Qui utilise Deskero ?

Deskero cible toutes les entreprises qui souhaitent s'engager avec les clients de manière plus personnelle et significative, tout en comptant sur un système solide de gestion des cas d'assistance.

Description de Deskero

Deskero est un logiciel d'assistance technique robuste, doté de fonctionnalités telles que l'assistance multicanal, une base de connaissances, l'intégration de réseaux sociaux, le chat en direct intégré, des réponses prédéfinies et la gestion des clients préférés. Le logiciel vise à intégrer l'engagement social dans le service client, avec une surveillance innovante des réseaux sociaux qui permet aux entreprises de surveiller toutes les conversations significatives sur les réseaux sociaux pouvant concerner leurs marques.

Informations sur Deskero

Deskero

http://www.deskero.com/

Fondé en 2012

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Présentation des tarifs de Deskero

Deskero n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Deskero est disponible à partir de 9,00 $US/mois.


À partir de

9,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement et prise en charge de Deskero

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Documentation

Deskero - Fonctionnalités

  • Accès et contrôle à distance
  • Alertes et remontée des problèmes
  • Chat en temps réel
  • Communication multicanal
  • Configuration des workflows
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des centres d'appel
  • Gestion des ressources informatiques
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Macros et réponses types
  • Monitoring réseau
  • Portail libre-service
  • Rapports et analyses
  • Routage automatisé
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des interactions

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Lire tous les avis

Score moyen

Facilité d'utilisation 4,8
Service client 4,7
Fonctionnalités 4,5
Rapport qualité-prix 4,6

Évaluer le logiciel

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Écrivez votre avis !
Ray L.
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 20/07/2017

"Deskero allows you to measure I.T., so that you can manage it."

Avantages: Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Inconvénients: A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 20/07/2017
Andrea A.
Business Development
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 19/08/2020

"Simple, complete, scalable and customizable with API"

Commentaires: We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

Avantages: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Inconvénients: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 19/08/2020
Utilisateur vérifié
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/02/2018

"Good but not cheap"

Avantages: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Inconvénients: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Réponse de l'éditeur

envoyé par Deskero (Nabra Ltd) le 08/03/2018

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/02/2018
Marc C.
President
Logiciels, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/02/2020

"Easy process to onboard ticketing system for our clients"

Commentaires: We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Avantages: Clean and easy to understand / use interface. Support and implementation went smooth and well documented.

Inconvénients: We are french based company (Quebec) and the french language pack needs a bit of update.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/02/2020
Mark K.
Head of Products
Comptabilité, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 12/09/2016

"Used for client support email ticketing help desk"

Commentaires: We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient.
We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after.
We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does.
If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles.
Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

Avantages: Very easy to use
Easy to setup, adding external mail account for incoming mails.
Simple efficient layout. This is important when your agents are staring at it all day.
Auto allocation of incoming queries is very good.
Pricing is great

Inconvénients: None really, we are on the entry package with a few agents and it has been working well for the last few months.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 12/09/2016