Qui utilise Intercom ?
Intercom compte plus de 30 000 clients payants dans le monde entier, dont des sociétés majeures à l'internationale comme New Relic, Sothebys et Shopify ainsi que des petites entreprises comme Airtable et Coda.
Description de Intercom
Intercom construit une suite de produits de messagerie pour les entreprises visant à accélérer leur croissance tout au long du cycle de vie du client. Il s'agit d'une plateforme de croissance complète pour le marketing, les ventes et le soutien. Les entreprises les plus prospères au monde, comme Atlassian, Shopify et New Relic utilisent Intercom afin de stimuler leur croissance par le biais de chats, de bots et de communications personnalisées avec les clients.
Informations sur Intercom
Intercom
https://www.intercom.com/
Fondé en 2011
Présentation des tarifs de Intercom
Intercom n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Intercom est disponible à partir de 39,00 $US/mois.
À partir de
39,00 $US/mois
Version gratuite
Non
Essai gratuit
Oui
Déploiement et prise en charge de Intercom
Ressources d'aide
- Support en horaire de bureau
- En ligne
Déploiement
- Cloud, SaaS, web
- Mobile (iOS natif)
- Mobile (Android natif)
Formation
- Formation en ligne en direct
- Webinaires
- Documentation
Intercom - Fonctionnalités
Logiciels d'email marketing
- Bibliothèque d'images
- Campagnes de drip marketing
- Conformité CAN SPAM
- Contenu dynamique
- E-mail découlant d'un événement
- E-mails optimisés pour format mobile
- Enquêtes clients
- Gestion des abonnés
- Gestion des listes
- Gestion des modèles
- Pages de renvoi et formulaires web
- Rapports et analyses
- Répondeurs automatiques
- Tests A/B
- Éditeur d'e-mail WYSIWYG
Logiciels de chat
- Chat proactif
- Ciblage géographique
- Formulaire hors ligne
- Intégration de tiers
- Partage d'écran
- Réponses préenregistrées
- Stratégie de marque personnalisable
- Suivi des visiteurs de sites web
- Transferts/Routage
Logiciels de lead generation
- Base de données de contacts
- Gestion des pipelines
- Importation et exportation de données
- Intégration des bases de données de leads
- Lead nurturing
- Lead scoring
- Outils de prospection
- Saisie de leads
- Segmentation de leads
- Vérification et validation de leads
Logiciels de marketing automation
- CTA personnalisables
- Campagnes de drip marketing
- Contenu dynamique
- Lead scoring
- Marketing social
- Pages de renvoi et formulaires web
- Sales intelligence
- Search marketing
- Segmentation
- Suivi des visiteurs de sites web
- Suivi du ROI et de l'analytique
- Tests A/B
Logiciels de marketing automation : afficher la liste complète
Logiciels de service client
- Alertes et remontée des problèmes
- Assistant virtuel
- Base de connaissances
- Enquêtes et feedback
- Gestion des centres d'appel
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des rendez-vous
- Intégration des médias sociaux
- Messagerie instantanée
- Mesure des performances
- Portail libre-service
Logiciels de sms marketing
Information non fournie
Intercom - Alternatives
Plus d'alternatives à Intercom
Avis sur Intercom
Lire tous les avisNote globale
Note moyenne
Évaluer le logiciel
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Écrivez votre avis !
Liam M.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités4 /5
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Support client5 /5
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Rapport qualité-prix4 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 01/08/2019
"Not Much Competition"
Commentaires: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Avantages: From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Inconvénients: Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
- Source de l'avis
- Publié le 01/08/2019
Utilisateur vérifié
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Note globale5 /5
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Facilité d'utilisation4 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix4 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 13/02/2021
"More than a messaging platform"
Commentaires: We are using Intercom as our main costumer messaging platform in all our ends, from emails to customers to internal communications for our team. Intercom does everything in a neat and easy way.
Avantages: In a few words, using Intercom is such a wholesome experience with zero to non competitor in the market who can compete with his top notch features and constant improvements. There is always something new in the works to make it even more useful.
Inconvénients: The overall quality of the SaaS is very good, but the price you have to pay for everyone of the features is a bit too much compared to what is offered from the competition, don't get me wrong, being at the top of the list comes with a hefty price tag.
Réponse de l'éditeur
envoyé par Intercom le 17/02/2021
Thanks so much for letting us know how Intercom is helping you manage your communications with your customers and teams.
Thanks too for you feedback regarding our pricing and packaging. Our aim is to align the price you pay to the value you see, and it's a difficult one to get this right for every type of business model. I'll make sure to pass your comments on to the right team.
Thanks again,
Kate (Intercom - Customer Engagement)
- Source de l'avis
- Publié le 13/02/2021
Tasha D.
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Note globale1 /5
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Facilité d'utilisation1 /5
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Fonctionnalités1 /5
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Support client1 /5
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Rapport qualité-prix1 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 25/10/2019
"Awful product with terrible support"
Commentaires: Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!
Avantages: Admin interface is visually appealing. Widget is not.
Inconvénients: Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible. Tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like you product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.
- Source de l'avis
- Publié le 25/10/2019
Joan S.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 10/02/2021
"Profesionalidad"
Commentaires: En general nuestra experiencia con este software es muy buena ya que nos ha permitido ayudar a nuestros clientes de una forma profesional y rápida.
Avantages: Lo que mas nos ha gustado del software es la profesionalidad con la que ven nuestros clientes la interfaz y la facilidad que tienen de comunicarse con nosotros, además cabe destacar que muchas veces a través de las respuestas configuradas que tenemos muchos clientes encuentran su respuesta sin tener que contactar con un agente.
Inconvénients: Lo que menos nos ha gustado por decir algo que es un software que incluye unos planes con un precio muy elevado y podría incluir alguno más asequible para empresas más pequeñas.
Réponse de l'éditeur
envoyé par Intercom le 17/02/2021
Thanks for letting us know how Intercom is helping you embrace conversational support and how you're making the most of our automation features too!
I'll make sure your feedback regarding our pricing and packaging get back to the team. We always aim to align the cost you pay with the value you see and it's hard to get that right for every type of business model.
Thanks again,
Kate (Intercom - Customer Engagement)
- Source de l'avis
- Publié le 10/02/2021
Damola B.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 06/10/2020
"Supercharge Your Customer Interactions"
Commentaires: I am able to deploy a simple interface that helps customers interact with our team while they use our software. The team is also able to get direct notifications on their email, Smartphone apps and Slack (via the Intercom<>Slack integration) and respond promptly to queries. I am able to deploy product tours to users while they use our software. It helps us scale our support in ways we couldn't get done in the past. Finally, we are able to assess user actions across various touchpoints and sections of our software. We are also able to gauge our performance with supporting users. i.e. response time, user satisfaction with support interections etc. All together, Intercom is one of the best decisions we've made as a startup so far!
Avantages: I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us. I also love the various apps I can integrate to our company account. It has made interaction with users so much easier and richer. I almost forgot the in-app tours and the new features they release every month. As a leader in a startup that owns a SaaS solution, I am always inspired by Intercom every time I use it. As a user, I am all to delighted every time I interact with the software.
Inconvénients: To be honest, nothing really. Maybe the learning curve that comes with figuring it out at first, but they have a robust help centre and academy that resolves areas where we lack clarity.
Réponse de l'éditeur
envoyé par Intercom le 28/10/2020
Thanks for leaving us this review Damola. It's wonderful to hear that Intercom is helping you communicate and interact with your users in such a rich way!
You're right that the learning curve with Intercom can be pretty steep as the tool is so powerful, and our Product Education team are hard at work creating content to help at every step. Make sure to check out our free online Intercom Academy courses, webinars and our new customer community Interconnected, as these are all great ways to continue your learning.
Thanks again,
Kate (Intercom - Customer Engagement)
- Source de l'avis
- Publié le 06/10/2020
