RingCentral Office

RingCentral Office

par RingCentral

Qui utilise RingCentral Office ?

Entreprises de toutes tailles, de 2 à 1 000 employés.

Description de RingCentral Office

RingCentral Office intègre la téléphonie, les vidéos, les réunions et la messagerie au sein d'une solution fiable et simple d'utilisation. Conçu pour vous offrir un système de téléphonie cloud flexible, mobile et performant. Choisissez parmi plusieurs numéros de téléphone, puis installez les applications sur votre bureau, votre smartphone ou votre tablette. Bénéficiez de contenus web, audio et vidéo en qualité HD, ainsi que de fonctionnalités en un clic et de capacités de webinaire avec RingCentral Meetings. Favorisez la collaboration par le biais de messages d'équipe, SMS illimités, etc.

Informations sur RingCentral Office

RingCentral

http://www.ringcentral.com/

Fondé en 2003

Prix de RingCentral Office

RingCentral Office est disponible en version gratuite et propose un essai gratuit. La version payante de RingCentral Office est disponible à partir de 19,99 $US/mois.

À partir de

19,99 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

RingCentral Office - Fonctionnalités

Logiciels d'enregistrement des appels
Archivage
Enregistrement des appels distribués
Enregistrement découlant d'un événement
Enregistrement planifié
Enregistrement à la demande
Possibilité d'enregistrement et de lecture
Transfert de fichiers
Étiquetage des appels
Communications unifiées
Contrôles/Permissions d'accès
Enregistrement des appels
Gestion des contacts
Liaisons SIP
Routage des appels
Serveur vocal interactif (SVI)
Transcription de message vocal
Accès mobile
Chat et messagerie
Collaboration entre plusieurs utilisateurs
Conférences audio et vidéo
Enregistrement des appels
Gestion des calendriers
Gestion des fax
Messagerie vocale
Partage des fichiers
Routage des appels
Automate d'appel
Gestion des centres d'appel
Gestion des contacts
Gestion du télémarketing
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Reconnaissance SVI et vocale
Suivi des appels
VoIP
Accès mobile
Centre d'appel virtuel
Conférences web
Enregistrement des appels
Journalisation des appels
Reconnaissance SVI et vocale
Routage des appels
Répertoire d'employés
Suivi des appels
Conférences web
Enregistrement des appels
Extensions virtuelles
Groupes d'appel
Liaisons SIP
Reconnaissance SVI et vocale
Routage des appels

Avis sur RingCentral Office

Afficher 5 avis sur 771

Note globale
4,2/5
Facilité d'utilisation
4,2/5
Service client
4/5
Fonctionnalités
4,2/5
Rapport qualité-prix
4/5
Max P.
Manager, Professional Services & IT
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 07/05/2019

"Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees"

Commentaires: I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Avantages: RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Inconvénients: There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

  • Provenance de l'utilisateur 
  • Publié le 07/05/2019
Cole R.
Operations Specialist
Biens de consommation, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 12/05/2020

"Convenient Calling Solution"

Commentaires: Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Avantages: RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Inconvénients: What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

  • Provenance de l'utilisateur 
  • Publié le 12/05/2020
Harrison B.
Customer Success
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3,5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3,5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 29/08/2016

"Moderately easy-to-use Phone Software"

Avantages: We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Inconvénients: To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 29/08/2016
John M.
Planning & Investment Analyst
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 23/03/2020

"Great VOIP system for big organizations"

Commentaires: Overall, RingCentral has been a great improvement in the way we communicate with each other and with clients. The extension system is easy to use to communicate with those who are in the organization and the E-Fax feature despite its blips has been a much needed improvement.

Avantages: RingCentral has been a great improvement over our old VOIP system. Among the best features are the conferencing, vacation planners, call forwarding features among many more. Perhaps the best feature that has significantly improved the way we interact with people is the E-Fax feature.

Inconvénients: Although it is one of my favorite features, occasionally I have trouble with the E-Fax feature. Once in a while when someone sends me a fax the entire fax will not come through. Also, clients have had difficulty sending faxes to me in the past. I know for sure it is not on their end because we have a backup physical machine just in case and that has worked on the same days as those who had trouble. We so far have not been able to isolate the problem.

  • Provenance de l'utilisateur 
  • Publié le 23/03/2020
Chad C.
Sr. IT Associate
Recrutement, 501-1 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 24/09/2019

"Ring Central - New VoIP Solution"

Commentaires: We came from a very archaic platform, that did not give us any ability to report/integrate/etc. With Ring Central, we now have the insight and ease of use. Our users can now use either a softphone or hard-wired desk phone. Click to call has been a game-changer for all of our users.

Avantages: The ease of use with this platform far outperforms the competitors such as Vonage/8x8/etc. With over 500 employees we always look for platforms that are easy to use, concise, and simply. Ring Central check all of those boxes immediately. Another great feature is the integration with Salesforce. We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.

Inconvénients: We are only 6 months into our rollout and there is not much were are finding at fault. If we could change one thing it would be to allow us to provision licenses at a needed basis. We do still need to reach out to a sales rep to acquire additional licenses.

  • Provenance de l'utilisateur 
  • Publié le 24/09/2019