Description de Freshservice
Grâce à Freshservice, gardez à jour l'inventaire de vos ressources informatiques et non informatiques, tels que les contrats, le matériel ou les logiciels, et suivez les données détaillées sur vos ressources tout au long de leur cycle de vie. L'outil offre une expérience utilisateur motivante en plus de solides fonctionnalités de gestion des cas d'assistance et des ressources telles que la découverte automatique de nouvelles ressources, une bonne gestion de la configuration et une analyse améliorée des impacts.
Qui utilise Freshservice ?
Freshservice compte parmi ses clients des fournisseurs de services d'infogérance (MSP), des organismes financiers, des établissements d'enseignement et plusieurs organismes gouvernementaux.
Où peut-on déployer Freshservice ?
À propos de l'éditeur
- Freshworks
- Situé à San Mateo, É.-U.
- Fondé en 2011
Assistance Freshservice
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Freshservice - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
Freshservice n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Freshservice est disponible à partir de 29,00 $US/mois.
Plans de tarification obtenez un essai gratuitÀ propos de l'éditeur
- Freshworks
- Situé à San Mateo, É.-U.
- Fondé en 2011
Assistance Freshservice
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Freshservice en vidéos et en images






Fonctionnalités - Freshservice
Avis sur Freshservice

Brad
Great Overall SASS for IT
Jackenson
Freshservice one to logiciel
Commentaires : Pour l'instant se correct, et j'espère que le service restera comme ça
Avantages :
J'apprécie la façon que freshservice aidé les entreprises et protéger les produits
Inconvénients :
Non pour l'instant je suis satisfait de freshservice

Erick
Probably the best tool for Help Desk Management
Commentaires : This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.
Avantages :
The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.
Inconvénients :
The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

Sarah
You can do a lot of great things with Freshservice
Commentaires : Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.
Avantages :
I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.
Inconvénients :
The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.
Chris
Freshservice Review
Commentaires : We've been using Freshservice since 2020. It is our primary IT helpdesk ticketing system. Setup was fairly painless, and their support team has been great. We have developed HR/IT onboarding requests, though we'd like to see some more customization there. Asset Management was originally purchased, but we have since dropped it completely. The knowledge base will only be as good as you make it through content updates and documentation efforts.
Avantages :
Very easy to use and manage for IT admins, and very easy for staff to pick up and use. Lots of additional modules you can add into your console depending on the level of subscription. Highly customizable, though some frustrating restrictions show up from time to time. Support is pretty solid and quick to respond. Lots of free and paid add ons for quality of life improvements available. Active Directory integration works well, as does leveraging our SSO/MFA via Azure.
Inconvénients :
Some of the modules are pretty half-baked. On paper they look awesome, but in real world use, they are frustrating or unusable (Asset Management was a module that we dropped after a year and moved to a different platform)
Alternatives envisagées : Jira et Zendesk Suite
Pourquoi passer à Freshservice : At the time, it came down to look and feel of the platform, as well as some of the additional modules for the cost. Zendesk vs Freshservice was basically a coinflip as we were new to both platforms.

Joas Andrito
Is Freshservice worth a try?
Commentaires : Well Freshservice is an okay choice to go along with but, personally, it just wasn't a good fit for me, but i would really recommend it, 'cause it has undoubtedly great features
Avantages :
one of the things I like about Freshservice is that whenever we're not at our desks, the mobile app's quicker reaction to email notifications and its reliable email connectivity are important to us. Another thing is the ticket management system which is for me great, plus an excellent customer assistance. and last but not least the user interface is also quite simple to use.
Inconvénients :
one of the the things i dislike about Freshservice as far as i can remember Freshservice is unable to integrate with other software, like JIRA, for instance.