Pike13

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Avantages :

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Inconvénients :

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question.

Outstanding Software!

Commentaires : Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Avantages :

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Inconvénients :

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Very disappointed and frustrated

Commentaires : My experience in the last year has been so horrible. Pike 13 is the worst vendor I’ve ever worked with.

Avantages :

They used to have customer service. And I could speak with a live person. Now I can’t. I’ve requested to speak with someone over 2 months ago and no one has called me. They only send emails and ask me why I want to talk to a representative. I want to talk to them I want to them to hear what I have to say about there product and customer service.

Inconvénients :

I switched from Mind Body to have better customer service and experience. The last 2.5 years with Pike customer support has gone way down hill. I’m very disappointed. I asked for a call from a representative and no one will call. I only get emails. I want to talk to a real person.

Great "real time" scheduling

Commentaires : Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update!

Avantages :

This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that.

Inconvénients :

I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling.

Used Pike13 (formerly FrontDesk) for years

Commentaires : Overall I was pretty happy the experience, eventually we decided to part ways though.

Avantages :

Very stable platform, app made it easy to access / manage remotely.

Inconvénients :

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'