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Purplepass Ticketing
Description de Purplepass Ticketing
Une plateforme de billetterie cloud complète pour la prévente en ligne, le marketing, les billets imprimés, les bracelets et les réseaux sociaux avec un éventail d'options d'équipement pour vendre et numériser des billets sur le lieu de votre événement. Que vous gériez un centre d'arts de la scène, que vous organisiez de grands festivals, de petits événements ou des collectes de fonds, Purplepass vous offre tout ce dont vous avez besoin pour un événement simple et réussi.
Qui utilise Purplepass Ticketing ?
Les organisateurs d'événements, de promoteurs, de sites événementiels et d'entreprises de production.
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Purplepass Ticketing
Alternatives à Purplepass Ticketing
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Alternatives envisagées précédemment :
Flexible ticketing solution for third party rentals
Commentaires : Before 2020 we allowed our rental clients to ticket their own events with whichever platform they chose. But when the pandemic hit, we needed a way of better controlling patron access to our venue. We also wanted the ability to socially distance patrons and to produce livestreamed and hybrid events in order to continue with our business while attendance was limited. PurplePass ticked all these boxes for us and gave us a great deal. It's been a great way for us to streamline our rental events, while still allowing our clients to have some element of control. Even after 2+ years of using the software, the team at PurplePass continue to be responsive to any challenges we are experiencing and make us feel valued.
Avantages :
We are primarily a rental facility, and wanted to allow our community partners to have limited control over their events. With PurplePass' ability to add other users as a "partner," our clients can edit their event pages, view ticket sales and email customers- but all our events are streamlined under our Chabot PAC umbrella. We can also offer clients the ability to use PurplePass as their merchant account or to use their own merchant account for even more flexibility.
Inconvénients :
As we are using the "beta" version of the software, we get to try all the new tools as they are released- but we do sometimes run into glitches, which can be inconvenient. Luckily, our PurplePass rep, Gabriel, continues to be responsive to any challenges we experience, always coming up with new suggestions for ways to meet client expectations and passing our feedback along to the development team.
Alternatives envisagées précédemment :
Stage 62 and Purplepass
Commentaires : As a community theater, our lifeblood is ticketing. PurplePass's system has made it easy to host events and shows with a reliable ticketing site that doesn't cost our patrons an exorbitant fee.
Avantages :
We searched many ticketing services while looking for a new provider. PurplePass has some of the most competitive prices around. Their customer service is very responsive, and our representative is always willing and able to help us. The design of the site is easy to navigate. Our events are easy to incorporate right into our existing website.
Inconvénients :
We have found that some of the search features for ticket orders do not work in a similar fashion that we are used to. It would be helpful for the purchased seats to appear in a seating chart format on the back end. Neither of these is a deal breaker, and we are certainly getting used to using the new system.
Réponse de l'équipe de Purplepass
il y a 2 ans
Regarding your desire to view purchased seats on the seating chart, you are already able to do this. Log into your account and click on the "Map" button for your event. This loads the seating map manager for your event where you can manage holds and notes. You are able to click any sold seat on the map to see the full order details of that customer including all other seats in that order.
Alternatives envisagées précédemment :
AWFUL EXPERIENCE THIS YEAR
Commentaires : Recently HORRIBLE EXPERIENCE. JUST AWFUL.
Avantages :
I used Purplepass Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact.
Inconvénients :
MY ticket buyers call my office stating that the Purplepass ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL.
Réponse de l'équipe de Purplepass
le mois dernier
We are truly sorry to hear about the difficulties you experienced with accessing your payments through Deluxe.com. Please understand that Deluxe.com is a totally different company not related to us, and while we do not control their systems, we strive to assist our clients in resolving such issues. To that end, we offered multiple solutions to expedite your payment—including alternative accounts, overnight checks, ACH setup, and covering costs for a bank wire—to ensure you received your funds as swiftly as possible. Regarding the visibility of your event, we sincerely apologize for any confusion. Upon review, we found that the event was always searchable on our platform. Our investigation into the call recordings indicates that the guest didn't know how to spell the name of the performer and didn't know any other details about the event. Our team tried to help find it but it simply wasn't possible to find an event when the caller doesn't know any specifics about the event.
Purplepass has been great for us!
Commentaires : We've used Purplepass ticketing for over nine years, and I've always found their staff to be extremely helpful in the rare cases where we've seen glitches (usually caused by our own ineptitude!) I would highly recommend Purplepass to any event planner or performing arts administrator for its ease of use and the dedication of its staff!
Avantages :
As a nonprofit outdoor theatre, Purplepass has given us the ability to market reserved seating, as well as donations, in addition to our general seating for the 72+ shows we program during the summer. I can easily determine the number of reserved seats needed, as well as the total reservations, and can more easily allocate enough staff to serve our customers. We also have the ability to download enormous amounts of data that we can upload into our CRM for future fundraising purposes. The ability to email guests on the fly about weather conditions has been really helpful during this rainy summer.
Inconvénients :
There are no "bad" features about this software that I've found. The one thing I'd recommend is that Purplepass give us the ability to set a specific sales cut-off time for recurring events (we can do that for individual events but for recurring events we have limited choices)
Purplepass: A platform with many features, easy to use, and affordable
Commentaires : My overall experience was a positive one. I have to say the fact that the Purplepass staff was so accessible is the most impressive. Having worked with various platforms the accessibility of the staff is key.
Avantages :
The staff was always available and quickly answered any questions we had. It was super easy to embed Purplepass into our website. It was super easy to code the wristbands with all our events. It was super easy to process our patrons at each of the events.
Inconvénients :
My only issue is that some of the reports could be done better. I couldn't easily pull a list of one event out of our weekend, but we did receive will call lists for each event. So we got the date, just not necessarily in the way we would have liked.
Réponse de l'équipe de Purplepass
l’année dernière
Thanks for the great review Paul! To address your question about pulling a list for a single event, you can easily do that by going to the Reporting > Transactions to create a list of all orders for any custom data set (date range, single event, across multiple events, etc.). Next time if you have any questions at all on how to pull the info you need, just give us a call. We will be happy to help!
