Purplepass Ticketing

Purplepass Ticketing

par Purplepass

Qui utilise Purplepass Ticketing ?

Les organisateurs d'événements, de promoteurs, de sites événementiels et d'entreprises de production.

Description de Purplepass Ticketing

Une plateforme de billetterie cloud complète pour la prévente en ligne, le marketing, les billets imprimés, les bracelets et les réseaux sociaux avec un éventail d'options d'équipement pour vendre et numériser des billets sur le lieu de votre événement. Que vous gériez un centre d'arts de la scène, que vous organisiez de grands festivals, de petits événements ou des collectes de fonds, Purplepass vous offre tout ce dont vous avez besoin pour un événement simple et réussi.

Informations sur Purplepass Ticketing

Purplepass

https://www.purplepass.com

Fondé en 1998

Prix de Purplepass Ticketing

Purplepass Ticketing est disponible en version gratuite et propose un essai gratuit.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

Purplepass Ticketing - Fonctionnalités

Logiciels de billeterie
Billetterie en ligne
Billetterie mobile
Billetterie sur place
Borne de billeterie
Cartes d'abonnement
Courtage de billets
Gestion de site web
Gestion des concessions
Gestion des données client
Gestion des employés
Gestion des promotions
Impression à domicile
Lecture de codes-barres et de tickets
Plan de salle
Point de vente
Réservations de billets
Calendrier des événements
Confirmation et rappels
Gestion de site web
Gestion des listes d'attente
Gestion des participants
Gestion des réductions et des coupons
Gestion du marketing
Inscription en ligne
Paiements en ligne
Promotion sur les médias sociaux
Accréditation des invités
CRM
Gestion des artistes
Gestion des bénévoles
Gestion des contrats
Gestion des fournisseurs
Gestion des informations d'identification
Gestion des transports
Lecture de codes-barres et de tickets
Planification de tournage
Planification du personnel
Pour festivals de cinéma
Pour festivals de musique
Billetterie
Codes QR
Gestion de plusieurs événements
Gestion des listes d'invités
Importation et exportation de données
Impression de badges
Rapports et analyses
Recherche dans liste d'invités
Saisie de leads
Segmentation des participants
Synchronisation de données

Avis sur Purplepass Ticketing

Afficher 5 avis sur 155

Note globale
4,9/5
Facilité d'utilisation
4,8/5
Service client
5/5
Fonctionnalités
4,7/5
Rapport qualité-prix
4,9/5
Gregory B.
Venue Manager
Musique, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 11/11/2018

"FTMP Events"

Commentaires: Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Avantages: Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

Inconvénients: Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

Réponse de l'éditeur

envoyé par Purplepass le 21/11/2018

Gregory,

Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.

The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.

So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us support@purplepass.com, or log into your account and click the live chat icon at the lower right. We are here to help!

  • Provenance de l'utilisateur 
  • Publié le 11/11/2018
Brittany N.
Event Services Coordinator
Arts de la scène, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/08/2019

"Purple Pass"

Avantages: The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

Inconvénients: I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

Réponse de l'éditeur

envoyé par Purplepass le 15/08/2019

Hi Brittany,

Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source.

You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for.

If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email (support@purplepass.com), or by the live chat on your account after you login.

  • Provenance de l'utilisateur 
  • Publié le 13/08/2019
Jen P.
Marketing Director
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 17/01/2018

"Purplepass Ticketing Review"

Avantages: Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.

Inconvénients: The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.

Réponse de l'éditeur

envoyé par Purplepass le 21/01/2018

Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this.

Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them.

From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.

  • Provenance de l'utilisateur 
  • Publié le 17/01/2018
Kevin D.
Theater Director
Enseignement primaire et secondaire, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/03/2020

"Great ticketing software"

Commentaires: Overall, we love the Purplepass ticketing box office. We researched a LOT of other online ticketing platforms for our school theater and this one had the best rates, and as we came to find out, the absolute best customer service. I cannot recommend this software enough to use for your school theater ticketing!

Avantages: The box office is very easy to use. We were able to train new people how to use it for a show in under 15 minutes. The customer service is absolutely excellent. They respond very quickly to any questions or issues.

Inconvénients: I found the "promoter site" portion of the software to be very convoluted and confusing. It's not at all easy or intuitive to try to follow or to find things. I was always having to email my customer support rep to ask where to find things or how to do things. This part of the site needs to be streamlined and made about 100% easier to use. I'm good at following "how to" steps, but again always had to email my rep for him to send me the screen shots of the "how to's"....could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.

Réponse de l'éditeur

envoyé par Purplepass le 22/03/2020

Kevin, Thank you for your wonderful review. We appreciate the candid feedback and we 100% agree with you on your comments. We are already knee deep in an updated management interface that has taken feedback from countless clients. When released, it should help address all of your concerns.

We are always here for you if you need anything!

  • Provenance de l'utilisateur 
  • Publié le 18/03/2020
Jennifer K.
Secretary
Arts de la scène, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 17/10/2019

"Great for Small Organizations"

Avantages: Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

Inconvénients: The app is still very basic, but I know it will get better with newer updates

Réponse de l'éditeur

envoyé par Purplepass le 21/10/2019

Hi Jennifer,

Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services.

For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous scanning operation (e.g. Kiosk Mode), real-time sync across all devices which allows concurrent online sales during events, test mode, check-out mode (to allow guest to exit and renter with their ticket later), etc...

For POS, it's even more robust: Full box office terminal for the box office to access credit, cash, COMP, multi-event checkout, assigned seating, wireless receipt printing, wireless Boca ticket printing, automatic cash drawers, cash drawer management, emailed receipts, support for checkout questions, coupon codes, on the fly discounts, and so on.

Pretty intense :)

  • Provenance de l'utilisateur 
  • Publié le 17/10/2019