17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Description de Ovatu
Un outil de planification compatible avec les smartphones pour les petites entreprises qui fonctionnent uniquement sur rendez-vous. La solution inclut les prises de rendez-vous en ligne et la synchronisation des appareils.
Qui utilise Ovatu ?
Des petits salons jusqu'aux grandes chaînes. L'éditeur propose des forfaits adaptés à un seul gérant ou à un nombre illimité d'employés.
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Avis sur Ovatu
Brilliant system worth every penny
Commentaires : Loved the app and how easy the whole thing was to use, only cancelled as no longer running the business.
Avantages :
Ease of use and knowing that everything was backed up
Inconvénients :
Nothing it’s all good and I kept it running for longer than required just in case I changed my mind.
Alternatives envisagées précédemment :
Everything you could ever need and more!
Commentaires : It has changed my life,I really rely on it! Customer service is always fab and so speedy!
Avantages :
I have recommended this to every single person I know in the industry. I have helped to set it up for 14 other beauticians just because I am such an advocate for the app! Not to be dramatic but it really is life-changing! The online booking makes it so much easier for both clients and myself; no going back and forth with messages. The reminders and online payments help to massively reduce no-shows, and the online card capture means that even when someone does no-show I can charge their card! I love that I can have all of my policies written in black and white and the client has to tick to agree. The forms are also a lifesaver; I have set the app to automatically email clients a form so that I have all info and it is stored securely. The reports are amazing as I can see exactly how much I'm earning, whether it was paid card or cash, I can see my most popular treatments and how much I earn from them. I could go on and on all day, I don't think there's anything that the app doesn't do.
Inconvénients :
The only minor things are that you cant do service add ons, eg if someone books their nails it would be helpful to have an option to add on nail art without ut being a whole separate treatment. Also the mobile app rota isnt very aesthetically pleasing in my opinion.
Make it make sense
Commentaires : Frustrating!
Avantages :
Every feature you have screws up something else when it's implemented; if it doesn't work all together, it's USELESS! It makes no sense that adding resources , having multiple locations, adding an employee, or disabling a location disables the calendar from showing availability from the schedule, yet ALL of these things has screwed up my booking several times. It takes way too long to do ANYTHING on here, and after al the time spent, you have to go back and undo everything because it messed up something else. When creating a voucher simply clicking on all services or undoing the check on all services should be optional, but it is NOT, and that is ridiculous. Don't even get me started on your "support" staff, they are RUDE and disrespectful; not ONE time in the MANY times I've had to reach out, has anyone ever accepted responsibility for the way this software works (or should I say does NOT work), they instead blame me for not doing something right like I work for this damn company and know the intricacies of your system. NOTHING is as simple as the instructions. I have NEVER had to contact service on a software system, and I can't even count how many times I have to contact Ovatu support, and I hate it. You have what seems to be awesome features, but if they don't work what's the point?
Inconvénients :
It's unstable, inconsistent, and not user friendly...and support staff is terrible.
Alternatives envisagées précédemment :
Wish I'd found Ovatu Sooner
Commentaires :
Excellent!
Cant fault it one bit, id highly recommend to anyone needing or looking in to an online booking system.
Having looked into a few, Ovatu has came out on top and ticked all my boxes for business.
Avantages :
The simplicity of the set-up, online booking and ease of access for my clientele is fab!! Customer Service is second to none. Team are friendly and very patient especially when someone like myself calls in - tech shy and unsure. HELP GUIDE - WOW! now this is a great addition to the Ovatu Manager and set up, its easy to understand and the step by step instructions make it less of a task to take on yourself. The Help Guide will be useful throughout my time with Ovatu. My clients are now taking control of their own booking rather than me doing everything for them. Ovatu has given me time back with my family that I wasnt getting befere alongside time that was unpaid too. I just wish I done this sooner!!
Inconvénients :
I wouldnt say improve to be honest, i'd maybe say consider including: *Stock / Product spenditure : this way my invoice costs are recorded to tell me if im running at a loss or profit.
Fantastic Product Fantastic Service
Commentaires : Love it!
Avantages :
I love the fact that no sooner do I think I wish I could ..... that I get an update saying the exact thing I was thinking about is now available! Ovatu is very client aware, it is looking for the solution just as you have identified the issue - and on the rate times I need help other than online ( generally me being dim) the customer service is the absolute best. Really glad I moved from Schedul to Ovatu best decision.
Inconvénients :
I am yet to find something I don’t like.
