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Sprinklr
Description de Sprinklr
La mission de Sprinklr est d'aider les marques les plus appréciées au monde à mieux satisfaire leurs clients. Pour ce faire, cette plateforme de CXM (Customer Experience Management) permet des connexions humaines à l'échelle de plus de 25 canaux de communication différents tels que Twitter, Facebook et Instagram. Sprinklr, dont le siège social est situé à New York, emploie plus de 1 400 personnes réparties dans 22 sites, travaille avec plus de 1 200 des marques les plus importantes du monde, notamment : McDonald's, Nike et Microsoft.
Qui utilise Sprinklr ?
Les clients de Sprinklr sont des entreprises figurant dans le classement Fortune 2000 souhaitant atteindre le consommateur connecté, à grande échelle.
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My experience with Sprinklr
Commentaires : We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.
Avantages :
How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.
Inconvénients :
Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.
the world's best enterprise customer experience management solutions.
Commentaires : Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.
Avantages :
With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use
Inconvénients :
Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy
The essential tool to successfully manage my company's social networks
Commentaires : I can schedule and post my content efficiently, monitor interactions with my followers, and respond to their comments and messages in real time.
Avantages :
What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company.
Inconvénients :
I think it would be very beneficial to have better guidance and training to be able to take full advantage of all the features.
I don't like it
Commentaires : I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.
Avantages :
The only thing I like is that I can see all social media account from the company I work for in the same software.
Inconvénients :
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
Sprinklr is game - All in one social media platform
Commentaires : It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022
Avantages :
It is fast, accurate & effcient. It understands the current marketing needs
Inconvénients :
Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature
