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VineSpring
Description de VineSpring
VineSpring est fier de proposer une solution d'e-commerce complète aux établissements vinicoles et brasseries en quête de simplicité. Vendez en ligne tout en gérant vos clubs et allocations facilement. Une excellente équipe d'assistance est disponible et toujours prête à vous aider ou à vous conseiller. La commercialisation directe au consommateur, en plus simple.
Qui utilise VineSpring ?
Les producteurs de vin qui sont investis dans leur canal de vente directe au consommateur.
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Avis sur VineSpring
VineSpring for Winery Allocation Models
Commentaires : VineSpring works very well for small wineries. Their support staff is amazing and prompt!
Avantages :
VineSpring works really well for wineries using an allocation model. It also works well with Wine Club organization and facilitation. I have been using it for about 5 years or so and I always recommend it.
Inconvénients :
I wish they had a way to upload tracking numbers to orders so that information could be viewed by customers logging into their accounts. Would be a much better level of service for us to offer our customers.
Process friendly, slow on analytics
Commentaires : I say the software is friendly, yet what makes it really friendly is its customer service. They are quick to answer and no question is too small for them. Most of the time I can find an explanation on their Help feature, but when I have needed a person, they respond quickly and in a nice way. They are right here in the US and they don't send you around to 10 different people.
Avantages :
The software really meets the needs for the process of selling wine. It has several features that allow you to follow the customer throughout the sale. It interlinks with other software, such as MailChimp and Square, which is useful although it can add to the cost.
Inconvénients :
I would like to have more flexibility to do analytics on our customer data base. The user should be able to design their own report. I like that you can easily download into Excel, but the way it is organize is sometimes confusing.
Vine Spring Eval
Commentaires : good support staff in setting up clean design good allocation tools hard to integrate with out side CRM
Avantages :
clean design tutorials and ease of set up friendly cupport staff
Inconvénients :
NO CRM , cost for limited club features
VineSpring Supports Small Business
Avantages :
Their customer service team is exceptional. Whenever we have a complex issue they are always available and ready to assist and help us learn how to best use their platform. The service functions really well and has numerous helpful ways to help segment and group your customers. Whether it's a club release, or general questions on how to best utilize their service, the VineSpring team understands our needs and is always ready to help.
Inconvénients :
We'd love if some of the reporting was a bit more comprehensive. We are able to track things really well with the existing reporting functions, but would like a bit more detail and a few more filters to focus on specific data.
Enhancements needed
Commentaires : Good
Avantages :
Easy to use, low cost, best customer service
Inconvénients :
1) There needs to be a report that can be downloaded into excel to the DEPOSIT SUMMARY to make it easier to account for Merchant Fees, Adjustments & Refunds. 2) The sync with SQUARE into VineSpring needs to be identified as "SQUARE" not "American Express". Since the SQUARE deposits into a different operating bank account it is a time consuming & difficult task to separate SQUARE payment transactions from VineSpring to enter the monthly VineSpring sales receipts and reconcile.
