Description de BookSteam
BookSteam est un logiciel de planification basé sur le cloud et destiné aux petites et grandes entreprises du monde entier. Il propose une large gamme d'outils de gestion d'agenda flexibles qui automatisent le processus de planification des rendez-vous et des cours pour vous et vos clients. Ayez une longueur d'avance sur vos concurrents, promouvez et développez votre entreprise avec BookSteam !
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Petites et grandes entreprises
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Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.
Commentaires : Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!
Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.
I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!
Booksteam - simple, efficient, and effective
Commentaires : Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.
Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.
There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.
Help with my email
I appreciate how patient booksteam’s customer service workers are. Very knowledgeable and helpful.
I wish BookSteam had a mobile app. I’m always on the road and it would be helpful to check on my account with having to squint my eyes on the browser.
Missing features, some broken
Commentaires : App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad
Inexpensive, responsive customer service
Not good for clients who are children or families with children
Alternatives envisagées :
Time-Saving Solution: Unlocking Efficiency with BookSteam
Commentaires : Overall, BookSteam is a reliable and user-friendly appointment scheduling software that simplifies the booking process for businesses and enhances the customer experience
One of the standout features of BookSteam is its customizable calendars, manage staff availability, and offer online booking options for clients.
Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.
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