ServiceNow Asset Management

ServiceNow Asset Management

par ServiceNow

Qui utilise ServiceNow Asset Management ?

ServiceNow Asset Management convient aux entreprises qui ont besoin de suivre le cycle de vie de leurs ressources informatiques avec des flux de travaux.

Description de ServiceNow Asset Management

Cette solution suit les détails financiers, contractuels et d'inventaire du matériel, des logiciels et de l'infrastructure virtuelle, ainsi que les ressources non informatiques, tout au long de leur cycle de vie.

Informations sur ServiceNow Asset Management

ServiceNow

http://www.servicenow.com

Fondé en 2003

Prix de ServiceNow Asset Management

ServiceNow Asset Management n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de ServiceNow Asset Management ci-dessous.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

En ligne

ServiceNow Asset Management - Fonctionnalités

Logiciels de gestion des ressources informatiques
Gestion de la configuration
Gestion de la maintenance
Gestion des achats
Gestion des audits
Gestion des contrats/licences
Gestion des demandes
Gestion des fournisseurs
Gestion des stocks
Suivi de la conformité
Suivi des coûts

Avis sur ServiceNow Asset Management

Afficher 5 avis sur 26

Note globale
4.3/5
Facilité d'utilisation
3.8/5
Service client
4.3/5
Fonctionnalités
4.3/5
Rapport qualité-prix
4.3/5
George C.
IT Compliance Manager
Produits alimentaires
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 10/07/2018

"I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization."

Commentaires: I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.

Avantages: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.

Inconvénients: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.

  • Provenance de l'utilisateur 
  • Publié le 10/07/2018
Athena ordona V.
Senior Fraud Specialist
Vente au détail, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 27/02/2019

"ServiceNow: a Realtime Service Management tool"

Commentaires: ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping.

Avantages: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool.

Inconvénients: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand.

  • Provenance de l'utilisateur 
  • Publié le 27/02/2019
Kyle F.
IT Team Lead
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 13/02/2020

"Powerful but complicated"

Commentaires: Overall this is our go to tool for asset management. Now if we can get past the complexity and complete our customizations.

Avantages: Insanely powerful and customizable. Every aspect of servicenow can be customized and tailored to your business. When it comes to asset management this is invaluable.

Inconvénients: Very complicated. Training required or consultant help. I guess this is expected when something like this is so customizable.

  • Provenance de l'utilisateur 
  • Publié le 13/02/2020
Utilisateur vérifié
Sr Director
Biotechnologie, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 12/12/2019

"modern software asset management tool"

Commentaires: It is an intuitive, easy to implement, monitor and report tool that provides a great self service experience to a user and enable true IT self service if implemented well.

Avantages: The best features that we like are - ability to link to configuration management database, auto discovery of assets and the ability to provide a self service catalog to the end user there by easing the pressure on the IT operations team.

Inconvénients: While this product is able to monitor software entitlement and compliance for other software such as Microsoft office, adobe etc. it is thus far unable to monitor and manage compliance of service now software licensing - probably something that should be immediately added.

  • Provenance de l'utilisateur 
  • Publié le 12/12/2019
Ryan O.
Software Architect
Institutions religieuses, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 08/03/2019

"Very Useful But Be Cautious"

Commentaires: Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit.

Avantages: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs.

Inconvénients: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile.

  • Provenance de l'utilisateur 
  • Publié le 08/03/2019