http://helprace.com/
  • Fondé en 2011

En savoir plus sur Helprace

Helprace est la solution la plus simple pour gérer l'interaction entre le client et l'entreprise. Dotée d'un service d'assistance avec une communauté de clients intuitive et d'une application de collecte des opinions, Helprace est prêt à l'emploi. Sans guide ou manuel d'installation fastidieux, ni installation informatique.

Helprace - Fonctionnalités

  • Analytique
  • Collecte de commentaires
  • Feedback à 360 degrés
  • Gestion des enquêtes
  • Rapports sur les appels
  • Suivi des plaintes
  • Alertes et remontée des problèmes
  • Assistant virtuel
  • Base de connaissances
  • Enquêtes et feedback
  • Gestion des centres d'appel
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des rendez-vous
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Alertes et remontée des problèmes
  • Chat en temps réel
  • Communication multicanal
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des ressources informatiques
  • Intégration des e-mails
  • Monitoring réseau
  • Portail libre-service
  • Routage automatisé
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des interactions

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Avis les plus utiles sur Helprace

Helprace makes our customers happy

Publié le 26/12/2015
Alex K.
Internet
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much.

Avantages: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy.

Inconvénients: I'd like to integrate Helprace with Slack because we all use it around the office and love it.

Very effective and easy to use

Publié le 10/05/2018
Ken L.
Co-Founder
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: great customer help portal with minimum efforts

Avantages: cost effective and easy to use. very effective in giving customers a help and support platforms and services

Inconvénients: integration with other CSM or email services that are commonly used in the customer service industry

Terrible Software

Publié le 16/09/2018
Jacob P.
CEO
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
3 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you

Avantages: I love that I can view my customer information all in one place within the customers tab

Inconvénients: I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck.

Great Product

Publié le 09/01/2016
Henry W.
DIRECTOR
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I have been in the IT world for several years. I faced trouble to maintain communication with our customer. I was trying to find out solution and finally got it! Helprace is an awesome help desk with a self-service portal in one simple app. This is the first reply and i am very much benefited to use this. Flexibility to customize the wide range of features for specific application or special reporting needs. Software support has been attentive and effective. It appears to be effective at keeping malware out. My entire customer is very happy now for getting quick services. I am very impressed with this product.

Great Experience with Helprace

Publié le 11/01/2016
Sohail A.
CEO
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Hey,
Pros
1: Agent Like Interface
2: Receive Messages from World whenever you want
3: Tear down the walls between traditional CRM, help desk and community management.
Offer customers actionable solutions at every point of contact
4: Have your answers ready when customers hit search.
Reduce support loads.
5:Fuel discussions with a feedback-based community.
keep activity on your turf!
6: Turn lonely site visits into conversations and make your company truly customer-centric.
Cons
1: Customer support needs to be fixed in more better way

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