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Description de RepeatRewards

RepeatRewards propose un logiciel de fidélisation client efficace, abordable et bien plus encore ! Tirez parti de tous les outils nécessaires pour créer et gérer une base de données client et récompenser les clients afin qu'ils dépensent plus. Vous allez adorer les campagnes marketing personnalisées et éprouvées de l'éditeur, disponibles via publipostage, e-mail et applications mobiles. De plus, vous pouvez ajouter d'autres services qui fonctionnent avec le logiciel de fidélisation client de RepeatRewards, comme le parrainage et les sondages. Compatible avec de nombreux points de vente.

Qui utilise RepeatRewards ?

RepeatRewards est adapté aux entreprises indépendantes, aux entreprises qui possèdent plusieurs succursales et aux franchises. L'éditeur offre ses services aux restaurants, pharmacies, fournisseurs d'équipement, commerces de détail et autres fournisseurs de services personnels (salons, etc.).

RepeatRewards Logiciel - 1
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RepeatRewards Logiciel - 5

RepeatRewards ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

RepeatRewards

RepeatRewards

4,5 (174)
69,00 $US
mois
Version gratuite
Version d'essai gratuite
20
Intégrations introuvables
4,3 (174)
4,4 (174)
4,6 (174)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
59,00 $US
mois
Version gratuite
Version d'essai gratuite
120
14
4,6 (167)
4,6 (167)
4,9 (167)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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SumUp
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Avis sur RepeatRewards

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,3
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
55%
4
38%
3
7%
2
1%
Cedric Toussaint
Cedric Toussaint
Community Manager (Bénin)
Utilisateur LinkedIn vérifié
Design, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Très bon logiciel

4,0 l’année dernière

Avantages :

Ce logiciel est parfait pour fideliser le consommateur

Inconvénients :

Je ne lui trouve aucun inconvénient je le recommande aux commerçants

Thomas
Thomas
Graphic Designer (R.-U.)
Utilisateur LinkedIn vérifié
Internet, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good marketing solution for small business

5,0 il y a 7 ans

Avantages :

I like the ease in which a marketing strategy can go from concept to implementation in just a few simple steps, we use it mainly for API and POS.

Inconvénients :

I don't like the free email account provided but it's not a problem as we simply don't use it that much.

Réponse de l'équipe de Pro/Phase Marketing

il y a 7 ans

Thanks for the review! We will reach out shortly to find out more about your experience with the email component of the program as we are always making updates to our service and would love to hear any suggestions you have on that. We appreciate your business. -RepeatRewards

Lisa
Director (Afrique du Sud)
E-learning, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent customer loyalty software

5,0 il y a 2 ans

Commentaires : Amazing.

Avantages :

The gift cards were so personalized and made our customers feel special.

Inconvénients :

Sometimes a little tricky to set up on a dashboard in one single sitting.

Janell
owner/operations manager (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

doesn't integrate well with my POS software (Paladin)

3,0 il y a 4 ans

Commentaires : Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness.

Avantages :

Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly.

Inconvénients :

It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

We LOVE using RepeatRewards!

5,0 il y a 6 ans

Commentaires : We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

Avantages :

RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

Inconvénients :

It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

Jim
Jim
Pharmacist (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

So far so good with the repeat rewards. It's pretty easy to use and the support team has been great.

4,0 il y a 8 ans

Avantages :

The ease of use. Adding patients and their information is very easy, and it connects to our POS instantaneously.

Inconvénients :

Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thank you for taking the time to submit a review! If at any time you would like to do some training on how to navigate the data for your program, our team would be happy to help! Just give us a call! -RepeatRewards

Andrew
Andrew
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Great service

4,0 il y a 8 ans

Commentaires : I was going to drop the service until I talked to a representative that walked me through how to better utilize the service. Now we love it.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! We really appreciate you taking the time to submit one and we're glad to hear that you are now seeing the results with the program that you were hoping for. If we can help with anything more- just ask! -RepeatRewards

Kevin
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Works Flawlessly but Not Great Results

4,0 il y a 6 ans

Commentaires : My Experience was good. It was easy to use, easy to set up, and ran flawlessly in the background once setup.

Avantages :

The software was extremely easy to set up and use. It is a great concept.

Inconvénients :

The software was actually quite good but we didn't get great results from it. I just think a loyalty program for our type of products doesn't work well. For others, it may work awesome.

Elyse
Elyse
Travel Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Its a complete loyalty and rewards application

5,0 il y a 6 ans

Commentaires : It has made it easier to keep track of customer information and sales. It gives us the ability to keep all of our repeat customers information together and reward our customers for their loyalty to our business.

Avantages :

The application has been a great asset, It is easy to use . We enter our client information and if needed can easily correct and update the information

Inconvénients :

Its been great for what we use it for , so there really isn't anything that I can say thats negative

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great team and great product

5,0 il y a 7 ans

Avantages :

Great program to drive customer loyalty. Besides the obvious punchcard functionality, the email, text and direct mail programs are all superb.

Inconvénients :

Could use a little work on both consumer and Merchant interfaces, but nothing that is a dealbreaker!

Réponse de l'équipe de Pro/Phase Marketing

il y a 7 ans

Thanks for submitting your review! We really appreciate you taking the time to do so. Please feel free to reach out at any time for help in any way! -RepeatRewards

Christian
Christian
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Rewards made easy.

5,0 il y a 8 ans

Commentaires : Easy to use but loaded with features and options. Allows us to tailor a rewards program to different levels customers.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! We're glad you are enjoying using our service and if you ever need anything at all- just ask! -RepeatRewards

John
President (É.-U.)
Produits pharmaceutiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very good experience.

5,0 il y a 8 ans

Avantages :

They have a great help desk, and are very willing to help you manage your program. Program easy to use on day to day basis.

Inconvénients :

Still have allot of back-end paperwork to manage. It takes some time to get your customers all set up. Once set up, it is seamless.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! A member from our Support team will be reaching out to you to see if there is anything we can do to help you minimize the amount of paperwork needed to manage since we offer a lot of solutions for streamlining the program. If you ever need anything at all or if you just want to brainstorm some marketing ideas for your program- just ask! We are here to help. -RepeatRewards

Jerome
PIC Pharmacy manager (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

easy way to reward our customers every time they shop

5,0 il y a 8 ans

Commentaires : An easy way to reward our customers for their loyalty!

Avantages :

The Repeat rewards software is very easy to use. We do not even have to swipe a card with our system. Just input the customers name and you are in business!!

Inconvénients :

The repeat rewards software really has no negatives to that I am aware of. It is a very easy way to reward our customers for their repeat business!

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! We really appreciate you taking the time to submit it and we are glad things are going well! If you need anything at all- just let us know! -RepeatRewards

Kim
Marketing Manager (É.-U.)
Matériaux de construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Repeat Rewards easy to use

4,0 il y a 4 ans

Commentaires : We have been able to have a rewards program with very little effort and expense. We have almost 1500 rewards customers and they do use there rewards on future purchases, so it does promote shopper loyalty.

Avantages :

Very easy to set up customers.Easy to add purchases on the backend. The reports and look up features are easy to understand. The link to send an email list to constant contact is very useful. The service is affordable.

Inconvénients :

The email templates are a little restrictive in that you can't customize the graphics and offers. Sometimes the service is unavailable when customers are trying to redeem points.

Isel
Owner (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Top Notch Customer Service

4,0 il y a 8 ans

Avantages :

It does what we need it to do and Repeat Rewards has been EXTREMELY accommodating and willing to work around our requirements and customize the software to fit our needs.

Inconvénients :

The user interface is not as "pretty" as other similar services. It would be great to check customer history from the tablet.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! I am happy to let you know that the tablet interface is getting a face lift soon as that is in the development queue now and we just announced a merchant dashboard app so we will prepare the data for your program to use this and a Support Specialist will let you know when this is ready for you to take a look at and use on your tablet if you wish too! -RepeatRewards

John
President (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Repeat Rewards Review

5,0 il y a 6 ans

Avantages :

Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs. It also helps provide us with purchasing trends, as well as giving us a platform for direct advertising.

Inconvénients :

There is a learning curve to get the most benefits out of Repeat Rewards, but customer service is more than willing to help.

Desiree
President (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great to work with

4,0 il y a 8 ans

Commentaires : The staff has always been great and our rewards program is an integral part of our business. Overall, we love working with Repeat Rewards!

Avantages :

Staff is very professional

Inconvénients :

There is so much information available that sometimes it is confusing to navigate the website.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! If you ever need anything at all or are having trouble finding the data you are looking for on your merchant site- just let us know- we're very happy to help! -RepeatRewards

Andrew
Manager (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Its a good product just needs to work a little better with our Epicor product

4,0 il y a 7 ans

Commentaires : we are able to offer a rewards program and we can use it for special pricing for sales on product in the store.

Avantages :

The App and the tracking you can do do within the online back in website. The members have enjoyed the spin wheel.

Inconvénients :

We have to enter the customer in 2 times once on epicor and one on Repeat Rewards. Also not much freedom on the emails that you can send out. Would use that more if you could put in out own info. Because we have to go add the customer into mail-chimp so we can do emails and thats a pain. Would also be able to edit on our own the member spin wheel

Réponse de l'équipe de Pro/Phase Marketing

il y a 7 ans

Thanks for the review! We do offer some custom options for emails so a member from our support team will be reaching out shortly with some more information on that to see if that is something you are interested in as well as to discuss some of the other items mentioned. We appreciate your business and please feel free to reach out with anything else you may need. We are here to help! -RepeatRewards

Tony
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Repeat Rewards is Great!

5,0 il y a 8 ans

Commentaires : We have been a Rewards member for several years now and have always appreciated the friendly
personnel when dealing with them! Also rewards program works great for our Hardware store! Just have signed up for them to take care of my website and social media.

Avantages :

Ease of use

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! We really appreciate you taking the time to complete this. If you ever need anything at all- just ask! We're here to help. -RepeatRewards

Kevin
Owner (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing Service

5,0 il y a 8 ans

Commentaires : Purchased a company that was using repeat rewards. Was looking for a way to keep my additional customers while being able to offer a perk to new customers. Repeat rewards did exactly that.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! We really appreciate it- If you need anything at all from us at this time, please let us know. We're hear to help and share suggestions to help with your marketing needs. -RepeatRewards

joe
owner (É.-U.)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Iron cage advertising!

5,0 il y a 8 ans

Commentaires : I've had Repeat rewards for over 15 years. If you want to keep your customers engaged use repeat rewards. Don't be cheap when it comes to advertising. Their programs keep them coming back.

Avantages :

Its automatic!

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! We really appreciate you taking the time to write it. If you need anything- just let us know! -RepeatRewards

Nik
HR Manager (É.-U.)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great platform, nice reporting functions, wonderful customer service!

4,0 il y a 7 ans

Commentaires : Being able to manage our rewards program has been priceless. This software gives us the ability to easily pull up reports, update our app, and change user information easily.

Avantages :

I love the customer service! Support staffs are always there to help and are my go-to's.

Inconvénients :

I didn't like the old design as it felt outdated. Recently, the website has undergone a redesign that has made functions easier to find.

Réponse de l'équipe de Pro/Phase Marketing

il y a 7 ans

Thanks for taking the time to post a review! We are glad you like the face lift we recently gave to the software (along with adding some enhanced functionality). If you need anything just let us know- we're here to help! Thanks! -RepeatRewards

Candance
Office Manager (É.-U.)
Produits alimentaires, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Overall pretty good

4,0 il y a 8 ans

Avantages :

The back office is easy to use and the reports are very helpful. The different ways to search is also helpful

Inconvénients :

The fact that you can void a coupon if the guest changed their mind or it was added in error, this can be very frustrating.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! I have submitted your request for a void functionality for incorrect offers that were redeemed to be reviewed by our development team for a future update and if this is implemented we will make sure to let you know. In the meantime, please feel free to let us know if this occurs so we can assist on our end. Thanks! -RepeatRewards

Tracey
President (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good option for independent hotels

5,0 il y a 4 ans

Avantages :

The product was reasonably priced compared to other products. It serves the needs we were looking for which was a rewards program for our regular guests.

Inconvénients :

The tablet is not always easy to use so we often rely on the manager to enter data in the computer.

Mike
CEO (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We have been very please with the program so far. Its achieved everything we wanted.

5,0 il y a 8 ans

Commentaires : It has been instrumental in developing our relationships with our guests, including but not limited to, encouraging more frequent visits, introducing new guests, guest recovery

Avantages :

Easy of use. Captures a lot of useful data and presents it in an easy to use format. Quick to find what I am looking for.

Inconvénients :

Looking forward to more development in electronic membership cards. ie some that fits in Apple Wallet etc. Also more integration with other restaurant systems. Being able to merge data with POS, Reservation and other marketing systems.

Réponse de l'équipe de Pro/Phase Marketing

il y a 8 ans

Thanks for the review! We have many POS integrations so I will have our Support Specialist reach out to you to see if there may be one available with the system you are using. We also are in the process of reviewing new app features too to add to our app service so will keep you in the loop on those developments as well! -RepeatRewards