Sprinklr

Qui utilise Sprinklr ?

Les clients de Sprinklr sont des entreprises figurant dans le classement Fortune 2000 souhaitant atteindre le consommateur connecté, à grande échelle.

Description de Sprinklr

La mission de Sprinklr est d'aider les marques les plus appréciées au monde à satisfaire leurs clients. Pour ce faire, la première plateforme au monde de gestion de l'expérience client (CXM) permet des connexions humaines à l'échelle de plus de 25 canaux de communication différents tels que Twitter, Facebook et Instagram. Sprinklr, dont le siège social est situé à New York, emploie plus de 1 400 personnes réparties dans 22 sites, travaille avec plus de 1 200 des marques les plus importantes du monde, notamment : McDonalds, Nike et Microsoft.

Informations sur Sprinklr

Sprinklr

http://www.sprinklr.com

Fondé en 2009

Prix de Sprinklr

Sprinklr n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

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Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

Sprinklr - Fonctionnalités

  • Collaboration
  • Engagement des clients
  • Gestion de contenu
  • Gestion de plusieurs comptes
  • Planification des publications
  • Rapports et analyses
  • Suivi des marques
  • Suivi des médias sociaux
  • Édition automatisée

Logiciels de gestion des réseaux sociaux : afficher la liste complète

  • Analyse des comportements
  • Contenu dynamique
  • Gestion des leads
  • Marketing multicanal
  • Pages de renvoi et formulaires web

Logiciels de marketing tout-en-un : afficher la liste complète

  • Blogs
  • Chat en temps réel
  • Fil d'activités et d'actualités
  • Gestion de la publicité
  • Gestion des groupes
  • Gestion des événements
  • Intégration des médias sociaux
  • Médiathèque
  • Sécurité des données
  • Tag sur les médias sociaux

Logiciels pour réseaux sociaux : afficher la liste complète

  • Alertes configurables
  • Analyse de la concurrence
  • Analyse des sentiments
  • Analyse/notation de l'impact
  • Engagement des clients
  • Gestion de l'é-réputation
  • Segmentation du public
  • Suivi des promoteurs
  • Suivi des tendances
  • Tableau de bord

Outils de social media : afficher la liste complète

  • Analytique
  • Ciblage client
  • Filtrage des mots-clés
  • Gestion de contenu
  • Gestion de plusieurs comptes
  • Gestion des contacts
  • Planification des publications
  • Suivi des conversions
  • Édition automatisée

Outils pour community manager : afficher la liste complète

Sprinklr - Logiciels similaires

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Avis sur Sprinklr

Lire tous les avis

Note globale

4,2/5

Score moyen

Facilité d'utilisation 3,8
Service client 3,9
Fonctionnalités 4,3
Rapport qualité-prix 3,9

Évaluer le logiciel

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Écrivez votre avis !
Ksenia B.
HR manager
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 11/03/2018

"My experience with Sprinklr"

Commentaires: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Avantages: How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Inconvénients: Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

  • Source de l'avis 
  • Publié le 11/03/2018
Paige E.
Social Media Analyst
Marketing et publicité, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/09/2020

"Sprinklr makes my life easier!"

Commentaires: I really like Sprinklr. I use it for work, but I'd love to be able to use it in a personal sense too on my own social handles. It makes life so easy when you can preschedule social posts and replies/responses on social media. Overall, the tool has a lot of great functions and the more you play around with it, the easier it is to navigate. I've been using it for almost 2 years now and I've never had any major issues with it.

Avantages: I use Sprinklr every single day and it definitely has a lot of pros. For me, the biggest pro is being able to schedule all of your content in advance. I run a Twitter handle for a big company, so it's great to use the Editorial Calendar and plan out posts for the full month. I can move things around easily and it's really convenient to see how your day/week/month will break down. I also love that you can track your metrics easily within Sprinklr. We use their tagging system and it makes it helpful for tracking how we performed on social for events or launches. I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well. I've created a dashboard that follows any and all accounts that might be relevant to my handle. From this dashboard, I can easily schedule retweets and engage with posts, while also being able to track metrics on how those retweets/quote retweets/replies perform on social. I also LOVE the asset boards. You can create boards for your needs and it's such an easy way to store photos, videos, and social posts that you can leverage and find when you need them.

Inconvénients: I don't love how many emails it sends. I get an email every time a post goes live and I don't really look at them. I move them to a folder that I never open. The mobile app isn't as user friendly as the web browser, which makes things difficult especially if you're covering social media at an in person event. It would be nice if the mobile app was more user friendly so you could easily upload posts in real time. Even if the ability is currently in the mobile app, it's not easy to execute, so I don't use it. Instead, I carry my computer around with me and hope that I have enough battery/space to whip it out and use Sprinklr for my posts. The other thing I would really love to see improved is on the Social Listening boards you can create. They only go back 10 days, so if you're looking at a social account and want a post from 11+ days, you won't be able to find it to retweet/share.

  • Source de l'avis 
  • Publié le 30/09/2020
Utilisateur vérifié
senior copywriter
Marketing et publicité, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 22/06/2020

"I don't like it"

Commentaires: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Avantages: The only thing I like is that I can see all social media account from the company I work for in the same software.

Inconvénients: I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

  • Source de l'avis 
  • Publié le 22/06/2020
Utilisateur vérifié
Senior Social Media Manager
Ressources humaines, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 17/09/2020

"Fantastic Social Media Management Software"

Commentaires: I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that. If you're just starting out in social or have a small business, this may not be the software for you. But if youre a mid size company and above, Sprinklr is awesome.

Avantages: The part of Sprinklr that I loved the most was their reporting. Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools. I never had to have anything extra to help track our social media engagements.

Inconvénients: The social listening feature on Sprinklr is ok. Their listening software does as pretty good job or tracking mentions on social but if you want to track the whole internet, you're going to need some extra help.

  • Source de l'avis 
  • Publié le 17/09/2020
Catherine C.
Marketing Communication Manager
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/03/2018

"a wonderful and powerful tool"

Avantages: the Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful.

Inconvénients: maybe it takes a lot of time to get your bearings within the tool.
but once you get used to using the software the benefits and the use you can give it is incredibly good!

  • Source de l'avis 
  • Publié le 14/03/2018