MemberClicks

Logiciel de gestion de membres

Avantages :

Ce logiciel est un logiciel assez simple et très pratique . Il permet d'enregistrer facilement des utilisateurs .

Inconvénients :

Pour moi , je ne trouve pas d'inconvenient pour ce logiciel. Il est très simple

The product is good and somewhat easy to use, but It's the service that keeps us happy.

Avantages :

Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Inconvénients :

I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

LACPA's Review of MemberClicks

Commentaires : It's been very nice working with MC and they have always been there for us. However, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced. Why doesn't this happen automatically?

Avantages :

As a non-technical person, it was pretty easy to learn. We are very thankful for your Help Team. Although, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced more often. Why doesn't this happen automatically?

Inconvénients :

We are unable to have fields where we want them. You have some main fields we use, but not all, so we created custom fields, but they are not where we'd like them to be. Example: Degree - It should be where the name information is listed.

Poor Support, Functionality, and Treatment

Avantages :

Wonderful product for small company upon purchase - and for several years worked great! Wonderful support and features were commiserate with fees.

Inconvénients :

Beginning in 2020, the service/support began to wane. When requesting support, the delays were codified in the messages -- "We'll get back to you as soon as we're able to." This went on for more than a year. We had to set calendar invites for 7 days out just to remember to resend the help emails. Fees went up by 5% for two years in a row, then more than 20% in 2023. This was not allowed by our agreement (which had capped increases to 5%), but the parent company (Personify) changed the terms & conditions to allow themselves to break their own contract. No additional features or functions were provided; we were so excited to engage with the client success team, only for our representative (and apparently the whole team) to be laid off. We discontinued our service last month, but because we were within the 60-day window, they charged us for the entire year. Turns out that they had changed that term as well in March 2023. When we asked to speak with someone, they said "We don't provide phone support." Mind you, their leading phase in their customer mission is... "We talk with you." When a company with which you've had a long-term relationship punishes a loyal, paying customer like this, one is left only to be committed to ensure that no other leader is left to feel like we do. Please, caution is advised.

I love this product!

Commentaires : Nothing but positive here. Ease of use has to be my number one priority. It takes a little time (like any other product) to learn. When I have an issue, I may not get an immediate response but someone will always get back to me fairly quickly.

Avantages :

I did a lot of research before recommending MemberClicks to my board. Spoke with groups similiar to us before making that decision that had gone with other products that they wished they had not. I still reccomend MemberClicks to many groups I deal with that currently have nothing in place.

Inconvénients :

I use many programs in my daily routine. I struggle to find the time I need to learn more about the product. I really have found nothing that I dislike about the product. It does what we need it to do and I am sure so much more that we are not using currently.