Qui utilise Cin7 ?

Omnichannel wholesalers, retailers, importers and light-manufacturers turn to Cin7 when they need a single platform that lets them contain costs as they expand to new markets and add sales channels.

Description de Cin7

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level. Note: Cin7 is not suitable for asset management.

Informations sur Cin7

Cin7

http://www.cin7.com/

Fondé en 2011

Prix de Cin7

Cin7 n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Vidéo de Cin7
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Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Cin7 - Fonctionnalités

  • Achats
  • Codes-barres et RFID
  • Emplacements multiples
  • Gestion 3PL
  • Gestion de la qualité
  • Gestion des commandes
  • Gestion des expéditions
  • Gestion des retours
  • Gestion des réceptions et entrées
  • Gestion des stocks
  • Prévision
  • Synchronisation en temps réel

Logiciels WMS : afficher la liste complète

  • Alertes/Notifications
  • Archivage de documents
  • Gestion des exceptions
  • Intégration de tiers
  • Planificateur de flux de travail
  • Prise en charge des bases de données
  • Rapports et analyses
  • Support cartographie EDI
  • Test EDI

Logiciels d'EDI (Electronic Data Interchange) : afficher la liste complète

  • Accès mobile
  • CRM
  • Gestion SEO
  • Gestion de plusieurs magasins
  • Gestion des avis
  • Gestion des promotions
  • Gestion des retours
  • Gestion des stocks
  • Kitting
  • Marketing multicanal
  • Modèles
  • Sécurité des données
  • e-mail marketing

Logiciels d'e-commerce : afficher la liste complète

  • Accès mobile
  • Alertes/Notifications
  • Gestion d'entrepôt
  • Gestion des fournisseurs
  • Gestion des renouvellements de commande
  • Gestion des stocks de la vente au détail
  • Gestion des stocks pour la fabrication
  • Gestion multicanal
  • Identification des produits
  • Kitting
  • Optimisation des stocks
  • Prévision
  • Rapports et analyses

Logiciels de gestion de stocks : afficher la liste complète

  • Commandes récurrentes
  • Gestion des catalogues
  • Gestion des commandes spéciales
  • Gestion des expéditions
  • Gestion des nouvelles commandes
  • Gestion des retours
  • Gestion des stocks
  • Saisie de commande
  • Suivi des commandes
  • Traitement des commandes

Logiciels de gestion des commandes : afficher la liste complète

  • Commerce mobile
  • Commerce social
  • Gestion SEO
  • Gestion des canaux
  • Gestion des catalogues
  • Gestion des commandes
  • Gestion des promotions
  • Gestion des retours
  • Gestion des stocks
  • Intégration de marketplace
  • Panier d'achat
  • Synchronisation de données
  • e-mail marketing

Logiciels e-commerce multicanal : afficher la liste complète

  • Codes UGS et UPC
  • Codes-barres et RFID
  • Entrée et sortie
  • Gestion des fournisseurs
  • Gestion des renouvellements de commande
  • Gestion des éléments
  • Optimisation des stocks
  • Prévision
  • Suivi de l'inventaire
  • Suivi des coûts
  • Suivi des numéros de série

Logiciels pour inventaire : afficher la liste complète

Cin7 - Logiciels similaires

Plus d'alternatives à Cin7

Avis sur Cin7

Afficher 5 avis sur 399

Note globale
4,3/5
Facilité d'utilisation
4,2/5
Service client
4,2/5
Fonctionnalités
4,2/5
Rapport qualité-prix
4,1/5
Vasili K.
MD
Construction, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 13/09/2020

"CIN7 ERP for a technical sales business"

Avantages: Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Inconvénients: No ability to digitally pick items in a warehouse

Réponse de l'éditeur

envoyé par Cin7 le 15/09/2020

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

  • Source de l'avis 
  • Publié le 13/09/2020
Sean S.
Owner & IT Manager
Produits alimentaires, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 11/09/2019

"Extremely powerful inventory and order processing and logistic package"

Commentaires: While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Avantages: Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Inconvénients: The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Réponse de l'éditeur

envoyé par Cin7 le 15/09/2019

Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

  • Source de l'avis 
  • Publié le 11/09/2019
Ben G.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/07/2020

"The best all in one platform (trialled others) and service"

Commentaires: Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Issues solved
Stock control. Selling via 5 channels is impossible to track without CIN7.
Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch.
+1 for Client manager Frankie, a true professional and educator.
+1 For honest sales executive Shyam

Avantages: CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs.

Inconvénients: Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Réponse de l'éditeur

envoyé par Cin7 le 02/08/2020

Hello Ben,
Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We'll make sure to share what you've written here with our team. We look forward to continuing to work with you and to find as many ways as we can to help your business.

Sincerely,
The Cin7 Team

  • Source de l'avis 
  • Publié le 28/07/2020
Karen D.
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 29/11/2017

"Great potential - poor customer communication hobbles it"

Avantages: Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes.
If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Inconvénients: Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7.
I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed.
One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7.
Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical.
CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

Réponse de l'éditeur

envoyé par Cin7 le 04/12/2017

Thank you for your feedback Karen. I'm sorry we have not been able to meet your expectations in this case. One of our team will be in touch today regarding the smart buyer changes you are looking for.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 29/11/2017
Kellen M.
CEO
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    1/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 14/07/2020

"Solid, basic, self-serve ERP with horrible customer service"

Commentaires: Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible.

Avantages: Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs. The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull. The promise of the system itself is huge. You just have to get it there.

Inconvénients: Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls. There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process. Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this. The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point.

Réponse de l'éditeur

envoyé par Cin7 le 29/07/2020

Hi Kellen,
We're sorry to learn of the difficulty you've experienced resolving issues with our customer support. With our recent change in leadership, we've made it a top priority to win the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We believe one of our team members has reached out to you directly to help resolve your issues.

Sincerely,
The Cin7 Team

  • Source de l'avis 
  • Publié le 14/07/2020