KnowledgeOwl

Qui utilise KnowledgeOwl ?

L'éditeur offre ses services à toutes les entreprises qui ont besoin de partager des informations avec des clients, des employés et d'autres groupes en ligne. KnowledgeOwl est particulièrement adapté aux petites entreprises, start-up, organisations SaaS, gouvernements et organismes à but non lucratif.

Description de KnowledgeOwl

Épuré, simple et intuitif, KnowledgeOwl permet de créer et de gérer facilement des bases de connaissances pour vos clients et employés. Il s'agit d'un logiciel de base de connaissances pragmatique (sans distractions ni aucune configuration fastidieuse), conçu pour améliorer la rétention des connaissances et la satisfaction des clients. Et si vous en avez besoin, l'équipe de support de l'éditeur se tient à votre disposition pour vous aider à tirer le meilleur parti de votre abonnement à KnowledgeOwl.

Informations sur KnowledgeOwl

KnowledgeOwl

https://www.knowledgeowl.com/

Fondé en 2015

Ressources d'aide

  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation
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Présentation des tarifs de KnowledgeOwl

KnowledgeOwl n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de KnowledgeOwl est disponible à partir de 79,00 $US/mois.


À partir de

79,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

KnowledgeOwl - Fonctionnalités

  • Arbre de décision
  • Catalogage/catégorisation
  • Collaboration
  • Forums de discussion
  • Gestion de contenu
  • Gestion de la base de connaissances
  • Portail libre-service
  • Recherche en texte intégral

Outils de gestion des connaissances : afficher la liste complète

KnowledgeOwl - Logiciels similaires

Plus d'alternatives à KnowledgeOwl

Avis sur KnowledgeOwl

Afficher 5 avis sur 208

Note globale
4,7/5
Facilité d'utilisation
4,7/5
Service client
4,9/5
Fonctionnalités
4,8/5
Rapport qualité-prix
4,9/5
Kristen S.
Marketing Manager
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/11/2018

"Simple yet robust and OUTSTANDING Customer Service"

Commentaires: When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Avantages: - Robust
- Easy to use
- Customer Service (top notch!)

Inconvénients: None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Réponse de l'éditeur

envoyé par KnowledgeOwl le 27/11/2018

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

  • Source de l'avis 
  • Publié le 20/11/2018
Brian W.
Senior Technical Writer
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 01/04/2016

"KnowledgeOwl wins on customer responsiveness & functionality implementation"

Commentaires: As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers. It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise." Not that I'm bitter. That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine. When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that." I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

  • Source de l'avis 
  • Publié le 01/04/2016
Erika Y.
Knowledge Manager
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 29/03/2016

"Great customer service, wish there were more capabilities"

Commentaires: Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system. Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases. The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes. Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway. The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

  • Source de l'avis 
  • Publié le 29/03/2016
Dranilda F.
Manager, Knowledge Team
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/03/2019

"One of the best and most seamless solutions we've implemented"

Commentaires: We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

Avantages: Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

Inconvénients: I can't think of anything that stands out as a con.

Réponse de l'éditeur

envoyé par KnowledgeOwl le 03/04/2019

Yay! Thanks so much for the awesome review!

- Knowledge Goddess / Chief Executive Owl

  • Source de l'avis 
  • Publié le 29/03/2019
David A.
Competitive Intelligence Analyst
Machines, 5 001-10 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/11/2018

"The way SAS should be"

Commentaires: We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.

Avantages: Simple: Incredible feature set, affordable, and best of all...world class technical support

Inconvénients: Nothing to report. We are in the process of establishing our site and as of yet nothing in the onboarding process has been a problem.

  • Source de l'avis 
  • Publié le 07/11/2018