RingCentral Office

Qui utilise RingCentral Office ?

Entreprises de toutes tailles, de 2 à 1 000 employés.

Description de RingCentral Office

RingCentral Office intègre la téléphonie, les vidéos, les réunions et la messagerie au sein d'une solution fiable et simple d'utilisation. Conçu pour vous offrir un système de téléphonie cloud flexible, mobile et performant. Choisissez parmi plusieurs numéros de téléphone, puis installez les applications sur votre bureau, votre smartphone ou votre tablette. Bénéficiez de contenus web, audio et vidéo en qualité HD, ainsi que de fonctionnalités en un clic et de capacités de webinaire avec RingCentral Meetings. Favorisez la collaboration par le biais de messages d'équipe, SMS illimités, etc.

Informations sur RingCentral Office

RingCentral

http://www.ringcentral.com/

Fondé en 2003

Vidéo de RingCentral Office
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Présentation des tarifs de RingCentral Office

RingCentral Office est disponible en version gratuite et propose un essai gratuit. La version payante de RingCentral Office est disponible à partir de 19,99 $US/mois.


À partir de

19,99 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement et prise en charge de RingCentral Office

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Installation (Mac)
  • Cloud, SaaS, web
  • Installation (Windows)
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation en ligne en direct
  • Webinaires
  • Documentation

RingCentral Office - Fonctionnalités

  • Archivage
  • Enregistrement des appels distribués
  • Enregistrement découlant d'un événement
  • Enregistrement planifié
  • Enregistrement à la demande
  • Possibilité d'enregistrement et de lecture
  • Transfert de fichiers
  • Étiquetage des appels

Logiciels d'enregistrement des appels : afficher la liste complète

  • Communications unifiées
  • Contrôles/Permissions d'accès
  • Enregistrement des appels
  • Gestion des contacts
  • Liaisons SIP
  • Routage des appels
  • Serveur vocal interactif (SVI)
  • Transcription de message vocal
  • Transmission vocale en ligne

Logiciels de VoIP : afficher la liste complète

  • Accès mobile
  • Chat et messagerie
  • Collaboration entre plusieurs utilisateurs
  • Conférences audio et vidéo
  • Enregistrement des appels
  • Gestion des calendriers
  • Gestion des fax
  • Messagerie vocale
  • Partage des fichiers
  • Routage des appels

Logiciels de communications unifiées : afficher la liste complète

  • Automate d'appel
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion du télémarketing
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Reconnaissance SVI et vocale
  • Suivi des appels
  • VoIP

Logiciels de téléphonie : afficher la liste complète

  • Accès mobile
  • Centre d'appel virtuel
  • Conférences web
  • Enregistrement des appels
  • Journalisation des appels
  • Reconnaissance SVI et vocale
  • Routage des appels
  • Répertoire d'employés
  • Suivi des appels

Solutions de téléphonie professionnelle : afficher la liste complète

  • Conférences web
  • Enregistrement des appels
  • Extensions virtuelles
  • Groupes d'appel
  • Liaisons SIP
  • Reconnaissance SVI et vocale
  • Routage des appels

Systèmes PABX : afficher la liste complète

RingCentral Office - Alternatives

Plus d'alternatives à RingCentral Office

Avis sur RingCentral Office

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,2
Service client 4
Fonctionnalités 4,2
Rapport qualité-prix 4

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Écrivez votre avis !
Max P.
Manager, Professional Services & IT
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/05/2019

"Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees"

Commentaires: I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Avantages: RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Inconvénients: There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

  • Source de l'avis 
  • Publié le 07/05/2019
Cole R.
Operations Specialist
Biens de consommation, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/05/2020

"Convenient Calling Solution"

Commentaires: Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Avantages: RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Inconvénients: What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

  • Source de l'avis 
  • Publié le 12/05/2020
Brandon S.
Manager
Événementiel, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/12/2020

"RingCentral is perfect for our business!"

Commentaires: Overall RingCentral is fast, reliable, and offers tons of great features. I would recommend to anyone.

Avantages: RingCentral offers tons of options including various call handling capabilities, text, fax, video chat and mobile/desktop app. The call handling and mobile app have been the best features for us. We can call from our mobile with our work phone number and not have to give our our personal cell numbers. After hours, if a client has an emergency, the call handling directs the call to our apps.

Inconvénients: We don't have many complaints about the software/service. Cost would probably be one of our only complaints. It does get very expensive once you start adding lines. I guess you get what you pay for though.

  • Source de l'avis 
  • Publié le 01/12/2020
Daniel A.
Account Services Representative
Assurance, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 05/11/2018

"Not worth the hassle"

Avantages: The best part of using the RingCentral Office software is convenience. It's easy to set up a contact list for your team, use the calendar to schedule conference calls, and log the voice mails for your business records. Overall, it's a slick interface that puts most VoIP UIs to shame. Unfortunately that's where the conveniences end for this program.

Inconvénients: Every call I've ever made with RingCentral always has a five second delay where the person on the other end repeats the word "Hello?" several times before they can hear me. Within our office if I call comes through on the main line and pops up for everyone if you choose to ignore it, you still receive an annoying notification that you "missed" a call when in fact you didn't. Even more frustrating is the fact that the software hogs memory and processing power when you're on a call and brings your other apps to their knees. Not awesome if you're trying to help a client on the phone but can't access their file thanks to RingCentral freezing your desktop. Forwarding voicemails is also a mess and not handled through the desktop app, but through the RingCentral site which creates more steps in your workflow.
Overall, I cannot recommend this app for any business owner who needs a high functioning and efficient VoIP system in their work environment. Use MXIE instead.

  • Source de l'avis 
  • Publié le 05/11/2018
Utilisateur vérifié
Head of IT
Biens de consommation, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 15/10/2020

"Urgent Switch"

Commentaires: We were without a phone system and Ring Central was able to get us up and running quickly

Avantages: Our existing phone system failed and we were left with out phone service. We moved to the new system quickly and Ring Central was great about supporting our urgency. We are back up and running now and with much more functionality than our old on premise system and I no longer have to worry about the system updates or hardware.

Inconvénients: There isn't anything I dislike about the software. I guess the only thing I can say is because we use Team's we don't get to take advantage of the RingCentral conferencing and video capability.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 15/10/2020