FMX

Outil de maintenance

Avantages :

Facile à utiliser, il convient à tout le monde à moindre formation et permet la gestion des équipements de travail avec un support client rapide.

Inconvénients :

Je n'est pas de contrôle sur certains champs

FMX is ideal for multi-site property and facility management

Commentaires : Prior to FMX we had no work order system at all. No one really knew if repairs were completed, many requests were simply forgotten. Staff were frustrated by the lack of communication and length of time for work request completion. FMX solves all of this and more. We track costs, inventory, timelines and documents associated with the work orders.

Avantages :

The set up, customization, implementation was incredibly easy! Many of our staff are not very computer savvy but we had little to no issues with the rollout. The user interface both desktop and mobile is intuitive and simple to navigate.

Inconvénients :

The only thing I have found that isn't really a con, but when I finalize a work order, I would like to not have it be re-opened by users.

FMX Review

Commentaires : I've used 3 different Maintenance ticketing systems, and FMX is definitely the best one for ease of use and searchability.

Avantages :

It is very easy for Requesters to submit maintenance tickets, so we are more organized now with requests flowing into one central spot. The Respond feature is great too, as it allows Users and Requesters to communicate directly within a ticket.

Inconvénients :

There are a lot of customizable options, so it can be tricky to know what to select at first. Also, the "on behalf of" feature is useful, but it has confused a lot of people, as they think they need to select their own name in that field.

FMX for request forms

Commentaires : It works well because we are able to utilize it on one platform in one convenient location.

Avantages :

It gives you a lot of options for the type of forms you can create. We use it for IT help issues, general maintenance requests, and marketing, media and communications requests.

Inconvénients :

It is pretty much preset on what you can and can't add in. It has some presets that don't work with every form, so you have to select information that is not necessary in order to complete the form.

Perfect for K-12 Public Schools

Avantages :

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Inconvénients :

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.