PressWise

PressWise

Avantages :

Web-based, multiple users allowed, estimating tool

Inconvénients :

Look of the store-front. Not very professional looking right out of the box.

Life Changing Upgrade for our center

Commentaires : Excellent - life changing really for our shop. Workflow significantly improved with print files going directly to press, ready and imposed. Has freed up our graphics team to do what they do best, and CSRs have more time to consult with customers versus just keying orders all day long. Support team has been amazing. Everyone is friendly and super responsive. They want to know about problems, issues, or wishes and resolve things quickly. I've never worked with a software company that continuously improves their product the way PressWise does.

Avantages :

The estimating system is solid and intuitive. "Favorites" make every day jobs easy to write up. The most impactful parts however, are the asset management, integration with our existing online ordering system, and built in shipping module. Reorders are a breeze. Print files go right to the press device without ever having to touch the prepress department. Online order integration easily saves the work of a full time CSR every day. Ticketless workflow in production has taken our efficiency to the next level.

Inconvénients :

Integration with Quickbooks was new way of doing business for us, but we have adapted. Initially we were missing some information in reports we were used to having on hand, but the PW team helped us develop reports to get us what we needed. Shipping module is really helpful but still waiting on the new version to allow for shipments with multiple boxes per location. This will be another big event for us when released.

Review of PressWise

Commentaires : We are 50/50. The QB integration is terrible. The ability to manage customer data and our team across multiple locations is very easy.

Avantages :

Ability to manage multiple locations, teams, and customer files is very convenient. Our delivery team and customers love the electronic delivery signatures and tracking.

Inconvénients :

Lack of integration with Quickbooks. Full data and descriptions do not import into QB. You only receive a brief line item. Orders are marked closed when data is sent to QB for accurate payment information and recording. The issue is that the order may still be in production and must be reopened. While this is a small step, it's doubling the manual actions needed to complete the order. Implementation was very slow. Even though you can "test", the issues did not show themselves until we jumped into using the software.

Great for Higher Education

Commentaires : Overall we love presswise. It allowed us to work with fewer staff members and helped make online ordering a breeze for clients.

Avantages :

We really enjoy being able to use the system to place our orders and to process the mail list. It allows for the shop to be able to easily and effectively work together.

Inconvénients :

Kitting in the storefront. We would also like certain requests to be taken with more attention. I understand there is a lot of different ways to use the system but we have to create workaround in order for it to work how we want.

Why we changed to PressWise

Commentaires : overall experience has been great. We procrastinated on our end and it was great having their team nudge us a long to get this software up and going.

Avantages :

Being on the cloud has been very useful to our sales and PressWise just fits our shop very well for digital and large format. If you are looking for a system and changing from an old software I would highly recommend PressWise simply how it easy it is to navigate through it coming from an old system.

Inconvénients :

Just like any new change it just took time getting use to. There are some items we liked a little better on our old software, but the pros defiantly out way the cons.