Qui utilise Zoho Survey ?

Indépendants, grandes entreprises, moyennes entreprises, associations sans but lucratif, administrations publiques, petites entreprises

Description de Zoho Survey

Zoho Survey est un logiciel d'enquête et de création de questionnaires en ligne facile à utiliser qui vous offre toutes les fonctionnalités essentielles pour créer des enquêtes, les diffuser et analyser les données que vous recevez.
Utilisez les résultats de ces enquêtes pour prendre des décisions plus judicieuses.

Informations sur Zoho Survey

Zoho

https://www.zoho.com

Fondé en 1996

Prix de Zoho Survey

Zoho Survey est disponible en version gratuite et propose un essai gratuit. La version payante de Zoho Survey est disponible à partir de 20,00 $US/mois.

Vidéo de Zoho Survey
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À partir de

20,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Zoho Survey - Fonctionnalités

  • Collecte de commentaires
  • Distribution d'e-mails
  • Logique d'évitement
  • Outils d'analyse de données
  • Outils de présentation
  • Prise en charge des fichiers audio, image et vidéo
  • Questionnaires à choix multiples
  • Questions-réponses
  • Sondage en ligne
  • Sondage par SMS
  • Sondage par téléphone
  • Suivi des résultats en direct

Logiciels de vote : afficher la liste complète

  • Analyse statistique
  • Benchmarking
  • Créateur d'enquêtes
  • Distribution multicanal
  • Face-à-face
  • Format papier
  • Gestion des échantillons d'enquêtes
  • Gestion du panel
  • Par téléphone
  • Reporting

Logiciels pour études de marché : afficher la liste complète

  • Bibliothèque de questions
  • Collecte de réponses hors ligne
  • Division des questions (question branching)
  • Enquête mobile
  • Enquête sur sites web
  • Logique d'évitement
  • Outils d'analyse de données
  • Prise en charge des fichiers audio, image et vidéo
  • URL d'enquêtes personnalisées
  • e-mail marketing

Outils de sondage : afficher la liste complète

Zoho Survey - Logiciels similaires

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Avis sur Zoho Survey

Lire tous les avis

Score moyen

Facilité d'utilisation 4,6
Service client 4,4
Fonctionnalités 4,5
Rapport qualité-prix 4,3

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Écrivez votre avis !
Utilisateur vérifié
Director
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 21/10/2020

"Bon logiciel d'enquête"

Avantages: Une bonne alternative à EVAL & GO qui plus est, intégrable à l'offre ZOHO que nous utilisons déjà par ailleurs.

Inconvénients: Très facile à appréhender, il permet d'être utilisé en externe mais également pour des enquêtes internes

  • Source de l'avis 
  • Source : GetApp
  • Publié le 21/10/2020
Laura J.
Program Manager - Client & Field Service Technology Lead
Services financiers, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 06/02/2020

"The sophisticated tool with high end features to compile and analyze surveys and responses."

Commentaires: Zoho Survey has made it possible for us to quickly and efficiently generate the survey campaigns in the most reliable manner. We can prepare customized surveys to target a filtered out audiences and can use it for effective feedback collection from our major clients and employees. The reports can be analyzed in order to tackle any kind of problem or to make further changes or amendments in the organization to improve team performances. This tool with sophisticated features have made us more capable on how to drive our specific departments in the possible ways through their own feedback inputs efficiently conceived by this tool.

Avantages: At our organization, there has been a culture to keep in view the feed backs and reviews of the employees to promote a sense of integrity and confidence in the working place. For that purpose, Zoho Survey plays a major role in our company. Zoho Survey has extra credible features which can be easily used to implement a whole active survey campaign and engages the audience in responsive ways. We can design highly intuitive survey campaigns equipped with images and videos to engages our targeted audiences. We can filter out the recipients and the respondents in order to analyze the responses in a much better way.
It also comes with extra reliable features to track the responses and compile them in graphical and analytical ways.It can also be easily used and can be use to monitor the survey campaign from the mobile application. The pre-loaded and customized survey templates also helps in quickly formatting a highly decisive and responsive survey campaign.

Inconvénients: So far, I have only confronted few minor issues which needs to be improvise for better results. First of all, the customized surveys responses are lot difficult to be studied and analyze. For a campaign based on large recipients, a whole lot of deployment time is required in order to tackle few complex procedures. The reporting feature is also not at all user-friendly which makes it further difficult for new users to analyze the survey reports. We have hard time in following up the campaigns with this tool because it requires a continuous follow up.But the major portion of the application is working fine and the customer service is also quite responsive and help us solve the issues in a quick manner.

  • Source de l'avis 
  • Publié le 06/02/2020
Utilisateur vérifié
Administration
Vins et spiritueux, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 09/09/2020

"Easy and accesible"

Commentaires: I have only used it with the free trial and I would say so far so good

Avantages: It is easy to use and very clear with a lot of type of questions and it has all the requirements needed

Inconvénients: The free trial is very short. It would be great to have a cheaper price for students who use it

  • Source de l'avis 
  • Source : GetApp
  • Publié le 09/09/2020
Elizabeth P.
Director HR
Marketing et publicité, 5 001-10 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 13/12/2019

"Competitiveness in sight based on information and results."

Commentaires: We always live up to have and offer quality products, for this reason the opinion of third parties is essential to maintain this level of quality of which we speak. That is why we decided to use Zoho Survey to create the precise surveys in social networks about our services and products. At the same time that it has triggered an orbit of positive hypotheses with the results, this opens several paths and is something we needed. It really works very well and has no errors during its process.

Avantages: Zoho Survey has helped me to have a good appreciation of the statistics and the survey format that no other program has given me, thanks to this platform I can make accurate decisions according to the surveys that customers respond through the system. In addition, its integrations are excellent with other products and its price is very accessible to the public. It is definitely a very good program and with great boom at the level of public opinion format and its subsequent analysis.

Inconvénients: I emphasize that it is a very functional program. Therefore I do not have something negative to highlight from this software, I can say that it is just what I was looking for.

  • Source de l'avis 
  • Publié le 13/12/2019
Arturo C.
Claims Analyst
Transport routier/ferroviaire, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 20/09/2020

"Zoho is a great tool for customer service businesses"

Commentaires: Zoho is an overall great product that provides the necessary tools for a company to meet the needs of customers such as the help desk ticket system, live customer chat support and inter office chat feature. We use this everyday at work, Monday - Friday and it has helped our department to have an organized system to keep up with our daily workflow.

Avantages: The ticket system to helping customers in her order received is superb especially since it provides other options for the customer to provide further information such as including attachments such as picture, documents, etc.

Inconvénients: At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 20/09/2020