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CloudCall
Description de CloudCall
CloudCall est une solution logicielle et de télécommunications de pointe qui aide les entreprises à améliorer leurs communications. En intégrant les communications téléphoniques directement dans votre CRM, CloudCall est en mesure d'optimiser les relations d'affaires avec ses candidats et ses clients, tout en maximisant la puissance du système CRM. La fonctionnalité d'appel et les données sont facilement accessibles à partir d'un seul système, ce qui vous offre une meilleure visibilité commerciale, contribuant ainsi à augmenter la productivité et à réduire les erreurs manuelles.
Qui utilise CloudCall ?
Toute entreprise souhaitant maximiser l'investissement dans son CRM. L'éditeur permet aux entreprises de stimuler les appels et d'améliorer la productivité. La solution s'adresse aux services de recrutement, aux services financiers, aux ventes, aux centres d'appel et plus encore.
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Avis sur CloudCall
Brilliant
Avantages :
Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.
Inconvénients :
No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone
Alternatives envisagées précédemment :
CloudCall has helped us grow and save time
Commentaires : Great - couldn't recommend enough
Avantages :
How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.
Inconvénients :
There was a stage at the start of Covid support was a challenge but seems to have been resolved now.
NO COMPLAINTS HERE.
Commentaires : Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things.
Avantages :
The integration of mixed services and options, it makes it easy to manage the communications within our company and outside.
Inconvénients :
I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this.
Alternatives envisagées précédemment :
Cloudcall Tech Support is the worst
Commentaires : We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.
Avantages :
it integrates with Bullhorn CRM software.
Inconvénients :
Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.
Réponse de l'équipe de CloudCall
il y a 5 ans
Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts to setup calls to troubleshoot individual user issues. We are not by any means suggesting that you have not encountered problems with your CloudCall service, but without the ability to address the items raised those problems will of course persist. We have checked through the cases raised this year and can see that our average response time was less than 2 hours, with 63% of the cases raised being successfully handled immediately by our 1st line team. This is well within our commitment to our customers.
Moving our phone system online
Commentaires : Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.
Avantages :
Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.
Inconvénients :
Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.
