Pour qui ?

47 000 clients font confiance à WEBLEET pour gérer leurs véhicules, simplifier la répartition des tâches, accroître l'efficacité du conducteur sur la route, améliorer les temps de réponse des services et la satisfaction des clients.

Notes moyennes

30 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 3.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • TomTom Telematics
  • http://www.tomtom.com/business
  • Fondé en 1991

En savoir plus sur WEBFLEET

Les 49 000 clients de TomTom WEBFLEET permettent d'améliorer l'efficacité, de réduire les coûts de la main-d'œuvre mobile et leur responsabilité grâce au suivi GPS des véhicules, à la répartition homogène, à la navigation et aux reportings centrés sur le conducteur. Intégrée à des centaines de solutions tierces de répartition et d'optimisation des tournées, la solution permet d'envoyer instantanément des ordres sur l'appareil de navigation TomTom PRO. Les conducteurs acceptent simplement les tâches et commencent à se déplacer en suivant la circulation en direct. Plus d'erreurs ou de temps perdu au téléphone. Gérez chaque véhicule et envoyez des ordres depuis n'importe quel appareil.

WEBFLEET - Fonctionnalités

  • Gestion de la maintenance
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des pneus
  • Gestion des stocks
  • Gestion du carburant
  • Parcs automobiles
  • Rapports d'incidents
  • Recherche par NIV
  • Routage
  • Suivi GPS
  • Suivi du kilométrage
  • Devis
  • Facturation
  • Gestion de la flotte et des équipements
  • Gestion des charges
  • Gestion des clients
  • Gestion des commandes
  • Gestion des expéditions
  • Gestion des expéditions
  • Gestion des opérateurs
  • Gestion des pilotes
  • Planification
  • Routage
  • Budgétisation et prévision
  • Gestion des recrutements
  • Gestion des sous-traitants
  • Gestion du cycle de vie des employés
  • Main-d'œuvre variable
  • Planification
  • Pointage
  • Projection du travail
  • Suivi des compétences
  • Évaluation des performances
  • Facturation
  • Gestion de la flotte
  • Gestion de la maintenance
  • Gestion des clients
  • Gestion des commissions
  • Gestion des parcelles
  • Gestion du carburant
  • Routage
Information non fournie
  • Base de données de clients
  • Expédition assistée par ordinateur
  • Expédition d'urgence
  • Facturation
  • Gestion des commandes
  • Gestion du carburant
  • Planification
  • Routage
  • Suivi des véhicules
  • Suivi du kilométrage

Avis les plus utiles sur WEBFLEET

Would not buy again.

Publié le 24/10/2016
Luke T.
Owner
Équipements publics, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need.

Avantages: Driver safety info.

Inconvénients: Too complicated, difficult to setup. Unable to create the custom reports that we really need and used to review on a daily and weekly basis. It's more difficult to drill down and see basic information, routes etc. All users in my office complain about this software system and do not like it. Frequent hardware and installation issues, and the local service rep is awful.

Ah-mazing! TomTom really takes the cake when it comes to GPS and vehicle tracking systems!

Publié le 12/06/2018
David S.
Operations Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Amazing & user friendly all around! A necessity for any transport related business!

Avantages: The software is a HUGE asset to any transportation business! Personally I work in the towing world and this has helped beyond my expectations. It also integrates with my current dispatching system which is more than i could ask for!

Inconvénients: Nothing comes to mind when i hear "con". The support alone makes this system unbeatable! If anyone can find a con in this software, i'd love to meet em!

Réponse de l'éditeur

envoyé par TomTom Telematics le 13/06/2018

David,
Thank you for sharing your experience we love to hear from our customers!

Fantastic product BUJT with really pathetic support lacking knowledge about its own product

Publié le 16/05/2017
Utilisateur vérifié
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
2/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Overall the product does exactly what it says it does - track your vehicles. In addition to that it is one of the few products that based on tracking of over 20,000 km when I look at the Tom Tom software odometer reading of any of my vehicles it is usually 50 km or less than the actual reading of the vehicle. If you know anything about GPS software packages that's impressive and it also means that the inbuilt service reminders of any type can also be trusted without question. Powerful stuff.

Inconvénients: Tom Tom would have to have one of the most rediculously poor support systems of any company that I have ever been involved with. In fact worse than an Australian Telco and thats saying something. Not only are they slow in their responses often taking several days, but they are often wrong too. Sadly bad enough to bring their overall rating down to below average.

Pros and Cons

Publié le 09/10/2014
Mike B.
Operations Manager
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix

Commentaires: Pros:
The Tom Tom WebFleet is a good product. It allows us to dispatch jobs and monitor our technicians effectively for the most part. The customer service is helpful and responsive.
Cons:
We purchased the WebFleet service on the basis that they work hand in hand with Wintac ( Our service / dispatch software ) and that the two have been integrated. Partially true. The first year worked great, but then Webfleet changed. Now I can't dispatch a job if there is a # sign anywhere in my work order. If I do, I then have to shut down our Wintac and reboot it. WebFleet will attempt to direct the technicians to the wrong location and even other states back east ( We are in California ) if there are any street abbreviations, such as ST. , Ave, Blvd, etc.... Every morning I have to go thru each work order and make sure that there are no # signs or street abbreviations before dispatching them. Very frustrating and time consuming when you have a data base of over 40,000 customers.

Best Customer Service in Show

Publié le 02/09/2014
Marlo T.
Founder
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard!

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