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Handbid
Description de Handbid
Le logiciel pour enchères Handbid mobile permet aux utilisateurs d'enchérir de n'importe où en utilisant leur smartphone, leur tablette ou le web. Les gestionnaires d'enchères peuvent vendre des billets, inviter, enregistrer et permettre aux gens de se connecter à leurs enchères sans qu'ils soient obligés de s'inscrire à la porte. Les utilisateurs peuvent enchérir, payer, ou payer à partir de leur téléphone. L'ensemble du système est en temps réel, ce qui signifie des notifications de surenchère instantanées et des mises à jour en temps réel des produits et des prix. Handbid est plaisant à utiliser pour les enchérisseurs et une brise pour les gestionnaires de vente aux enchères.
Qui utilise Handbid ?
Concerne toute organisation souhaitant mettre aux enchères des produits et services. Les clients peuvent être des écoles, des organismes sans but lucratif ou des organismes de bienfaisance, des galeries d'art ou toute autre personne organisant une vente aux enchères.
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Avis sur Handbid
Conservation auction
Commentaires : They were great to work with and made the auction so much easier on everyone.
Avantages :
The ease at which you can utilize this team and the amount of funds they help you bring in to your organization.
Inconvénients :
It just cost more than our team doing it ourselves.
Handbid is a winner!
Commentaires : We had our first fundraising experience and hired Handbid to manage the silent auction. We were able to raise exponentially more money using Handbid, and our guests loved the Handbid app on their smartphones! The staff did a great job managing the event, helping us with the auction items, and running the auction. The reports generated after the event are detailed and informative. I recommend to others considering Handbid to fully understand the various levels of service. The more services you sign up for (at a fee) the easier the experience will be for you. If you have people who are willing to dedicate 100% of their time for the auction you can probably use fewer of the services, but the auction is important enough and complicated enough that it is worth paying Handbid more for the majority of the services that they offer in order to have everything go smoothly and with fewest complications.
Avantages :
Modern look and feel, ability to reach more people, makes the silent auction a lot of fun!
Inconvénients :
Not intuitive, need considerable help and support to manage the silent auction to ensure the photos, descriptions, amounts, signing people up, and other communications go smoothly.
Réponse de l'équipe de Handbid
il y a 8 ans
We were honored to help Tony & Laurel Werner manage their first ever fundraiser. As Laurel said, their event was a huge success in terms of funds raised & the positive guest feedback. We want to clarify the additional services we provided Kilitech in addition to our auction software. Because it was their first event & due to their busyness/travel, they contracted us to setup & manage event registration, organize the auction items, write & edit item descriptions, attach photos, & load all data into Handbid prior to the event. At the event, we provided staff that managed checkin, helped bidders, worked with the live auctioneer to record live & paddle raise winners, & managed checkout. Our team also was responsible for setting up the auction area & creating the display sheets. Post auction we completed custom reports for Kilitech. Most of our customers take on this work on their own (do-it-yourself (DIY)). However, if you are in need of more assistance, we can provide that for you!
Do not recommend this software for the price and challenges
Commentaires : Not pleasant and lots of wasted man hours. Our event manager spent at least a week's worth of time resolving issues and logging support tickets. Having used various auction software programs in my 15 years of working in the non profit world, I've never experienced the challenges and headaches as we did with Handbid. I believe many technology issues are often user error but when over 25% of your guests cannot seamlessly access the Handbid system there has to be some responsibility taken by Handbid to help reach a resolution.
Avantages :
We purchased this software because it supported both auctions/events and peer-to-peer fundraising. Handbid's support team was very responsive and helpful.
Inconvénients :
We experienced a lot of technical challenges with the software, including; 25% of our guests had challenges of logging in, accessing their tickets, editing guests. Display sheets won't print if you have HTML in your descriptions but the tutorial does not tell you this. Our point person after the sales process averaged 7 days to reply to an email and did not provide a phone # as another way to contact. The contract is vague on what the 125 items that come in the basic plan. This number is both your silent and live but also games, for sale and raffle items. To add more costs $300 and Handbid will get you on additional add ons. These are a few examples of the challenges and I've done auctions for over 15 years and used several different software (Greater Giving, One Cause, qTego) programs and Handbid by far is the worst.
Easy to use Software, highly thought out and beautiful
Commentaires : I did a demo with all of the top auction software on the market and Handbid was by far the best interface (easy to look at) and well worth the investment. It was very easy and fun to put my silent auction items in the system. Guests and volunteers were blown away by how nice everything looked on their phones and iPads. We had almost the same items as the auction last year (with about 25 extra) and made double what we made last year, totalling $46,000. I put our live auction items in for an extra boost of advertising. We also used Handbid to collect funds for a paddle raise. The check out process was very easy and intuitive. Swipping credit cards is incredibly easy, as well as importing a contact spreadsheet before the event, little things that really speed up the process. During the auction (and after) I noticed the Handbid system slowed down a bit. You have to be patient while items save, but it is updated real time in the system (so guests could see an update right away). Besides speeding up the system, I have only one more suggestion. I would love to see more information on Handbid TV, especially a live update on winning bidder on each auction item and the current price. I think this would create a lot of competition within the audience. I will definitely use Handbid again next year if this is an update you can make. The customer service was great. Out of 500 guests, only 3 people told me they would prefer the old-school method of paper bidding. However, I believe this was because we didn't have enough iPad volunteers available, next year I will station one at each auction table. There are many organizations on the island that are now interested in using Handbid.
Avantages :
beautiful design
Inconvénients :
not being able to have a live stream of the current highest bidder, with item and price. This is something that BidPal software does.
Handbid is a great online auction resource
Commentaires : Everyone I've worked with at Handbid has been very helpful and friendly. The bidders in our auction appreciated the service Handbid offers and the ease of easing the website and mobile app.
Avantages :
I've used Handbid for several years now and I love the ease of it. The interface is quick and easy to get onto and jump right in whether you are an administrator adding details for your auction or you are logging into the phone app to bid on an auction.
Inconvénients :
For our non-profit, the fee for credit card payments was an unfortunate expense but understandably so given Handbid has to recoup their credit card processing fees.
