Xola Online Booking Software

Xola Online Booking Software

par Xola

Qui utilise Xola Online Booking Software ?

Un logiciel de marketing et de réservation pour les entreprises de tourisme et de loisirs.

Description de Xola Online Booking Software

Xola est la seule plateforme unifiée de réservation, de vente et de marketing conçue pour les entreprises touristiques et de loisirs. Gérez les réservations où que vous soyez en affichant les disponibilités en temps réel. Vendez sur les plus grands marchés du monde en quelques clics. Augmentez vos revenus en ligne grâce à de puissantes fonctionnalités de reciblage publicitaire pour réduire le nombre de réservations abandonnées et suivre l'avancement de vos campagnes marketing dans Google Analytics. Taux d'intérêt sur les paiements par carte de crédit : seulement 1,99 % + 30 centimes.

Informations sur Xola Online Booking Software

Xola

http://xola.com

Fondé en 2011

Prix de Xola Online Booking Software

Xola Online Booking Software est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de Xola Online Booking Software ci-dessous.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Xola Online Booking Software - Fonctionnalités

Logiciels de réservation
CRM
Gestion des promotions
Gestion des réservations de chambres
Gestion des taux
Notes de réservation
Réservation d'activités
Réservation de tiers
Réservations de groupe
Support client
CRM
Création d'itinéraires
Création de packages
Gestion de décharge de responsabilité
Gestion de site web
Gestion des devis
Gestion des fournisseurs
Gestion des prix
Gestion des promotions
Gestion des ressources
Gestion des réservations
Intégration GDS et OTA
Réservation d'activités
Réservation de plusieurs jours
Système central de réservation
Traitement des paiements

Avis sur Xola Online Booking Software

Afficher 5 avis sur 535

Note globale
4.7/5
Facilité d'utilisation
4.6/5
Service client
4.8/5
Fonctionnalités
4.4/5
Rapport qualité-prix
4.6/5
Jose S.
President
Services et installations de loisirs, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 11/01/2019

"Smooth operator, but there's definitely room for improvement and new features"

Commentaires: Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.

Avantages: Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application. Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

Inconvénients: There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Réponse de l'éditeur

envoyé par Xola le 20/01/2019

Thank you so much for your feedback! We are always happy to see our customers enjoying our software, and be willing to give this kind of feedback as well. It is customers like you that help us grow and become better for our customers. We value your words and want to know how you feel about Xola. I want to reach out and get more information on the gaps you see with the software and what we can do to fix them. Again we really appreciate the time you took to give us this feedback and I look forward to connecting with you soon. - Jessica

  • Provenance de l'utilisateur 
  • Publié le 11/01/2019
Paul W.
Owner
Divertissement, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 17/03/2020

"Absolutely the most feature packed booking software with amazing customer service!"

Commentaires: I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.

Avantages: XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else.

Inconvénients: I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers.

Réponse de l'éditeur

envoyé par Xola le 24/03/2020

Paul-

Thank you so much for the glowing review. We're glad the upgrade to Flex has been fruitful and that you are continually satisfied with our product and service.
Best,
Sophie

  • Provenance de l'utilisateur 
  • Publié le 17/03/2020
Justin H.
Administrative Director
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/03/2020

"Solid Software for Activities Reservations"

Commentaires: From day 1, they were very pro-active at thinking "outside of the box" on our account, from setup to go live. That was in 2016, and they have continued to deliver top notch support since then. They have also proven their commitment to continual improvement of the software over the years with lots of feature enhancements and new tools.

Avantages: Xola has put a lot of thought into making the transaction process quick and simple. Therefore, it has a very high "ease of use" rating for both our staff and our customers. Nevertheless, it is feature-rich and carries a lot of power "under the hood", giving the admin team a number of different ways to setup listings and sales flows. The tech support is also OUTSTANDING.

Inconvénients: The reporting is sufficient but not robust. They have some custom reporting options, and you can export to excel, but sometimes that can be problematic, especially if you have a lot of listings or demographics. Very cumbersome to do any type of "deep dive" into large data sets.

Réponse de l'éditeur

envoyé par Xola le 30/03/2020

Hi Justin,

Thank you so much for leaving such a positive and thoughtful review. While we have made many recent improvements to our reporting we are grateful for your feedback and are always looking to improve our product!

Thanks,
Sophie

  • Provenance de l'utilisateur 
  • Publié le 27/03/2020
Caitlin M.
Operations Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    2/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 03/05/2018

"Excellent interface and usability but rigid in its features and customization"

Commentaires: Easy to train staff, nice mobile features.

Avantages: Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Inconvénients: - Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Réponse de l'éditeur

envoyé par Xola le 03/10/2018

Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

  • Provenance de l'utilisateur 
  • Publié le 03/05/2018
Jake B.
Director of Operations
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 11/12/2019

"Xola Review from 2+ years user"

Commentaires: Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.

Avantages: Out of the three booking software platforms we currently use, Xola is my favorite. There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.

Inconvénients: The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well. If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.

Réponse de l'éditeur

envoyé par Xola le 16/12/2019

Jake -

Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers.
I will be sure to have someone call to talk through how we can continue working together.
Best,
Sophie

  • Provenance de l'utilisateur 
  • Publié le 11/12/2019