17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
WalkMe
Description de WalkMe
WalkMe est le pionnier de la Digital Adoption Platform (DAP), une plateforme de conseil, d'engagement, de connaissances et d'automatisation de classe entreprise. L'algorithme contextuel de WalkMe rationalise l'adoption numérique en interne et en externe, garantissant que les bons utilisateurs reçoivent les informations appropriées exactement au moment où ils en ont besoin. DAP de WalkMe permet la création de séquences interactives à l'écran, qui guident et engagent les utilisateurs tout au long de leur expérience numérique.
Qui utilise WalkMe ?
Entreprises, PME, start-up, organismes à but non lucratif, gouvernement, etc.
WalkMe ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
WalkMe
Alternatives à WalkMe
Avis sur WalkMe
WalkMe un programme de formation interne
Commentaires : Le produit a été très riche en fonctionnalités et il faut dire qu’ils font un excellent leur travail. »
Avantages :
L'implémentation a été excellente et nous avons pu améliorer de manière significative l'expérience utilisateur
Inconvénients :
l’outil a des fonctionnalités beaucoup moins accessibles à l’utilisateur lambda disposant de connaissances techniques limitées.
WalkMe is great for digital adoption - bringing software end users up to speed
Commentaires : Very happy with this software. The WalkMe support team was also amazing!
Avantages :
My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!
Inconvénients :
Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.
Extremely robust platform for digital adoption
Commentaires :
Customer self-onboarding.
Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.
Avantages :
WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.
Inconvénients :
It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.
Réponse de l'équipe de WalkMe
il y a 6 ans
Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again!
Alternatives envisagées précédemment :
Disappointed Decision Maker
Avantages :
The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting.
Inconvénients :
They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request.
Top tool for creating interactive user onboarding
Commentaires : It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.
Avantages :
With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).
Inconvénients :
Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages.
