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Description de SkyTouch Hotel OS

La plateforme d'exploitation hôtelière SkyTouch Hotel 100 % basée sur le cloud est destinée aux hôteliers tournés vers l'avenir qui souhaitent avoir le contrôle sur leurs propriétés. SkyTouch travaille en partenariat avec ses clients et leur fournit des solutions faciles à utiliser afin qu'elles puissent développer efficacement leur activité. Ce système de gestion de propriétés hôtelières (PMS) est conçu par Hoteliers, ce qui fait qu'il maîtrise le secteur d'activité et anticipe vos besoins à l'avance. En savoir plus sur www.skytouchtechnology.com.

Qui utilise SkyTouch Hotel OS ?

La plateforme d'exploitation hôtelière SkyTouch convient à pratiquement toutes les tailles et tous les types d'hôtels qui ont besoin d'une solution de gestion hôtelière fiable, intuitive, simple et économique pour leurs établissements.

SkyTouch Hotel OS Logiciel - 1
SkyTouch Hotel OS Logiciel - 2
SkyTouch Hotel OS Logiciel - 3
SkyTouch Hotel OS Logiciel - 4
SkyTouch Hotel OS Logiciel - 5

SkyTouch Hotel OS ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

SkyTouch Hotel OS

SkyTouch Hotel OS

4,3 (98)
5,00 $US
mois
Version gratuite
Version d'essai gratuite
34
Intégrations introuvables
4,3 (98)
4,2 (98)
4,4 (98)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
Prix introuvable
Version gratuite
Version d'essai gratuite
14
Intégrations introuvables
4,0 (10)
3,3 (10)
3,2 (10)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur SkyTouch Hotel OS

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,3
Service client
4,4
Fonctionnalités
3,9
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
50%
4
36%
3
8%
2
3%
1
3%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Operating System

5,0 il y a 4 ans

Commentaires : Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Avantages :

The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Inconvénients :

Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

Réponse de l'équipe de SkyTouch Technology

il y a 4 ans

Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest. Aaron Price Account Manager O 602-337-2812 M 602-300-1633

Dan
General Manager (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

A comprehensive PMS at a reasonable price

5,0 il y a 3 ans

Commentaires : SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic.

Avantages :

The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

Inconvénients :

The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice.

Réponse de l'équipe de SkyTouch Technology

il y a 3 ans

Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237

Asia
Owner (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

In short, the product was oversold and underdelivered

2,0 il y a 6 ans

Avantages :

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Inconvénients :

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Réponse de l'équipe de SkyTouch Technology

il y a 6 ans

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

Miguel
Manager (Porto Rico)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great System

5,0 il y a 5 ans

Commentaires : I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts.

Avantages :

It'seasy to used, help with overall setups and manage ans is easy to work with and manage.

Inconvénients :

It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better.

Réponse de l'équipe de SkyTouch Technology

il y a 5 ans

Hello Miguel, Thanks for your business and support of SkyTouch. I will reach out to you via email so we can schedule a call and go over some of the improvements we are making to the tape chart functionality.

Kim
Owner/GM/CFO, etc. (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

4,0 il y a 7 ans

Commentaires : Logical, easy to use, Tech Support is fabulous!

Avantages :

The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Inconvénients :

If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.