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Description de Purplepass Ticketing

Une plateforme de billetterie cloud complète pour la prévente en ligne, le marketing, les billets imprimés, les bracelets et les réseaux sociaux avec un éventail d'options d'équipement pour vendre et numériser des billets sur le lieu de votre événement. Que vous gériez un centre d'arts de la scène, que vous organisiez de grands festivals, de petits événements ou des collectes de fonds, Purplepass vous offre tout ce dont vous avez besoin pour un événement simple et réussi.

Qui utilise Purplepass Ticketing ?

Les organisateurs d'événements, de promoteurs, de sites événementiels et d'entreprises de production.

Purplepass Ticketing Logiciel - 1
Purplepass Ticketing Logiciel - 2
Purplepass Ticketing Logiciel - 3
Purplepass Ticketing Logiciel - 4
Purplepass Ticketing Logiciel - 5

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Relevé de notes

Avis sur Purplepass Ticketing

Note moyenne

Note globale
4,9
Facilité d'utilisation
4,8
Service client
5,0
Fonctionnalités
4,7
Rapport qualité-prix
4,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
90%
4
8%
3
2%
Caroline
Caroline
Audience Services Technician (É.-U.)
Utilisateur LinkedIn vérifié
Arts de la scène, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Flexible ticketing solution for third party rentals

5,0 l’année dernière

Commentaires : Before 2020 we allowed our rental clients to ticket their own events with whichever platform they chose. But when the pandemic hit, we needed a way of better controlling patron access to our venue. We also wanted the ability to socially distance patrons and to produce livestreamed and hybrid events in order to continue with our business while attendance was limited. PurplePass ticked all these boxes for us and gave us a great deal. It's been a great way for us to streamline our rental events, while still allowing our clients to have some element of control. Even after 2+ years of using the software, the team at PurplePass continue to be responsive to any challenges we are experiencing and make us feel valued.

Avantages :

We are primarily a rental facility, and wanted to allow our community partners to have limited control over their events. With PurplePass' ability to add other users as a "partner," our clients can edit their event pages, view ticket sales and email customers- but all our events are streamlined under our Chabot PAC umbrella. We can also offer clients the ability to use PurplePass as their merchant account or to use their own merchant account for even more flexibility.

Inconvénients :

As we are using the "beta" version of the software, we get to try all the new tools as they are released- but we do sometimes run into glitches, which can be inconvenient. Luckily, our PurplePass rep, Gabriel, continues to be responsive to any challenges we experience, always coming up with new suggestions for ways to meet client expectations and passing our feedback along to the development team.

Chris
Treasurer (É.-U.)
Arts de la scène, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Stage 62 and Purplepass

5,0 l’année dernière

Commentaires : As a community theater, our lifeblood is ticketing. PurplePass's system has made it easy to host events and shows with a reliable ticketing site that doesn't cost our patrons an exorbitant fee.

Avantages :

We searched many ticketing services while looking for a new provider. PurplePass has some of the most competitive prices around. Their customer service is very responsive, and our representative is always willing and able to help us. The design of the site is easy to navigate. Our events are easy to incorporate right into our existing website.

Inconvénients :

We have found that some of the search features for ticket orders do not work in a similar fashion that we are used to. It would be helpful for the purchased seats to appear in a seating chart format on the back end. Neither of these is a deal breaker, and we are certainly getting used to using the new system.

Réponse de l'équipe de Purplepass

l’année dernière

Regarding your desire to view purchased seats on the seating chart, you are already able to do this. Log into your account and click on the "Map" button for your event. This loads the seating map manager for your event where you can manage holds and notes. You are able to click any sold seat on the map to see the full order details of that customer including all other seats in that order.

Jen
Marketing Director (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Purplepass Ticketing Review

3,0 il y a 6 ans

Avantages :

Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.

Inconvénients :

The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.

Réponse de l'équipe de Purplepass

il y a 6 ans

Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this. Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them. From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.

Jason
Operations Supervisor (É.-U.)
Musées et institutions, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Amazing! Best ticketing service I've ever used!

5,0 il y a 3 mois

Commentaires : Purplepass has allowed us to pre-sell and keep track of tickets like never before. It used to take 30+ minutes to get people through the door at the start of an event, but with Purplepass we can accomplish that in under 10 minutes.

Avantages :

Purplepass Ticketing is simply the best ticketing software I've ever used or experienced. It's super easy top setup events, and you have more options than you could ever need to fine tune your event. The website integration is easy, and if you run into any issues whatsoever, the customer service team is fantastic! We've switched over to running every event through Purplepass, it's just that good.

Inconvénients :

The backend UI takes a little bit to learn, I think it could be a little bit more user friendly. That being said, the customer service team is very helpful in assisting you.

John
Executive Director & CEO (É.-U.)
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Purplepass has been great for us!

5,0 l’année dernière

Commentaires : We've used Purplepass ticketing for over nine years, and I've always found their staff to be extremely helpful in the rare cases where we've seen glitches (usually caused by our own ineptitude!) I would highly recommend Purplepass to any event planner or performing arts administrator for its ease of use and the dedication of its staff!

Avantages :

As a nonprofit outdoor theatre, Purplepass has given us the ability to market reserved seating, as well as donations, in addition to our general seating for the 72+ shows we program during the summer. I can easily determine the number of reserved seats needed, as well as the total reservations, and can more easily allocate enough staff to serve our customers. We also have the ability to download enormous amounts of data that we can upload into our CRM for future fundraising purposes. The ability to email guests on the fly about weather conditions has been really helpful during this rainy summer.

Inconvénients :

There are no "bad" features about this software that I've found. The one thing I'd recommend is that Purplepass give us the ability to set a specific sales cut-off time for recurring events (we can do that for individual events but for recurring events we have limited choices)