Front

Facilite la communication

Avantages :

Front permet aux équipes d’interagir de façon simple, rapide et efficace.

Inconvénients :

L’intégration avec Aircall n’est pas la plus optimale

Best email software ever

Commentaires : We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Avantages :

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Inconvénients :

When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Great Experience with Front

Commentaires : I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

Avantages :

The interface and how is easy to teammates collaborate and organize conversations with customers.

Inconvénients :

Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"

Alternatives envisagées : Octadesk, Freshdesk, MessageBird, Movidesk, Intercom et Zendesk Suite

Pourquoi choisir Front : We didn't like Zendesk layout and support

Logiciel antérieur : Zendesk Suite

Pourquoi passer à Front : Layout, features, support, sales proccess, pricing.

Great Software!

Commentaires : Using front has helped us massively to provide even better customer service. Being able to locate and assign emails to team members speeds up the process, and gives us a professional look.

Avantages :

The whole package front offer is fantastic. It's easy to use and set up. The rules allow us to assign certain emails to team members, send auto replies and move emails to other inboxes. The templates are great, this saves us time in writing the same type of emails.

Inconvénients :

The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar.

Great Idea in Theory, Terrible Execution

Avantages :

It's nice for when you are retroactively researching communication with a client because it can pull it all together.

Inconvénients :

It's a disorganized jumble of communication. It's hard to organize and keep track of everything as you're responding to it. Several members of our team find it really overwhelming and unpleasant from a UX perspective.