Re-Leased

Game changer!

Avantages :

Re-Leased is a very accurate and clean software to use. It has saved me 100s of hours chasing invoices, payments and maintenance tracking for my business! But what I like the most is how quick, efficient and amazingly friendly the customer support team is! Big shout out to Kim and Carolyn! All of it can be done from anywhere, so long as you've got an internet connection!

Inconvénients :

I'll admit I'm not the most experienced accounts person so the trust accounting part of the software does tend to be a little tedious! But that's more myself not being able to keep up with how efficient it is! But again, whenever I have a question the team answers straight away with the solution!

Proper Product

Commentaires : The sales and pitch process was excellent. The onboarding process is good but slow, too slow. I wish it was faster and the upload process was simpler. Apart from that, it was super!

Avantages :

Re-Leased will save me 400 hours a year, which is about 20% of the working year. I want to save that time and spend it on creative things and growing the business.

Inconvénients :

I had been looking for a solution for two years. I looked at a number of platforms in this space and none of them really had a proper product that you could access as a professional straight away. And they didn't seem to understand what real estate is about to the same level as Re-Leased.

Worst 12 months of boarding

Commentaires : Horrible.

Avantages :

I manage 17 LLC’s. So being able to login to one platform and enter all invoices in one place is helpful

Inconvénients :

After over a year of trying to onboard, we have been passed on to 4 different account managers and things are still not running the way they should be

I love the look and feel of the sofware - right down to the reports generated

Commentaires : Confidence

Avantages :

Calendar based and cloud based system. Good looking owner statements that are easy to read Owner portal "Idiot -proof" ease of use . Pro-active and approachable trainer and development team

Inconvénients :

Would be great if the calendar integrated with outlook calendar . I was let down recently at tribunal by not being able to verify that an email went to a specific tenant email address - I'm relieved that these changes were made on the recent software upgrade. Tenancy letters are printed in a tiny font and not a very professional layout Would be great if documents and letters are linked to property rather than tenancies so that we can also generate owner letters using the merge fields Its good to now have KPI information - but I'd also like a vacancy period information set to each property and then captured for all propeties on the rent -roll. It's very asuring to tell an owner - Ive managed your property for X number of years and we've had a (nomininal ) vacancy average of X number of days ( I had this with Rent Master and was able to tell a customer that over 10 yrs the vacancy period averaged at 3 days over that time!) Its a really good KPI and marketing tool to promote a PM buiness for the entire rent -roll

professional, efficient and good extensive training by the staff on how to use it.

Commentaires : The ability to manage our portfolio in an efficient way, in particular the landlord paymetns and statements, lots of our landlords have commented on the way they recieve their statements and how easy they are to read and understand.

Avantages :

I've worked with 3 software management systems in the past and each of them had their own unique way. I find with Re-leased that it guides you through the day and you cant really make any mistakes (well I can but then that's me and not re-leased) I tells you everything you need to know for the day and what is coming up in the next few days, I partially like the list for the day which comes up on my email each morning. Overall it really works for me. It's really easy to use and if we do need any further help the team in re-leased are just an email away. They are really knowledgeable people and always happy to help with any questions ( even silly ones which generally come from me!)

Inconvénients :

I find the banking side confusing but I think this is my ignorance and not re-leased. Apart from this there isn't really nothing I do not like about it.