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SentricHR
Description de SentricHR
Sentric fournit un logiciel de RH et de paie qui connecte les entreprises à leurs employés. Transformez votre lieu de travail avec un logiciel RH complet qui vous permet de faire plus que de gérer les données et de dématérialiser entièrement les documents. SentricHR vous permet de faire passer votre personnel au premier plan en automatisant les processus clés, en vous aidant à rester en conformité, etc.
Qui utilise SentricHR ?
Petites et moyennes entreprises (35 à 1 500 employés) à la recherche d'un logiciel RH complet pour transformer leur lieu de travail. Gestion des RH, de la paie, des documents, des signatures électroniques, des avantages, du temps, des talents, etc.
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Avis sur SentricHR
Fully integrated HR platform and exceptional customer service!! Unheard of combo until SentricHR
Commentaires : Sentric has consistently offered a manageable platform form for integrated HR services (payroll, benefits, etc.) combined with easy to use self-service features but the greatest value Sentric provides is in their customer service. They offer proactive training sessions and respond quickly to any and all issues. They truly offer best in class service in addition to a strong HRIS platform.
Avantages :
Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.
Inconvénients :
The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.
Réponse de l'équipe de Sentric
il y a 3 ans
Thanks so much, Suzanne! We appreciate you taking the time to leave a thoughtful review.
Alternatives envisagées :
Excellent Software with Many Options
Commentaires : The staff at Sentric have been incredibly responsive and friendly. They are more than ready to take time out of their day to help with a solution of any kind. If the company doesn't have an immediate solution for an issue, they are willing to brainstorm and come up with solutions not only to better our experience but to use to improve the experiences of other companies. They do not shirk the chance to develop new avenues to improve overall customer experience.
Avantages :
The ease of use as well as the clarity with which things are presented, both from an administrative position and an employee position, is a breath of fresh air compared to the system we were using previously. It's an open environment with a lot of room for customization which can help us to engage employees in using the software as well as adapt to our ongoing needs.
Inconvénients :
We are missing a few specific integrations for our company's needs but nothing that we can't work around. The staff at Sentric are already helping us to build out some solutions for the missing pieces.
Réponse de l'équipe de Sentric
il y a 2 ans
Thank you for your thoughtful review, Justin! We really appreciate it, and we are glad you are having a great experience so far. We look forward to a longstanding partnership!
The entire platform needs an improvement from web portal to mobile application.
Commentaires : Adding data into a central location.
Avantages :
I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.
Inconvénients :
* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled. * There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix. * Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us. * after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML. * Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee. * The web interface is not responsive. * the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO. * Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why? * It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help. I have more to add, you can give me a call.
Alternatives envisagées :
Sentric is a fabulous choice for ease of use and integration
Commentaires : The whole team from start to finish was STELLAR! They were friendly, helpful, and really took the time to make sure I understood how to set up different areas of the system. The training offered is great - I can watch a video on my own time, or schedule something one on one, or sign up for a live webinar.
Avantages :
Shopping for HRIS software is time-consuming. You will find that some have a lot of bells and whistles - then you dig into the demo and realize it is clunky and difficult to navigate and there are major pieces missing. SentricHR is the most complete HRIS software out there - they cover payroll, performance, benefits, onboarding, document storage, and probably more that I am leaving out. SentricHR was super easy to work with and answered every question in a timely manner.
Inconvénients :
This is silly, but it times out after 5 minutes if you are not active on the screen. This is for security purposes - but I am the type of person to work on 3 different screens and I work on one screen for a bit then come back to another screen to work - so it is a bit frustrating to have to log back in when I have not been active on the screen - but I am getting used to this and I understand the reasoning.
Réponse de l'équipe de Sentric
il y a 2 ans
Thank you so much for the positive feedback, Adrianne! Our Product Team works really hard to consistently meet expectations like yours, and we are thrilled to hear that SentricHR is hitting the mark for you and your team! We appreciate you taking the time to leave a review and look forward to a long-standing partnership.
Alternatives envisagées :
SentricHR Review
Commentaires : I would say it was mostly favorable, however the implementation process was much more labor intensive on the customer end than we had anticipated, and there were a few miscues in the implementation that did cause some audit/cost issues on our end. The ongoing struggles with the support response time have also been a concern.
Avantages :
The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.
Inconvénients :
The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.
Réponse de l'équipe de Sentric
il y a 3 ans
Thanks for your feedback, Shannon! Our team continues to work diligently to make the software easier to use, and we will submit your comment on toggling back and forth to our product team.
