Description de Intercom
Intercom construit une suite de produits de messagerie pour les entreprises visant à accélérer leur croissance tout au long du cycle de vie du client. Il s'agit d'une plateforme de croissance complète pour le marketing, les ventes et le soutien. Les entreprises les plus prospères au monde, comme Atlassian, Shopify et New Relic utilisent Intercom afin de stimuler leur croissance par le biais de chats, de bots et de communications personnalisées avec les clients.
Qui utilise Intercom ?
Intercom compte plus de 30 000 clients payants dans le monde entier, dont des sociétés majeures à l'internationale comme New Relic, Sothebys et Shopify ainsi que des petites entreprises comme Airtable et Coda.
Où peut-on déployer Intercom ?
Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
À propos de l'éditeur
- Intercom
- Fondé en 2011
- Chat
Pays disponibles
Allemagne, Australie, Canada, Royaume-Uni, États-Unis
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À propos de l'éditeur
- Intercom
- Fondé en 2011
- Chat
Pays disponibles
Allemagne, Australie, Canada, Royaume-Uni, États-Unis
Intercom en vidéos et en images
Comparez le prix du logiciel Intercom avec ses alternatives
Fonctionnalités - Intercom
Alternatives à Intercom
Avis sur Intercom
David
Intercom is about as close to a perfect piece of software as you can get.
Commentaires : You cannot go wrong with Intercom for your sales or customer support needs. It's a fantastic product.
Avantages :
I am a bit of a snob when it comes to User Interfaces. I tend to be very picky, and notice the smallest issue. Intercom is not only a very powerful piece of software but also is as about as close to perfect as you can get.
Inconvénients :
Nothing, we only use a fraction of it currently, but each time there is a sales or customer support need in the organization we find Intercom already has the perfect solution to the problem.
Jhara
"Intercom makes things easier for us"
Commentaires : As I got more familiar with Intercom, I started to value the wealth of useful data and insights it provided. I appreciate how simple it is to communicate with just one consumer or a small group of them using channels like chat and email. To be honest, I feel like there is a lot more out there that I haven't discovered yet. Intercom is the tool to utilize if you want to learn more about how your website or app's visitors are interacting with your content.
Avantages :
It's simple to keep track of connections and clients, plan events, automate processes, and more. Integrates well with a wide variety of other programs we employ. Great for keeping track of our SaaS customers and getting in touch with them through email or in-app messaging. This is also useful for developing automated help, which eliminates the need for our support staff to spend time on routine or trivial questions.
Inconvénients :
This led me to avoid reading my mailbox whenever possible. Acclimating to the program required some time because the presentation and formatting of messages were not immediately obvious. Intercom's many technical features and customization possibilities might be overwhelming at first glance.
Utilisateur vérifié
Intercom is a scam
Commentaires : Terrible, avoid
Avantages :
Great UI, but that's about it. Please avoid this company
Inconvénients :
Very expensive! You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited version of that. To get full functionality of your purchased add-on, you need to upgrade again to a different plan again.
Graziela
Alternatives envisagées :
Great tool with some improvements needed, but a great ally for support and sales
Commentaires :
INtercom is very nice, their support, account managers super efficient.
At the same time it has points for improvement from what I've seen from competitors I still prefer the package offered by Intercom
Avantages :
- Chatbots in code - User-friendly when it comes to aesthetics - Fast and efficient support - It has a learning track which makes it easy for new developers
Inconvénients :
- Data analysis within the platform is quite poor, which brings the need to cross-check with other tools - Exporting data results in lack of standardization - Lack of governance to access team settings like macros, for example
Edil
The only and the best CRM tool for me
Commentaires : I'm using this product for more than 2 years now and have seen all cons and pros. In general, I really like it because it's working as it has to! One more thing, Intercom team is making interesting and helpful webinars quite often what I really like!
Avantages :
Really simple, fast and easy to use CRM platform. It has multiple helpful features such as custom bots, emailing and product tours that I'm using quite often. Also, making a help center in Intercom is such a great experience!
Inconvénients :
It has som many features and sometimes some of them do not work properly. And filter+trigger options in emails automation are quite confusing in some moments
