Club Automation

The staff at Club Automation is second to none!

Avantages :

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software!

Inconvénients :

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Accounting/Business Owner

Commentaires : I really love the CA system. We started with Club Automation in 2013. I am constantly learning what this system can do. It makes my life so much easier. I can access from work, my phone or at home.

Avantages :

I love how easy it is to set up programs in the court sheets for our junior and members. It is so easy to make changes if needed. I work on the court sheets about 80% of my day and it makes my life so easy.

Inconvénients :

1)Would love if our members could go on-line and schedule their own make up classes. 2) Sometimes the blocking of courts does not work. If you are making changes using the block feature it sometimes reverts back to an old-blocked court.

Perhaps the most frustrating software and customer support I've ever used.

Commentaires : There are several days when I would rather go back to a pencil-and-paper accounting system than use Club Automation.

Avantages :

The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier.

Inconvénients :

The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience.

Club Automation Review

Commentaires : I've had a good experience with CA I prefer it over other platforms that i may have used in the past !

Avantages :

It's easy to navigate and learn! Easy access to members profiles and easy to work with and explain to others who are just learning the system !

Inconvénients :

Registration process could be a little easier versus having to scroll through everything !

Ease of Use for the End User

Commentaires : Overall it helps to plan for classes by knowing who and how many are registered.

Avantages :

As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward.

Inconvénients :

It takes too many clicks to get to the class roster.