Bloomfire

Bloomfire

par Bloomfire

Qui utilise Bloomfire ?

Bloomfire est idéal pour toute équipe, entreprise ou organisation à la recherche d'un moyen utile de partager des connaissances de manière sécurisée, facile et pertinente.

Description de Bloomfire

Bloomfire est un des principaux outils de gestion des connaissances internes. Cette plateforme permet aux équipes de partager des informations rapidement et en toute sécurité dans un environnement dynamique et social. La recherche optimisée par intelligence artificielle (IA) analyse tous les types de médias (y compris les vidéos) pour permettre aux équipes de trouver des informations plus rapidement et de prendre des décisions mieux informées. Bloomfire est utilisé par des centaines de milliers d'employés dans des entreprises de premier plan telles que Capital One, Southwest Airlines, Fedex et HomeAway pour accroître la productivité des équipes, prendre des décisions éclairées et générer davantage de résultats.

Informations sur Bloomfire

Bloomfire

http://www.bloomfire.com/

Fondé en 2010

Prix de Bloomfire

Bloomfire n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Bloomfire - Fonctionnalités

Logiciels de gestion de contenu
Contenu audio
Contenu vidéo
Formulaires Électroniques
Gestion SEO
Gestion de site web
Gestion de versions
Indexation de documents
Modèles personnalisables
Recherche en texte intégral
Éditeur d'images
Éditeur de texte
Chat en temps réel
Collaboration
Gestion de contenu
Gestion des documents
Partage des fichiers
Recherche
Analyse statistique
Benchmarking
E-mail et en ligne
Face-à-face
Format papier
Gestion des données
Gestion des enquêtes
Gestion des rémunérations
Gestion des échantillons
Gestion du panel
Par téléphone
Arbre de décision
Catalogage/catégorisation
Collaboration
Forums de discussion
Gestion de contenu
Gestion de la base de connaissances
Portail libre-service
Recherche en texte intégral

Avis sur Bloomfire

Afficher 5 avis sur 162

Note globale
4,3/5
Facilité d'utilisation
4,3/5
Service client
4,3/5
Fonctionnalités
4,1/5
Rapport qualité-prix
4,1/5
Carlos A.
Director Kandy CPaaS/UC Solutions Marketing
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 08/12/2017

"Great way to socialized sales content and news"

Commentaires: It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

Avantages: The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business.

Inconvénients: The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool

  • Provenance de l'utilisateur 
  • Publié le 08/12/2017
Paul I.
Product Manager
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 17/01/2017

"The way a knowledge base should be"

Commentaires: As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

Avantages: Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

Inconvénients: At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

Réponse de l'éditeur

envoyé par Bloomfire le 20/01/2017

Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!

  • Provenance de l'utilisateur 
  • Publié le 17/01/2017
Tyler C.
New Development - Ambulatory
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 11/06/2019

"Recent Updates Diminish Value of Product Usability"

Commentaires: The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Avantages: We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Inconvénients: The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Réponse de l'éditeur

envoyé par Bloomfire le 13/06/2019

We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.

  • Provenance de l'utilisateur 
  • Publié le 11/06/2019
Chris A.
IT Helpdesk Technician
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 17/01/2017

"A work in progress"

Commentaires: I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way.

Avantages: The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Inconvénients: Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Réponse de l'éditeur

envoyé par Bloomfire le 20/01/2017

Chris, glad to hear finding information through Bloomfire is quick and efficient. We are releasing an update to our post editor that should resolve your formatting issues. We are also releasing a feature that will allow you to bulk change contributors. We are always looking at ways to enhance Bloomfire and appreciate your feedback!

  • Provenance de l'utilisateur 
  • Publié le 17/01/2017
Rob B.
VP of Customer Support
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 24/01/2017

"Good General Product"

Commentaires: It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

Avantages: The search tool, and how it brings up all related material to peruse.

Inconvénients: Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

  • Provenance de l'utilisateur 
  • Publié le 24/01/2017