Description de Chargebee
Chargebee est un logiciel de facturation récurrente et de gestion des abonnements pour les entreprises de SaaS et d'abonnements. Avec une API REST puissante, des intégrations avec des outils essentiels tels que Zendesk, Salesforce, Intercom, Slack, Xero et la prise en charge de passerelles de paiement dans plus de 50 pays, ce produit aide à gérer l'intégralité du cycle de vie des abonnements clients, depuis la facturation jusqu'au recouvrement des recettes et à la comptabilité. Soutenu par Accel Partners & Tiger Global, Chargebee compte plus de 6 000 clients dans 53 pays.
Qui utilise Chargebee ?
PME et entreprises de taille moyenne. Logiciel en tant que service (SaaS), plateforme en tant que service (PaaS), e-commerce, commerce par abonnement, médias et télécommunications, espaces de coworking, services d'abonnement, Internet des objets (IoT), organismes à but non lucratif.
Où peut-on déployer Chargebee ?
Chargebee - Prix
À partir de :
- Oui, essai gratuit disponible
- Oui, version gratuite disponible
Chargebee est disponible en version gratuite et propose un essai gratuit. La version payante de Chargebee est disponible à partir de 299,00 $US/mois.
Chargebee en vidéos et en images
Fonctionnalités - Chargebee
- Base de données de contacts
- Calcul des taxes
- Catalogue de produits
- Champs personnalisables
- Conformité PCI
- Création des factures
- Données en temps réel
- Facturation en ligne
- Facturation récurrente
- Facturation récurrente de plusieurs périodes
- Facturation récurrente et des abonnements
- Factures personnalisables
- Gestion des abonnements
- Gestion des annulations
- Gestion des contrats/licences
- Gestion des demandes de paiement
- Gestion des remboursements
- Gestion des remises
- Historique des factures
- Intégrations de tiers
- Logiciels de gestion des souscriptions
- Options de paiement multiples
- Paiements en ligne
- Paiements mobiles
- Paiements électroniques
- Portail client
- Portail libre-service
- Prise en charge de plusieurs devises
- Prise en compte des revenus
- Rapports et analyses
- Rapports et statistiques
- Rapprochement bancaire
- Règles personnalisables
- Stratégie de marque personnalisable
- Suivi et analyse de l'utilisation
- Sécurité des données
- Tableau de bord d'activités
- Traitement des cartes de crédit et de débit
- Traitement des factures
- Traitement des paiements
- Traitement des paiements ACH
Alternatives à Chargebee
Avis sur Chargebee
Everything is in there
Commentaires : Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.
I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.
It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.
Alternatives envisagées précédemment : Maxio
Pourquoi choisir Chargebee : Recurly was more expensive and could not give us a good deal to their enterprise plan as an existing customer.
Logiciel antérieur : Recurly
Pourquoi passer à Chargebee : Chargebee was more simple which suited are business. Chargify was good too. Conceptually they can address complexer issues but it also makes it harder to implement. They could also not support future billing.
Réponse de l'équipe de Chargebee
il y a 2 ans
Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!
Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.
Alternatives envisagées précédemment : Paddle
Pourquoi choisir Chargebee : Patreon was hard to integrate as a developer.
My ChargeBee experience. Not great, not really bad either.
Commentaires : All in all, it wasn't a terrible experience, but the issues that we experienced (with some not completely on ChargeBee, but shared with Microsoft) didn't allow my experience to be great either. But what I can say is that once they iron out those integration issues with Partner Center, I don't foresee having any negative experiences going forward.
The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.
Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.
A deeply regrettable & expensive experience
Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows.
During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance.
Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers.
Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes.
Fast forward to today, and we are still grappling with an open ticket from [sensitive content hidden]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers.
To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior.
The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly.
Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case.
If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling.
It is quite intuitive and easy to use.
The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.
Subscription management you can rely on
Commentaires : Its been great to use Chargebee and we have absolutely no regrets about out decision.
The system is fast and provides a great development experience.
The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.
Alternatives envisagées précédemment : Stripe
Pourquoi passer à Chargebee : We wanted flexibility with payment gateways and a tool dedicated to subscription management.