Description de Vivantio
Vivantio Pro est le logiciel d'assistance le plus flexible, le plus fiable et le plus reconnu du marché. L'automatisation et l'organisation intégrées du produit permettent de gagner du temps et de l'argent et de soulager votre équipe de support pour qu'elle se concentre sur des tâches stratégiques comme la planification et la gestion de l'entreprise. Tirez parti des principaux processus ITIL comme la gestion des incidents, des problèmes, des changements et des services et des fonctionnalités avancées telles que la gestion des ressources, la synchronisation AD/LDAP, l'authentification unique, la base de connaissances, le libre-service et les SLA pour créer votre environnement de services idéal.
Qui utilise Vivantio ?
Vivantio Pro rationalise le flux de travail des services et réduit les coûts informatiques globaux des organisations dans plusieurs secteurs d'activité, y compris la fonction publique, les soins de santé, la fabrication, les services financiers et le commerce de détail.
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Avis sur Vivantio
INTUITIVE TICKET MANAGEMENT SYSTEM
Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.
Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,
Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily
Alternatives envisagées :
Excellent product and customer service
The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
Excellent Product Support but lacking finer details
Commentaires : Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.
User Support, Workflow module
GUI, speed of page loads, lack of updates to key functionality
I like the customization options you have that other products don’t and won’t offer
It takes a bit to get logged in and to navigate but not too many cons
Best Part of Vivantio has been the Approval Process
Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.
The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.