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Description de Smokeball

Le logiciel cloud d'amélioration de la productivité pour juristes de Smokeball fonctionne sur PC et enregistre automatiquement le temps et l'activité de votre cabinet à votre place. Smokeball offre des capacités de facturation complète, une bibliothèque d'automatisation documentaire de pointe avec plus de 14 000 formulaires juridiques, une synthèse quotidienne, des calendriers partagés, des intégrations avancées et une application mobile robuste. Que vous facturiez des frais horaires, fixes ou autres, Smokeball vous fournit les informations dont vous avez besoin pour gérer un cabinet d'avocats plus performant.

Qui utilise Smokeball ?

Non fourni par l'éditeur

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Smokeball

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
82%
4
14%
3
2%
2
1%
1
1%
Amanda
Amanda
Paralegal (É.-U.)
Utilisateur LinkedIn vérifié
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Highly recommend

5,0 le mois dernier Nouveau

Avantages :

I've been using Smokeball for a couple years now, at my previous law firm and now my current. The system is super easy to use and I even recommended it to my current firm as they were searching for a new system. Would highly recommend.

Inconvénients :

I can't think of anything I dislike about Smokeball. The setup and use of the system has been easy and super helpful in cleaning up our previous system.

Réponse de l'équipe de Smokeball

le mois dernier

Amanda, this is wonderful to hear! We're so glad that Smokeball is easy to use and helping your firm run more efficiently. Thanks for your great review and high recommendation.

Nicole
Nicole
Paralegal (É.-U.)
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Paralegal review

5,0 il y a 8 mois

Avantages :

My firm has used Smokeball for over 5 years. Every employee at the firm uses Smokeball daily, even those that would consider themselves to be less tech savvy. Smokeball has a number of features that I personally use daily, including an integrated feature through InfoTrack that allows me to easily electronically file pleadings directly from my matter. We have also created forms and templates that make generating pleadings and documents so easy without spending time messing with formatting. The customer support is always available to assist if I have any questions. They also have the ability to "remote in" on my computer to take care of any behind the scenes techy things that I don't know how to do myself.

Inconvénients :

The pros far outweigh the cons. I feel like there are always updates rolling out, so once we work through the bugs, Smokeball works seamlessly for exactly what we need it to do.

Réponse de l'équipe de Smokeball

il y a 8 mois

Nicole, it's so great that your firm finds Smokeball easy to use and is leveraging the powerful automation features and integrations. Thanks for your great review!

Alex
Owner (É.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Disingenuous Company. Dead End Product. Stay Away

2,0 il y a 2 ans

Commentaires : I said I wanted API access. They said, "what's an API?" I sent them a link to their website showing where they provide API access to developers. They refused. This became an issue because they will not provide your client and matter data in a useful format. It's a lawyer-run company. The support staff is legalistic and misleading. I would not do business with them again. I don't think "they'll make it right" if you have an issue. I know I sound like a crank. But I feel pretty badly treated by them and in 2023 the lack of an open API is insane. Now that I have my data out of their system, I am no longer hostage to their garbage. If I had read a review like this during my evaluation, I hope that I would have hesitated and made a different choice.

Avantages :

The software has a point of view. Its ideal user is a middle-aged tech-phobic lawyer that needs most decisions made for him.For that reason, the software makes a lot of choices for you. And mostly they are fine choices if you want a desktop-based app and a forms-heavy practice.They oversell their integration with MS Word and Outlook. Their custom add-ins are slow to load and unimpressive.If you truly want to play in the MS Dataverse, which I think is a smart long-term play, then use a product that integrates with Sharepoint and Teams. Also, the app is a POS.

Inconvénients :

This software is a technical dead end. They will never have an open API and integrate with the web. But if you ask for it, they "will submit a feature request" despite the fact they actually have an API that developers can use.They will not help you export your data. They provide you with your files in an unstructured mess of separate .csv files and client folders.They answer the customer service number 1 out of 5 calls. They shuttle you to email, where the support doesn't read the emails you send.Their document automation team screwed up my documents. I sent templates in Georgia 11 and got back documents with a mixture of Times New Roman 12 and Georgia. I sent over documents with tables for signature blocks and got back documents where the signature block was done with an underline and space bar.

Réponse de l'équipe de Smokeball

l’année dernière

Alex, we're very sorry to not be able to count you among our satisfied clients. We pride ourselves on excellent customer service with an average <30-minute response time to support tickets as well as a high satisfaction rating on automation of client documents. In an effort to preserve the integrity of our system for our clients, we have intentionally chosen to properly vet any integrations to our software resulting in developer only access to our API by approved tech companies. Our clients absolutely have access to their data and have the option to remove that data from their account using the methods provided in the software. Again, we're sorry if you felt the available options didn't meet your needs. We appreciate your feedback on our product, and the process of retrieving your data, and wish you the best.

Patricia
Paralegal (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Product

5,0 le mois dernier Nouveau

Commentaires : I have used multiple case management systems in the legal field. I have found that Smokeball has been the best program to us. It does take some adjustment, but so does anything. I think is the easiest program to use and track your information in files as well as being able to sync easily to the file.

Avantages :

I like how user friendly the program is. It is also able to be downloaded to your phone, which is very convenient as a lot of business are on the go. It has a lot of features that are available base on any business use.

Inconvénients :

There is really nothing that has come up for me as a dislike.

Réponse de l'équipe de Smokeball

il y a 4 semaines

Patricia, thanks so much for your 5-star review. We aim to be the best legal software out there, and we're so thrilled to hear we're delivering on that mission for you and your firm. We're always here if you need us!

Jacob
Associate Attorney (É.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

One Year Later

5,0 il y a 5 mois

Commentaires : Overall, the experience has been excellent. Other than the mobile application leaving much to be desired, the desktop-based application has been fantastic. They offer a wide variety of functionality, and their technical development team has been incredibly helpful in responding to our communications with them. There is so much good to be said about the product offered. Having seen a number of other practice management solutions, nobody else comes close to the full functionality of Smokeball for most practice areas.

Avantages :

Smokeball is an incredibly easy platform to use, and is a true "all in one" platform for practice management.

Inconvénients :

Smokeball's mobile application needs serious work.

Réponse de l'équipe de Smokeball

il y a 2 mois

Jacob, we're so glad to hear that your experience with Smokeball has been fantastic and that when it comes to practice management solutions, no one comes close to Smokeball! We so appreciate your 5-star review.