Xola Online Booking Software

Xola Online Booking Software

par Xola

Pour qui ?

Un logiciel de marketing et de réservation pour les entreprises de tourisme et de loisirs.

Notes moyennes

530 avis
  • Note globale 4.7/5
  • Facilité d'utilisation 4.6/5
  • Service client 4.8/5
  • Fonctionnalités 4.4/5
  • Rapport qualité-prix 4.6/5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Xola
  • http://xola.com
  • Fondé en 2011

En savoir plus sur Xola Online Booking Software

Xola est la seule plateforme unifiée de réservation, de vente et de marketing conçue pour les entreprises touristiques et de loisirs. Gérez les réservations où que vous soyez en affichant les disponibilités en temps réel. Vendez sur les plus grands marchés du monde en quelques clics. Augmentez vos revenus en ligne grâce à de puissantes fonctionnalités de reciblage publicitaire pour réduire le nombre de réservations abandonnées et suivre l'avancement de vos campagnes marketing dans Google Analytics. Taux d'intérêt sur les paiements par carte de crédit : seulement 1,99 % + 30 centimes.

Xola Online Booking Software - Fonctionnalités

  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client
  • CRM
  • Création d'itinéraires
  • Gestion de site web
  • Gestion des devis
  • Gestion des fournisseurs
  • Gestion des prix
  • Gestion des promotions
  • Gestion des ressources
  • Gestion des réservations
  • Intégration GDS et OTA
  • Package Creation
  • Réservation d'activités
  • Système central de réservation
  • Traitement des paiements
  • Waiver Management

Avis les plus utiles sur Xola Online Booking Software

xola

Publié le 03/10/2019
Chavonda G.
Real Estate Broker
Divertissement, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software.

Avantages: I love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms

Inconvénients: nothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it.

Réponse de l'éditeur

envoyé par Xola le 04/12/2019

Hi Chavonda,

Thanks for taking the time to leave us a review. I'm glad you find Xola to meet your needs in an Escape Room Booking Software. We're glad to partner with businesses like yours!

Cheers,
Sophie

Xola Review from 2+ years user

Publié le 11/12/2019
Jake B.
Director of Operations
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.

Avantages: Out of the three booking software platforms we currently use, Xola is my favorite. There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.

Inconvénients: The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well. If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.

Réponse de l'éditeur

envoyé par Xola le 16/12/2019

Jake -

Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers.
I will be sure to have someone call to talk through how we can continue working together.
Best,
Sophie

Potential for more harm than good for your business

Publié le 20/12/2019
Jeff C.
Director
Divertissement, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
1/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Xola is not a reliable platform that I would recommend for any savvy business owner. A reliable platform does not suddenly increase it's pricing 10 or 20 fold arbitrarily. If you are evaluating Xola, take a close look at their pricing. I hope that they have changed up their pricing plans by the time you are reading this, because they are tops in terms of feature set, look and feel and customer support.

Avantages: Xola has the BEST feature set, an amazing look and feel that your customers will love and they have a solid support team - the friendliest and most helpful ever.

Inconvénients: In March 2020 they are rolling out a new mandatory pricing plan where they will take a large percentage of all bookings rather than a monthly fee. For us it means going from $200/month to $2K-$4K+/month depending on our sales and marketing.

Réponse de l'éditeur

envoyé par Xola le 08/01/2020

Hi Jeff,

Thanks so much for taking the time to let us know how much you love our features. We did announce a pricing model change aimed to make our platform more accessible to business of all sizes. Everyone can now get all features at no cost. And moving to a transactional model ensures that after not raising our prices for the past several years we won't have to in the future either. It also aligns goals so that we succeed when you succeed! We hope you'll consider the benefits of Xola with this new plan as we'd love to keep you as a customer.

Best,
Sophie

Come for the booking software, stay for the customer service.

Publié le 07/12/2019
Jennifer P.
Owner
Divertissement, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Positive experience, nice team, good software.

Avantages: Xola has a ton of features that make it easy to keep everything a customer purchases all in one place. The gift card sales easily integrate with the reservation system so customers can redeem them themselves online, gift offers help us sell more of them, the CRM allows us to easily export customer info and send them targeted emails and global settings allow us to automatically send emails to customers asking for reviews or send a discount code for them to come back in. All around a great software, but many softwares have similar features. What sets Xola apart from other companies we've dealt with it their customer service. Someone is always available to answer questions in the online chat or you can easily schedule a call with a support person if you have more in-depth questions. I also appreciate that we receive emails when certain features might be down. We've used software companies in the past that don't let us know of potential issues until we are the ones reporting them! Xola pre-empts this and answers our questions before we run across any issues.

Inconvénients: Because this software is very flexible and there are so many options, some of the back office features can be tricky to use. For example, when you need to process a refund for a customer, you have three options to select from (reduce booking value and refund, refund only etc.). They do a good job of labeling things with descriptions, but it can still take some getting used to and training. Also, the page that Xola takes customers to when they click Book Now on our website is all Xola-branded. It would be awesome to allow customization to this page to include our logo so that customers trust they are still on the correct website. Finally, I'm not a fan of 6% fee they are charging every customer now. This is a recent transition from a paid monthly subscription from us to an additional fee paid by our customers. After some research, it seems like this is the industry standard now, but we hate that we have to charge our customers an additional fee to make a reservation with us online. We want to encourage our customers to make reservations online so our in-store staff isn't bogged down with taking reservations over the phone. Additionally, Xola is making quite a bit more money off of us and our customers by tacking on that percentage compared to the monthly fee we used to pay. This is one of the only cons to the software.

Réponse de l'éditeur

envoyé par Xola le 09/12/2019

Hi Jennifer,

Thanks so much for taking the time to leave this review. Really appreciate your thoughtfulness and sharing about your experience!
I'll be having someone reach out to see if we can solve the issue around the buttons re-directing but it may be a limitation with your CMS.

Thanks,
Sophie

Excellent interface and usability but rigid in its features and customization

Publié le 03/05/2018
Caitlin M.
Operations Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
5/5
Facilité d'utilisation
2/5
Fonctionnalités
3/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Easy to train staff, nice mobile features.

Avantages: Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Inconvénients: - Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Réponse de l'éditeur

envoyé par Xola le 03/10/2018

Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

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