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Exotel
Description de Exotel
Système de téléphonie professionnelle sur le cloud qui s'intègre aux solutions CRM, prend en charge les SVI à plusieurs niveaux et l'enregistrement des appels.
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Exotel
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Avis sur Exotel
Best Software for cloud and virtual Telephony in India
Commentaires : Team is very helpful to setup your number and the things you needed they will understand your requirement.
Avantages :
Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.
Inconvénients :
They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.
Alternatives envisagées précédemment :
A Good Product with a Lousy After Sales Services
Commentaires : The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support.
Avantages :
1. Very easy to use and monitor your calls 2.
Inconvénients :
1. It has to do some presetting by installing a 3rd party software, prior using the number through the software
My take on Exotel
Commentaires : It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.
Avantages :
We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.
Inconvénients :
There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.
Alternatives envisagées précédemment :
Product with great options
Commentaires : Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.
Avantages :
Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.
Inconvénients :
Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.
Alternatives envisagées précédemment :
Best cloud telephony solution
Avantages :
Great pre and post sales support. Easy to use solution and can handle complex requirements
Inconvénients :
New features and products launcher wrt to market needs
