RepeatRewards

RepeatRewards

par Pro/Phase Marketing

Qui utilise RepeatRewards ?

RepeatRewards est adapté aux entreprises indépendantes, aux entreprises qui possèdent plusieurs succursales et aux franchises. L'éditeur offre ses services aux restaurants, pharmacies, fournisseurs d'équipement, commerces de détail et autres fournisseurs de services personnels (salons, etc.).

Description de RepeatRewards

RepeatRewards propose un logiciel de fidélisation client efficace, abordable et bien plus encore ! Tirez parti de tous les outils nécessaires pour créer et gérer une base de données client et récompenser les clients afin qu'ils dépensent plus. Vous allez adorer les campagnes marketing personnalisées et éprouvées de l'éditeur, disponibles via publipostage, e-mail et applications mobiles. De plus, vous pouvez ajouter d'autres services qui fonctionnent avec le logiciel de fidélisation client de RepeatRewards, comme le parrainage et les sondages. Compatible avec de nombreux points de vente.

Informations sur RepeatRewards

Pro/Phase Marketing

http://www.repeatrewards.com

Fondé en 1986

Prix de RepeatRewards

RepeatRewards n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

RepeatRewards - Fonctionnalités

Logiciels de fidélisation client
CRM
Carte de fidélité
Cartes de fidélité
Gestion des abonnements
Gestion des cartes cadeaux
Gestion des récompenses
Portail des membres
Suivi des activités
Suivi des références

Avis sur RepeatRewards

Afficher 5 avis sur 168

Note globale
4,5/5
Facilité d'utilisation
4,4/5
Service client
4,7/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,4/5
Utilisateur vérifié
Social Media Coordinator
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 09/10/2018

"We LOVE using RepeatRewards!"

Commentaires: We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

Avantages: RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

Inconvénients: It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

  • Provenance de l'utilisateur 
  • Publié le 09/10/2018
Cj Q.
owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 29/03/2017

"Def develops a deeper sense of loyalty amongst our customers"

Commentaires: Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Avantages: Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

Inconvénients: Some of the reports can be confusing to use/ read.

Réponse de l'éditeur

envoyé par Pro/Phase Marketing le 29/03/2017

Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

  • Provenance de l'utilisateur 
  • Publié le 29/03/2017
Genn H.
manager
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 06/12/2016

"Rewards experience!"

Commentaires: I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

Avantages: I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

Inconvénients: I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

Réponse de l'éditeur

envoyé par Pro/Phase Marketing le 14/12/2016

Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program.
-RepeatRewards

  • Provenance de l'utilisateur 
  • Publié le 06/12/2016
Brandon B.
Owner
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    2/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 16/08/2017

"The website is so hard to use and navigate but I like the end results"

Avantages: The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.

Inconvénients: It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

Réponse de l'éditeur

envoyé par Pro/Phase Marketing le 17/08/2017

Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well.

In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time.
-RepeatRewards

  • Provenance de l'utilisateur 
  • Publié le 16/08/2017
David K.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/06/2017

"The past few months the system has been huge improvements the that customer service is awesome! "

Commentaires: EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

Avantages: It emails customers if that bounces auto postcards go out
Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found.
The software is getting updated to easier reading and easier to use
Staff is outstanding easy to communicate with and good attitude.
I belive it's one of the most robust rewards system out thier.

Inconvénients: They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion.
Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Réponse de l'éditeur

envoyé par Pro/Phase Marketing le 21/06/2017

Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

  • Provenance de l'utilisateur 
  • Publié le 13/06/2017