RepairShopr

RepairShopr

par RepairShopr

Qui utilise RepairShopr ?

RepairShopr s'adresse à toutes sortes d'ateliers de réparation et d'interventions sur le terrain, des entreprises composées d'une seule personne aux franchises multisite.

Description de RepairShopr

Système de billetterie et de facturation robuste, CRM, point de vente et plateforme marketing pour les ateliers de réparation.

Informations sur RepairShopr

RepairShopr

http://www.repairshopr.com

Fondé en 2010

Prix de RepairShopr

RepairShopr est disponible à partir de 49,00 $US/mois. RepairShopr est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de RepairShopr ci-dessous.

À partir de

49,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

RepairShopr - Fonctionnalités

Logiciels CRM en ligne
Analyse du service client
Catalogage et catégorisation
Contrôle des réponses par e-mail
Gestion des connaissances
Messagerie instantanée
Mesure des performances
Portail libre-service
Recherche
Suivi du support client
Accès mobile
Devis et offres
Gestion des tâches
Gestion du territoire
Intégration des médias sociaux
Intégration du chat interne
Intégration du marketing automation
Lead scoring
Segmentation
Stockage de documents
Système de calendrier et de rappel
e-mail marketing
Caisse pour détaillant
Caisse pour restaurants
Carte de fidélité
Emplacements multiples
Gestion des cartes cadeaux
Gestion des commissions
Gestion des remises
Gestion des retours
Intégration e-commerce
Lecture de codes-barres
Profils de compte client
Signature électronique
Base de données de contacts
Calculateur d'impôts
Facturation des dépenses imprévues
Facturation des projets
Facturation en ligne
Facturation récurrente et des abonnements
Facturation à l'heure
Factures personnalisables
Gestion des demandes de paiement
Paiements en ligne
Paiements mobiles
Portail de facturation
Prise en charge de plusieurs devises
Traitement des paiements
Accès mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Planification de la maintenance
Routage
Suivi de l'historique des services
Accès mobile
Base de données de contacts
Devis
Facturation
Gestion des contrats
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Online Time Clock
Planification
Recouvrement des paiements sur le terrain
Routage
Signature électronique
Suivi de l'historique des services
Alertes et remontée des problèmes
Chat en temps réel
Communication multicanal
Gestion de la base de connaissances
Gestion des accords de service
Gestion des billets
Gestion des ressources informatiques
Intégration des e-mails
Monitoring réseau
Portail libre-service
Routage automatisé
Stockage de documents
Stratégie de marque personnalisable
Suivi des interactions
Conception de bijoux
Consignations
Gestion de plusieurs magasins
Gestion des commissions
Gestion des fournisseurs
Gestion des grossistes
Gestion des prix
Gestion des évaluations
Gestion du marketing
Historique d'achat des clients
Suivi des réparations
CRM
Code-barres / Étiquettes
Facturation
Formulaires d’accueil
Gestion des stocks
Point de vente (PDV)
Réparation
Application mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Routage
Suivi de l'historique des services

Avis sur RepairShopr

Afficher 5 avis sur 113

Note globale
4.7/5
Facilité d'utilisation
4.5/5
Service client
4.5/5
Fonctionnalités
4.6/5
Rapport qualité-prix
4.6/5
Christian B.
Owner / Operator
Matériel informatique, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 11/09/2018

"Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!"

Commentaires: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Avantages: -Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Inconvénients: -Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

  • Provenance de l'utilisateur 
  • Publié le 11/09/2018
Christopher W.
IT Manager
Réseaux informatiques, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 12/06/2019

"Repairshopr Review"

Commentaires: Great! Excellent customer service and great product that they add new features to weekly

Avantages: Ease of use. Ability to text customers. Price and customer support

Inconvénients: Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes.

  • Provenance de l'utilisateur 
  • Publié le 12/06/2019
Mark M.
Manager
Matériel informatique, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/05/2019

"Best Repair Ticketing System"

Commentaires: RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction to find the information we are looking for.

Avantages: Our company has used Repairshopr ticketing system for 3 years. We've used other order management systems and this is one of the best systems for what it does. The management software has everything we need to streamline our store from purchase orders, inventory management, check-in/check-out, managing employees, and everything in between. Features are robust and branding can be customized to give customers a great experience while in your store. Post repair, we use the Marketr features and reporting to measure customer satisfaction. Integrates w/ Quickbooks and several apps. Constantly updated with new features and development. Couldn't run our shop without it.

Inconvénients: Most everything I have had issues with over passed on to the development team. I would say time it takes to develop firm specific features, so expanding their API capabilities so outside developers can implement more features.

  • Provenance de l'utilisateur 
  • Publié le 13/05/2019
Timothy N.
Founder/CEO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Publié le 24/05/2017

"Underdeveloped software, support is slow and under skilled but has potential."

Commentaires: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Avantages: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Inconvénients: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

  • Provenance de l'utilisateur 
  • Publié le 24/05/2017
Chad W.
CEO
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/06/2019

"Excellent all inclusive program backed by perfect support"

Commentaires: Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like.

Avantages: The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product.

Inconvénients: We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority.

  • Provenance de l'utilisateur 
  • Publié le 08/06/2019