--- description: Act! : qu'en pensent les utilisateurs ? Lisez les avis clients sur Act!, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Act! - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Act\!](/software/133171/act) # Act\! Canonical: https://www.capterra.fr/software/133171/act Page : 1/39\ Suivant: [Page suivante](https://www.capterra.fr/software/133171/act?page=2) > Act\! Premium améliore votre communication, augmente vos ventes et fidélise vos clients sur le long terme. > > Conclusion : 939 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Act\! ? Act\! est idéal pour les petites entreprises qui souhaitent satisfaire et fidéliser leurs clients, favoriser les avis positifs et attirer régulièrement de nouveaux contacts. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 939 Avis | | Simplicité d’utilisation | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Act\! - **Pays**: Scottsdale, É.-U. - **Entreprise fondée en**: 1987 ## Contexte commercial - **Prix à partir de**: 30,00 € - **Type de licence**: (pendant l'essai gratuit) - **Prix**: Act\! Premium Desktop ou Cloud 30 € utilisateur/mois facturation annuelle - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, français, néerlandais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Belgique, France, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse des campagnes - Automatisation du marketing - Base de données de clients - Base de données de contacts - CRM - Campagnes de drip marketing - Communication multicanal - Contacts partagés - Devis - Fonctions pour secteur de l'assurance - Gestion des activités commerciales - Gestion des assurances - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des modèles - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Importation et exportation de données - Intégration des médias sociaux - Marketing multicanal - Marketing social - Mesure des performances - Notes et commentaires - Outils de collaboration - Pages de renvoi et formulaires web - Planification des rendez-vous - Prévision des ventes - Qualification de leads - ROI Tracking - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Recherche/Filtre - Segmentation - Stockage de documents - Suivi des interactions - Suivi des visiteurs de sites web - Système de calendrier et de rappel - Sécurité des données - Tableau de bord d'activités - Third-Party Integrations - Traitement des lots - e-mail marketing ... et 4 fonctionnalités supplémentaires ## Intégrations (24 au total) - BigCommerce - Dropbox - Ecwid - Eventbrite - FreshBooks - Freshdesk - Google Contacts - Google Workspace - Instagram - LinkedIn for Business - Meta for Business - Microsoft 365 - Microsoft Outlook - QuickBooks Online - Shopify ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels CRM](https://www.capterra.fr/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://www.capterra.fr/directory/2/customer-relationship-management/software) - [Logiciels de marketing automation](https://www.capterra.fr/directory/6/marketing-automation/software) - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.fr/directory/12/sales-force-automation/software) - [Logiciels de service client](https://www.capterra.fr/directory/22/customer-service/software) - [Logiciels de gestion de contacts](https://www.capterra.fr/directory/30016/contact-management/software) ## Logiciels similaires 1. [HubSpot CRM](https://www.capterra.fr/software/152373/hubspot-crm) — 4.5/5 (4492 reviews) 2. [Zoho CRM](https://www.capterra.fr/software/155928/zoho-crm) — 4.3/5 (7008 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.fr/software/204998/bigin-by-zoho-crm) — 4.7/5 (745 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.fr/software/61368/salesforce) — 4.4/5 (18833 reviews) 5. [Dynamics 365](https://www.capterra.fr/software/157279/dynamics-365) — 4.4/5 (5865 reviews) ## Avis ### "Evitez Act \!" — 1.0/5 > **Cyril** | *17 janvier 2026* | Semi-conducteurs | Taux de recommandation : 0.0/10 > > **Avantages**: Ce fut un bon logiciel jusqu'à sa version 2000 Nous l'utilisons depuis 1998 Nous sommes coincé pour en changer > > **Inconvénients**: L'assistance est mauvaise - On nous a vendu une version de ACT§ par abonnement annuel sous prétexte que: nous bénéficierions d'une assistance et que nous aurions un accès à ACT sur téléphone portable. L'assistance consiste à essayer de nous faire signer un autre contrat avec des prestataires dont nous savons qu'ils ne sont pas bons L'application téléphone portable a été supprimée tout simplement La numérotation téléphonique n'a jamais marché > > ACt n'est pas un logiciel pour PME - Derrière des qualités se cache une démarche mercantile lourde et inefficace L'assistan ce est le cadet e leurs soucis : leur but est de caser des contrats auprès d'un réseau de prestataires ----- ### "Great TECH-Support, and I’m looking for a replacement for ACT\!" — 5.0/5 > **Steve** | *30 août 2026* | Services à la personne et aux familles | Taux de recommandation : 7.0/10 > > **Avantages**: Ability to make compelling email templates to send to customers. Also ability to customize screens with custom fields and to have dynamic groups. > > **Inconvénients**: As a 30-year Customer, I was disappointed when new pricing came into effect a couple of years ago and removed the AMA features I was used to (DRIP with conditional sending of subsequent templates) No way to treat a long-term customer\! Annother sticking point is that AMA stopped working because I wasn’t aware I had to do an upgrade. My license was fully paid up and I did not see any communications from the company about the necessary upgrade or else ACT\! AMA wouldn’t work. As a result, it wasn’t until I needed to use it that I found out it wouldn’t work. Bad timing\! I had a deadline to meet and I had no clue why AMA would not work. It wasn’t until I called Technical Support that the issue was resolved. I AM RESEARCHING FOR A SUITABLE REPLACEMENT FOR ACT\! > > Once I got my product upgraded with excellent TECH-Support Rep I was happy to get back to using the product the way I’m used to, with reduced functionality. Still wish I didn’t have to pay much more money for functionality I used to have under my previous price plan. Makes me feel like there’s no acknowledgement of being a customer for over 30 years. ----- ### "Act an old favorite, with great potential." — 4.0/5 > **Thomas** | *9 juin 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I love the layout, information is clear easy to read and displayed the way it should; be not like other programs where you have to scroll down and open collapsed areas. It is a good value for the money, security is decent but can be broken. Sales management tools are strong. Especially when combined with QuoteWerks. Integration with QBO, Microsoft 365 and QuoteWerks is excellent. > > **Inconvénients**: So slow to adopt. It is just not keeping up with other programs. I don't really see any ground breaking website management, or marketing features regarding social media. > > I have been using Act since its inception. It has been very slow to change and improve over the years. Since Switftpage purchased it from Sage it is 100% better. I'm just not sure if it will catch up to the current market in time to make it relevant again. It's customer support is ok but nothing to brag about. ----- ### "Daily sales tracking made easy" — 5.0/5 > **Rebecca** | *2 octobre 2026* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: The pipeline view lets me drag deals between stages with a click, and the mail merge saves me hours on follow‑up emails. It’s pretty solid for daily use. > > **Inconvénients**: Reporting feature is a bit slow, the help docs are thin, especially for advanced reporting, and the mobile app lags when I try to edit a deal on the go. > > I've been using Act\! for a while, and the automated email reminders keep my team on track. Each time a client’s payment is due, the system sends a friendly note, and I can tweak the message in seconds. It saves me hours of manual follow‑ups and keeps our cash flow steady. ----- ### "As an expereience CRM user, I would not reccomend this software" — 2.0/5 > **Lydia** | *6 mai 2026* | Textile | Taux de recommandation : 0.0/10 > > **Avantages**: We recently took over the family business, and if we didn't have 34 years on relevent data we wouldn't stick with this CRM. Hvaing used Salesforce, Hubspot, and other internal private CRM's I have to say it is the most inferior and non-user friendly one I have encountered. > > **Inconvénients**: Static non-movable notes section. Formatting issues with the notes section, and constant glitching. Inability to copy and paste from preview. Weird organization method for contacts and company. Customer Success department is good, however having them in an overseas timezone when the 7th largest world economy is in California is very invonvienient time zone issue. Their overseas I.T. department has abolsutely no idea what they are doing. They were 15 minutes late for a ticketed scheduled meeting, and wouldn't have shown up if we didn't call them. They then hung up on our internal I.T. guy when they got confused, and then lied about it in the log notes; saying "he asked to put us on hold and never came back." I verified this later in another call. > > Very poor. I am giving 2 stars instead of 1 because the customer success department is decent. As mentioned, if there weren't 34 years of company data in the notes field (which is not something you can migrate to another software) I would not use this CRM. ----- Page : 1/39\ Suivant: [Page suivante](https://www.capterra.fr/software/133171/act?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/133171/act) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées