TriNet Zenefits

Easy and affordable

Commentaires : Have been on this platform for 3 plus years. The software is always improving and new features are being introduced

Avantages :

Everything is cohesive and easy to learn and use.

Inconvénients :

Would like more pdf print options to be available

Excellent HR Platform for Small to Medium Sized Businesses

Commentaires : When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt. If you are a small or medium sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.

Avantages :

Seamless and easy transition once we made the switch. Easy set up and great options for customization. Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance.

Inconvénients :

We have not had any major issues or challenges using this software

Stay Away - save yourself the headache, it's not worth the hype.

Commentaires : I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.

Avantages :

Very little. We signed a year contract, and switched after 4 months because we had so many legal and tax issues that they caused.

Inconvénients :

1. The set up process was a nightmare - it took weeks because the system kept saying a certain part was done and a week later I would get an URGENT email that that part still had to be completed. 2. Several items I was guaranteed at sign up - and I have in writing - for pricing and functionality, were later denied to us. Providing proof of what we were told provided no further help. 3. There is no "real" phone number. You can call tech support, but all they will say is they will have "that department email you within XX number of hours" Many times it was up to a week, and often the issue was not resolved because no matter how we explained it they didn't understand the issue. And all support is handled through email no matter what, even if a phone call would SAVE HOURS OF TIME! 4. The pre- and post-tax items were entered into the system, come to find out they didn't classify them properly so the taxes were not calculated correctly. 5. The FEDERAL and STATE TAXES were filed incorrectly and we had tax notices from both that we owed money past due, then we ended up getting a small refund because one was paid twice. The state taxes for the first quarter of the year were NOT FILED AT ALL, even though they told me they had done so. 6. The tax reports are NOT AVAILABLE in your portal, you have to specifically request them - this to me makes no sense. 7. There is more but this will do for now.

Very Poor Customer Support

Commentaires : Very frustrating and a lot of time wasted.

Avantages :

Ease of use is good and Digital app for the employees is very helpful. Saves HR time in updating information because employees can do it themselves from their phone app.

Inconvénients :

Very poor customer support. Limited update and communication. I have open cases that are still open. Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. Uploading renewal of Benefits package too cumbersome and I have been asking for someone to walk me through and I never got any response. They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed.

Love Zenefits!

Avantages :

It's easy to use and keeps us compliant. It has brought up things we didn't even know we needed and helped keep us compliant.

Inconvénients :

Customer service can be hard to reach, but their help center is robust and they have training courses to help.