15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
RazorSync
Description de RazorSync
Rationalisez la gestion de votre entreprise de plomberie avec le logiciel RazorSync pour smartphones, tablettes et ordinateurs. Planifiez, intervenez, facturez et gérez les dossiers de vos clients sur le terrain. Affichez les missions et les techniciens sur une carte pour gagner du temps et réduire le nombre de déplacements en modifiant le planning et en réaffectant le personnel de manière efficace. Les données sont stockées sur le cloud pour rester facilement accessibles et les dossiers des clients mettent automatiquement à jour votre logiciel QuickBooks à distance. Les utilisateurs de RazorSync envoient des factures plus élevées, augmentent leurs revenus et améliorent la satisfaction des clients. Commencez votre version d'essai gratuite dès aujourd'hui !
Qui utilise RazorSync ?
Les propriétaires d'entreprise et les franchiseurs qui fournissent des services sur site (électriciens, plombiers, entrepreneurs généraux, services de réparation d'ordinateurs/appareils électroménagers, etc.).
RazorSync ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
RazorSync
Alternatives à RazorSync
Avis sur RazorSync
Best Bang for Buck!
Commentaires : I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based. RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.
Avantages :
Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed. All the other features are great but you can find the same features elsewhere (and pay a lot more).
Inconvénients :
Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky. UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.
LOVE IT!
Commentaires : Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.
Avantages :
I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.
Inconvénients :
I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.
Réponse de l'équipe de RazorSync
il y a 2 ans
Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.
Alternatives envisagées précédemment :
I wear all the hats
Commentaires : There is a little bit of a learning curve, but it is fairly intuitive. When I get stuck, customer service is very responsive, with short hold times and hands-on tutorial help
Avantages :
The flexibility of the invoice entries. I can edit as needed.
Inconvénients :
I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services
Réponse de l'équipe de RazorSync
il y a 5 jours
Hello Scott! Thank you for your positive review. We're thrilled to have you as our Customer and genuinely appreciate your feedback and especially, your acknowledgement of our 'high touch' Customer Service Team. You can be assured that we'll continue to improve our feature set to increasingly deliver more value. Many thanks again!
Daily User my thoughts...
Commentaires : My overall experience has been ok. However, once we stop having the internal page down errors and all other issues, we tend to experience daily it will get better.
Avantages :
As a daily user for Razor sync, I can say it has its hits and it has its misses. Sometimes we have a good day of use, then other days it's not so good. These are my experiences with this program.
Inconvénients :
The improvement should be testing out why we experience the internal pages lost every other day. This has happened pretty regularly since using the program. It slows down our productivity and we can't do most of our work when this is down.
Réponse de l'équipe de RazorSync
il y a 4 heures
Good Afternoon Ashley! Thank you for taking the time to review RazorSync. Although we strive to provide exceptional reliability, we must also acknowledge that recent service interruptions have posed challenges. We share your optimism while also providing assurances that our team is working diligently to ensure continuously solid uptime to return us to the high level of stability our Customers have always known us for. As always, please do not hesitate to contact us (877) 675-4395 or support@razorsync.com if we can be of assistance. Thank you for allowing us to serve you!
Alternatives envisagées précédemment :
Okay software for the price
Commentaires : Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.
Avantages :
Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.
Inconvénients :
The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.
Réponse de l'équipe de RazorSync
il y a 3 ans
We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.
