Kareo Clinical

#1 User-Friendly EHR Ever Used!

Commentaires : In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!

Avantages :

Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.

Inconvénients :

I would like to be able to attach documents to the internal email system when communicating with patients.

Kareo Clinical

Commentaires : Overall, our practice has had a pleasant experience. Other than some minor things that could use improvements we are satisfied. We can see that Kareo is working on improvements as they update us monthly.

Avantages :

The software is user friendly. It has been easy for new hires to pick up and all staff in our facility including providers feel it is easy to use. They have made many daily features easily accessible such as ordering labs, sending referrals, sending msgs to patients, and scheduling. They give you updates on any new features added including links to videos on how to use new features. Issues have been minimal but when I do have issues customer support is always more than helpful, and the wait time to talk to a human on the phone is never that long. Overall best software I have had the opportunity to use in my career.

Inconvénients :

The referral loop system could use some upgrading in my opinion. Erx requests section has become a chore. For example, one patient will have 6 medications, and I have to click on each one and deny/approve each one individually, I would like to have the option to select multiple medications for one patient and select the response and submit. Especially when denying the medications, if I am denying one I am denying all, it is time consuming to go through each one. Also, the denial reason section is limited. I wish I could click "other" and have a section to type my response. It is almost always the scenario where the pharmacy is trying to refill and old Rx and a new escript was sent in that they are over looking. I would like to be able to leave a msg for them with the denial. Another minor issue is that when we are gathering patients history we have the option in the chart sections "social history, & medical history" to add "custom items" this section you can add but not delete items.

Ok in the beginning, but disappointed

Avantages :

It is user friendly and they really lock you in initially with there support staff and training. There pricing is decent, especially if you have a small practice.

Inconvénients :

I was extremely disappointed with Kareo following my "90 day onboarding." As soon as that time period ended, which was right before I opened my practice, they disappear. Initially, they are more then happy to set up meetings and help you thru any issues, but anyone who has ever started there own practice knows you don't really know the issues until you go live. Once we opened, I started having issues prescribing DME, therapy scripts, Imaging scripts, etc... I reached out to my implementation coordinator asking for a "15 min meeting" just to clear up some of my questions. I got a response that basically stated after my 90 days they cant do meetings because they are "too busy." really? My suggestion is that if you choose Kareo you better make sure you know the insides and out before your 90 days. If you have questions after that you will be referred to the help line, just so you all know I put a query in 5 days ago and have yet to receive any help. If you are a small practice that really relies on good customer support, don't listen to the talented sales people, they will leave you without answers and give you a list of videos to watch, because we all have time for that.

Kareo has potential, but is not a good product currently.

Commentaires : Horrible!!! Although this platform looks great and the UI/UX is beautifully crafted, the platform functionality is awful right now. If they can fix the flaws I’ve outlined, they’ll be fine, but they are at least 2 years away from prime time.

Avantages :

I hated every second of it. Terrible product right now. They should spend money on functionality and less on sales and advertising a product that’s not good.

Inconvénients :

SOOO MANY THINGS!1). Help section often highlights the old system and isn’t relevant anymore. That’s like having a car instruction manual for a model from 5 years ago with completely different features. Come on Kareo!2). They always say they will have someone call you back and then nobody does, so you’re stuck. 3). The messaging system isn’t tied to the patients chart. Also, if you have more than 1 practitioners in your office, expect to have to read all of their patient messages too to make sure they aren’t for you…and you can’t delete them from your computer. Everything morning find myself having to read through 100 messages, 3/4 of which aren’t mine. If you ever have to refer back to a message, even though they say you can search, it doesn’t work.

Good for Small Practice

Commentaires : If you understand the software it is great and easy to use. It is not efficient or helpful with high volume. Good for single practitioners seeing between 20-25 patients per day. Would not recommend for practices with more than two practitioners or over 50 patients per day.

Avantages :

Kareo is great complete software for small companies that do not require a lot of customizable options.

Inconvénients :

Poor support and people who do not fully understand the software or how it works making it difficult to train new staff.