Pour qui ?
Propriétaires de locations de vacances, opérateurs et gestionnaires immobiliers possédant jusqu'à 1 000 biens dans le monde entier.
Notes moyennes253 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 4.5 / 5
- Fonctionnalités 4 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
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- Version gratuite Oui
- Version d'essai gratuite Oui, obtenez un essai gratuit
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Service de support permanent (réponse directe)
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 2012
En savoir plus sur Lodgify
Utilisez Lodgify pour créer facilement un site web de location de vacances attractif et accepter des réservations en ligne sans commissions. Gérez toutes vos réservations de manière centralisée et synchronisez les données de votre bien avec les canaux de réservation externes. Votre entreprise. Votre marque. Vos règles.
Lodgify - Fonctionnalités
- Analytique des canaux
- Gestion des avantages
- Gestion des campagnes
- Gestion des commandes
- Gestion des leads
- Gestion des opportunités
- Gestion des partenaires
- Gestion des produits
- Gestion des revendeurs
- Gestion des stocks
- Automatisation du marketing
- Carte de fidélité
- Comptabilité intégrée
- Gestion de la maintenance
- Gestion des employés
- Intégration GDS et OTA
- Location saisonnière
- Point de vente (PDV)
- Prise en charge de plusieurs établissements
- Propriété unique
- Réservation en ligne
- Séjour prolongé
- Gestion de l'impôt
- Gestion de site web
- Gestion des locataires
- Gestion des places vacantes
- Paiements en ligne
- Portail des locataires
- Vérification de crédit
- Avis et notes des clients
- Base de données de biens
- Gestion des contacts
- Gestion des fournisseurs
- Gestion des frais et des commissions
- Gestion des leads
- Gestion des ordres de travail
- Gestion des réservations
- Gestion des tâches ménagères
- Relevés de propriétaires
- Traitement des paiements
Avis les plus utiles sur Lodgify
Publié le 26/08/2019
From Luke warm to ENTHUSIASTIC fan!
Commentaires: I'm very happy with their software.
Avantages: My experience with lodgify started off very rocky. I wasn't initially happy with the features, experienced many crashes of the site in the first year that were very frustrating, and there were a few features that were broken entirely. Initially, I had the impression that they didn't have any intention of improving their software. I was wrong. I've now been using lodgify for a year and a half and almost everything I have had an issue with has been improved or fixed. The broken functions that were once a major source of frustration (like coupon codes not working on mobile) have been addressed and are now working. Customer service is excellent and responds quickly. We are a long established company with a well recognized brand that takes 100% of our reservations through lodgify (we do not use any third party booking websites like airbnb, vrbo, booking.com, Expedia etc....we only take bookings through our website) which is why the platforms functionality is even more important to us. We have over a dozen properties and do around half a million in revenue a year and aside from a few hiccups, the platform works smoothly and is very user friendly.
Inconvénients: I still wish that there was an email opt in pop up on our book now page. We have to link back to our old website in order to collect email subscribers (which is where a huge chunk of our advertising is done). I feel like we could double our email subscribers if we could also have a pop up on lodgify. However, I have not brought this to their attention yet, so maybe they'll take action once I do. I also wish I could easily re order our listings on the book now page- right now there is a way to do it with a widget but I was warned by a lodgify agent that it could possibly not work and we could lose all of our reservation data.....so I haven't given that a go. Your listings will show up in the order you added them to the website and then you can never change them
Publié le 27/06/2019
Great app which has helped save time, streamline processes and heaps more...but...
Commentaires: Overall our experience has been very good. The support staff are very positive and know their stuff, so when the support is good, it is good. I have though had some challenging times trying to explain problems and in turn get the issue resolved. Lodgify shows a lot of promise and i look forward to seeing new innovations and improvements. Overall I still believe the user has to be quite computer literate and confident to have a go and set everything up.
Avantages: Website templates offer a good range of choice, good functionality overall, payment setup is easy.
Having said the pros above, I am not sure it is particularly better than other vacation rental software out there. I did a bit of research and chose Lodgify which has so far been good. I am still hopeful for other functionality to come in including:
Main big issue for us is the Channel Manager is not comprehensive enough. I have been waiting on HomeAway for over a year but no word on this one as yet. I have my fingers crossed as it is probably second biggest player in our market.
There has been some consistent problems with connection to booking.com which hasn't been explained to me why and i probably dont need to know the exact reason, but i just want it to go smoother than it has of late.
Delay in getting answers from support team due to time difference has been a problem.
Cleaner management would be a great asset and I keep hoping this will come along as offered by other software.
Reporting is quite limited. reports to owners would be handy as some other software has.The interface with Zapier to extract data is pretty basic.
Owner setup for each property is a bit restrictive. I would like more flexibility as to what owners can or cannot do/see.
Pretty annoying that new subscribers get discount incentives to join up but loyal current subscribers dont. Look after your current subscribers the same.
Publié le 02/05/2018
My experience with Lodgify has been positive overall. I get a lot of Bussiness choices from the site
Avantages: The software has choices such as having a calendar that tells consumers if the dates are available they are interested in. This allows them to make their plans and arrange their trip around the availability of our vacation spot. It had templates to use to initially set the site up. It also has prices for extras you may supply at an extra fee like our boat or kayak service. There is a photo gallery that allows you to get the true picture of a thousand words before your perspective clients. You can add discounts and local attractions to let future guests know they will have a full vacation experience including all the bells and whistles. You can also add in discounts that can be automatically figured into their quote. Unlike other sites, it allows you to give your phone number so coustomers can deal directly with you. You have the opportunity to have coustomers book directly or contact you at an email address. This is also something that other sites do not allow until payment and fees have been collected by their company.
Inconvénients: The main problem I have is that I am located in Texas. The company is there to walk me through any issues I have but there is a time change difference. This is better now with representation texting messages on the bottom of the screen in real time.
Réponse de l'éditeur
envoyé par Lodgify le 03/05/2018
Dear Kimberly, thanks so much for giving us five stars across the board!
It's great to hear you get a lot of business and direct bookings from your website, and that you're pleased with the features and functions our software offers.
We are currently working on expanding our customer support hours to serve even more clients in the US every day.
Best wishes, the Lodgify Team
Publié le 08/01/2018
Lodgify was easy to integrate in our daily business processes and basically runs our business.
After 4 years of research we finally found Lodgify. (If not we would probably hired a Indian hacker team to create it)
It provides nearly everything we need to run our apartment house in the digital world.
After some time in customizing it to our needs, it works fine for our apartment house.
Since we have swiched from Seekda/Kognitiv we have increased our sale with more than 300% through using the booking engine of Lodgify. An answer to that could be the user friendly and responsive 3 step process. But we dont use the website function of Lodgify (see Cons) It works perfectly with booking.com and runs without any problem so far . (not any single issue since 1 year) Lodgify extended our demo for free to get to know each detail of its software by heart before going live with our 6 Apartments on 4 channels. (booking, airbnb, homeaway, website) If you know your business processes, prices, cancellation policy and you have your pictures and descriptions ready, you can set up Lodgify as your PMS and channel manager within a day. (after you know the software) The credit card payment process via Stripe or Paypal are expensive but are working without any issue.
There is only a limited number of global OTAs provided in the channelmanager of Lodgify. Of course booking.com (Priceline) as the biggest player is on board, but we are missing Expedia second player on the market.
Support is good but sometimes doesnt get your point what you are requesting. (maybe language issues)
We requested a new channel which is probably the most important one in Austria (Feratel) and customer support and Feratel support told us in July that there are testing and providing the channel until the end of summer. Now it is 2018 and new people at Lodgify support tell us, that they never worked on a channel manager with Feratel! Very confusing and hard to argue all the time.
It would be great to have some kind of WYSIWYG Editor to customize the Email communication with customers, since this is very hard to understand if your are not into HTML/PHP and working with variables.
Bookings via Airbnb need sometimes more than 5 hours prior that they are blocked in the calendar. If someone else would book in the same period of time, you really have a problem. (never happend to us, but if?)
We dont use the website cause there are some big SEO issues with image-titles etc. where the customer support did not understand the problem.
So we prefer to have our own website and use the Lodgify booking engine just for the booking process itself. After saying all that little issues, where we hope Lodgify will optimize within the next years, we are very happy.
Réponse de l'éditeur
envoyé par Lodgify le 03/05/2018
Dear Dominik, thank you for your feedback about Lodgify. We're so happy our booking engine and channel manager are working well and very smoothly for your business of six rental apartments.
Your suggestions have been fed back to the wider team to bear in mind for future improvements to our software.
Thank you for your continued support of Lodgify. We're proud to be a part of your business' growth! All the best, the Lodgify Team
Publié le 04/01/2018
A game changer for vacation rentals
Avantages: Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.
Inconvénients: Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.
Réponse de l'éditeur
envoyé par Lodgify le 05/01/2018
Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running.
It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year!
We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018!
Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent.
Have a great booking-filled year! The Lodgify Team