Description de Front
Front est le premier logiciel de messagerie qui permet aux équipes de collaborer avec plus de transparence et de responsabilité pour gérer des centaines d'e-mails destinés aux adresses comme "support@" et "sales@". Grâce à Front, vous pouvez assigner des e-mails à vos collègues, partager et discuter des e-mails en interne sans avoir à les transférer ou répondre à tous ou définir des rappels pour répondre aux messages plus tard. Les modèles, les séquences, la fusion et les raccourcis d'e-mail automatisent votre flux de travail pour vous faire gagner du temps. Essayer Front gratuitement.
Qui utilise Front ?
Convient à toutes les équipes qui mènent leurs activités en interne et en externe à l'aide de boîtes de messagerie.
Où peut-on déployer Front ?
Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
Front - Prix
- Oui, essai gratuit disponible
- Non, pas de version gratuite
Front n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Front est disponible à partir de 19,00 $US/année.Plans de tarification obtenez un essai gratuit
Front en vidéos et en images
Fonctionnalités - Front
- Accès et contrôle à distance
- Assistance à distance
- Authentification unique
- Chat et messagerie
- Chat vidéo
- Conférences vidéo
- Contrôles/Permissions d'accès
- Données en temps réel
- Définition des priorités
- Fichiers audio et vidéo bidirectionnels
- Fonction de glisser-déposer
- Gestion de la communication
- Gestion des affectations
- Gestion des calendriers
- Gestion des documents
- Gestion des e-mails
- Gestion des fichiers
- Gestion des flux de travail
- Gestion des réunions
- Gestion des tâches
- Importation et exportation de données
- Intégrations de tiers
- Messagerie instantanée
- Mises à jour en temps réel
- Modèles personnalisables
- Notes et commentaires
- Notifications en temps réel
- Outils de collaboration
- Programmation des tâches
- Rapports et statistiques
- Signature électronique
- Stockage de documents
- Stratégie de marque personnalisable
- Suivi de l'activité des employés
- Suivi de la progression
- Suivi de la progression des tâches
- Suivi des activités
- Suivi des fuseaux horaires
- Suivi du temps des projets
- Surveillance en temps réel
- Sécurité SSL
- Tableau de bord d'activités
- Transfert de fichiers
Alternatives à FrontPlus d'alternatives à Front
Best email software ever
Commentaires : We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.
Love Front- Would Recommend
Commentaires : Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.
I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)
Alternatives envisagées : Zendesk
Pourquoi choisir Front : HubSpot was AWFUL! I am so passionate about this. We had several situations with HubSpot where emails were sent to the wrong individuals with support tickets, the site crashed completely, and it was inconvenient that they did not have a mobile app. We got a Customer Success Representative at HubSpot assigned to us and they "follow-ed up" on the bugs and were never fixed. Eventually she ghosted us. Switching to front was the best thing that could've happened to us.
Logiciel antérieur : HubSpot CRM
Pourquoi passer à Front : As part of our product offering, we send emails from our client's email domain to appear as it is from them. With these integrations, Zendesk's product was unable to support the configuration but Front was able to.
Communications hub for sales and customer support
Commentaires : For us this is a central communication tool for the customer support and sales communications.
Great intuitive interface, convenience, high level of possible customisations and API integrations. Great possibilities in team sharing and communications
Some necessary features may be expensive, for us this was integration with HubSpot and CloudTalk, but overall reasonably prices.
One of the worst email applications I've ever used
The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.
My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.
Great for team collaboration
I love the team inboxes. Makes it really easy to move messages around without having to forward/reply. It's also great that you can comment on an email for other team members to see. We also often use the ability to reply to an email as someone else on the team.
Didn't find it was a great fit for our customer support team yet. Seemed like it was going to take too many integrations to match what we're already using.