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Description de ZenMaid

ZenMaid a été développé en 2013 par d'anciens propriétaires d'entreprises de services de nettoyage ayant géré et opéré leur entreprise en moins d'une heure par jour avec l'aide d'une technologie développée personnalisée. Cet objectif est de faire plus que de vous aider à organiser votre emploi du temps et vos activités, mais également à vous aider à opérer et développer votre service de ménage sans travail supplémentaire. Ces clients constatent rapidement après avoir rejoint ce service qu'ils font l'expérience de moins d'absences, d'employés mieux informés et de clients plus satisfaits, bien plus susceptibles de recommander de nouvelles opportunités d'affaires.

Qui utilise ZenMaid ?

Services de nettoyage cherchant à gérer leurs activités en moins de temps tout en se développant simultanément

ZenMaid Logiciel - 1
ZenMaid Logiciel - 2
ZenMaid Logiciel - 3
ZenMaid Logiciel - 4
ZenMaid Logiciel - 5

ZenMaid ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ZenMaid

ZenMaid

4,6 (161)
49,00 $US
mois
Version gratuite
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36
5
4,6 (161)
4,6 (161)
4,6 (161)
VS.
À partir de
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89,00 $US
unique
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Version d'essai gratuite
27
9
4,2 (63)
3,8 (63)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ZenMaid

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,6
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
75%
4
17%
3
4%
2
1%
1
2%
Krissi
Krissi
Director (R.-U.)
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Zenmaid my life easier!

5,0 il y a 5 ans

Commentaires : The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Avantages :

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Inconvénients :

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

Réponse de l'équipe de ZenMaid

il y a 5 ans

Thanks Krissi! Was a pleasure meeting you in London last month :-) You'll be happy to know we're discussing mileage/travel time now that we have a new map view releasing next week!

James
Cleaning business owner (É.-U.)
Services à la personne et aux familles, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great service for the price point

4,0 le mois dernier Nouveau

Commentaires : It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure!

Avantages :

The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried

Inconvénients :

Lack of automation and office management roll selection

Erin
Manager (É.-U.)
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées précédemment :

The worst software

1,0 il y a 2 ans

Commentaires : Extremely disappointed. We went with Zenmaid because we had the impression that it was built for made services. But now that we are working with them we realize they have no idea how cleaning companies are ran and what features are needed for a company to be successful. There is a long growing list of items they are working on and you vote on what's important to you. They are building the software and you are the guinea pig.
This is clearly a tech company that has created a software with no to little experience.

Avantages :

We are able to schedule clients easily… With limitations. So far we have not had any issues with our customers getting emails or text message reminders.

Inconvénients :

There are so many to mention. We are contacting tech-support every other day about an issue. They also do not answer the phone but push you to use the chat feature. However it is not a chat since it takes hours for a representative to get back to you. There are other issues that we have had using ZenMaid that they have had to fix behind the scenes. Meaning that it is a software issue and not a user issue. The app works If you don’t make any updates, otherwise you do have to shut the app down and restart it. We have constant issues with our team not being able to clock in and out on the app. Not being able to use any security features when our customers are making payments using a credit card is our biggest issue. They have down right refused to make any modifications to the payment page in order to protect our customers information.

Réponse de l'équipe de ZenMaid

il y a 2 ans

This is a very frustrating and unfair review to read. All we're going to say is that these folks who left us this review are still using ZenMaid daily and have no intention of leaving us.

Leiby
Owner (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Look No Further

5,0 il y a 3 mois

Avantages :

Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them.

Inconvénients :

Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons.

Angela
manager (Canada)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

ZenMaid ROCKS!

5,0 il y a 6 mois

Commentaires : ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities.

Avantages :

I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.

Inconvénients :

Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.

Réponse de l'équipe de ZenMaid

il y a 5 mois

Angela, Your enthusiasm in this review got us PUMPED. Thanks for taking the time to write all of this, and we'll take the feedback on the scheduling conflicts to hear. We appreciate you and look forward to a long partnership with you and your company!