Front

Facilite la communication

Avantages :

Front permet aux équipes d’interagir de façon simple, rapide et efficace.

Inconvénients :

L’intégration avec Aircall n’est pas la plus optimale

''Great communication hub tool ever''

Commentaires : I recommend it to all. Good for businesses.

Avantages :

Easy and fast for use daily. Everything is smooth and seamless yet efficient. I can assign with my team in the same inbox too. Power to prioritize massages with conversation. I can multiple things with this. Everything is well organised and easy to use. Easy to learn and easy to use.

Inconvénients :

I like this. 1 thin calendar is not good but can be handled. SOmetimes team takes time to use the new interface. But with that so so many good features in this too. Like multiple things can be done with. Very helpful and easy to use.

Great Software, Terrible Billing and Support Policies

Avantages :

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Inconvénients :

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Front is amazing tool to manage your email

Commentaires : It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity

Avantages :

Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email

Inconvénients :

The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good

Good tool - but SaaS typical pricing issues

Commentaires : Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars.

Avantages :

It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations. It helps working and collaborating as a team on messages, requests and tasks very efficiently.

Inconvénients :

As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on something rather trying to be a solution for "everything". The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier. For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the highest tier (99$/user/month). Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end.