Pour qui ?

Automotive manufacturers, dealerships and online advertisers, Real Estate brokers, builders and online advertisers, multifamily property management companies.

Notes moyennes

80 avis
  • Note globale 4.8 / 5
  • Facilité d'utilisation 4.8 / 5
  • Service client 4.9 / 5
  • Fonctionnalités 4.7 / 5
  • Rapport qualité-prix 4.7 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Contact At Once!
  • http://www.autodealerchat.com
  • Fondé en 2005

En savoir plus sur Contact At Once!

Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works across devices, so you can initiate chat and text conversations with consumers and sell more. From the widest software deployment options to the only truly complete conversation management solution, come see why our customers rate us #1 in satisfaction.

Contact At Once! - Fonctionnalités

  • Chat proactif
  • Ciblage géographique
  • Formulaire hors ligne
  • Intégration de tiers
  • Partage d'écran
  • Réponses préenregistrées
  • Stratégie de marque personnalisable
  • Suivi des visiteurs de sites web
  • Transferts/Routage
  • Base de données de contacts
  • Concessionnaire voitures d'occasion
  • Concessionnaire voitures neuves
  • Crédit concessionnaire auto
  • Gestion de la comptabilité
  • Gestion des collectes
  • Gestion des documents
  • Gestion du financement
  • Intégration de sites web
  • Service clientèle
  • Suivi de location

Logiciels similaires

Avis les plus utiles sur Contact At Once!

Contact at Once is the Best Thing Since Sliced Bread!

Publié le 21/08/2016
Chip B.
Auto World USA
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: As the Internet Sales Manager for a large auto wholesaler, it's my mission to connect our customers with our product and Contact at Once is the tool that yields the most results. CaO allows our sales staff to stay connected with customers at any time of the day and to capitalize on the shopper who works all day and doesn't have time to car shop, apartment hunt, etc. until the late evening hours after the kids have gone to bed. Beyond crushing time barriers, CaO allows for not only live chat, but also text messaging. The reporting and management features send me emails so I can review each conversation if I choose and flag them as a training topic or someone that needs further follow up. Agent enrollment and management is a breeze AND the support staff is beyond wonderful. On top of that, if your in-house agents aren't available when needed, CaO also offers managed and co-manage chat where they can manage your company's chat presence either totally or in part. This is a communication Swiss Army knife that you can't afford to do without.

Avantages: Transfer chats from desktop to mobile and back again without missing a beat. Agent enrollment and monitoring is a breeze and enhances my ability to ensure staff follow through and consistency.

Inconvénients: I wish sending pictures and video was as easy as just clicking one button and uploading or filming. It's not, but that's a development issue on their horizon. Soon!!

In use across 3 different dealerships, and working like a charm.

Publié le 24/07/2018
Tim M.
IT Manager/Systems Administrator
Immobilier
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: The world doesn't use the telephone much anymore for getting in touch with an auto dealership. They would prefer to text or chat from their mobile device from where ever they may be. ContactAtOnce is a great tool for getting a chat about a specific vehicle on a dealer website. It includes the ability to customize the dealer side of the application so that instead of typing out a long response, you can pick from some preconfigured responses, therefore allowing a salesperson to respond more promptly to questions.

Inconvénients: Some of our sales team wish that there was an integration with something like Grammarly or another spell check/grammar check software so that they are alerted to misspellings or bad grammar.

Fantastic tool!

Publié le 29/09/2016
Tommy K.
Internet Manager
Automobile, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My store uses an older CRM that is functional, but lacks many of the most up to date features offered by newer CRM's, including texting. Enter Contact at Once. They have made it very easy for me to reach out to my customers through text, and for our customers to contact us through text or chat. For the money, I don't think there's a better tool out there.

Avantages: Intuitive texting capability, desktop app makes it easy to start and continue conversations with customers, internal chat capability, integrates with all my third party sites, good mobile app

Inconvénients: Desktop app could use some tweaking, but this is a minor thing.

The new update brings it to a totally new level

Publié le 14/04/2019
Utilisateur vérifié
Founder
Automobile, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This is a really good option, especially if you are in automotive space.

Avantages: It works and it works great. Their operators reply really fast. Price is probably both good and bad... It is really good if you are looking to a "managed" chat solution (includes operators that communicate with your website visitors).
The new updated version of this software has great UX/UI, as well as functionality.
Reliable provider. Kia Canada trusts them, since this is the only chat provider that they recommend to their dealerships (as well as they coop a part of your cost if you are a Kia dealership).

Inconvénients: The price is not the best if you do not need operators (don't quote me on this one... by now you could probably get a cheaper package without operators...)

Customer Service and ease of use

Publié le 03/11/2016
Angela R.
Internet Manager
Automobile, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: If your dealership is not using Contact at Once for your chat platform you need to. The ease of use and transfer of information into our CRM is absolutely amazing. If something happens to go wrong, their customer service department is next to none! You won't have a problem for very long! We love contact at once! It makes our Internet Department run much smoother and gives our customers direct access to us. any time of day!

Avantages: This software gives us the ability to go mobile and chat with our customers in real time from our lot, our home, or on our lunch break.

Inconvénients: Contact at once is limited on the types of businesses they are equipped to assist.

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