Qui utilise FMX ?
Établissements d'enseignement primaire et secondaire Manufacture Organisations religieuses Gestion de la propriété Gouvernement Organismes à but non lucratif Zoos Enseignement supérieur Soins de santé Restauration rapide Banques
Description de FMX
FMX offre un logiciel de gestion des installations configurable qui aide les organisations à rationaliser leurs processus, à augmenter la productivité de leurs biens et à transformer des informations exploitables en résultats concrets. Ce logiciel permet de réduire le temps de résolution des ordres de mission, d'organiser des tâches de maintenance préventive et de gérer vos équipements et vos biens à l'aide d'un système facile à utiliser. L'éditeur de FMX propose une solution entièrement dédiée à l'excellence opérationnelle et à l'amélioration des résultats de ses clients.
Informations sur FMX
Facilities Management eXpress
Fondé en 2012
Prix de FMX
FMX n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de FMX ci-dessous.
FMX - Fonctionnalités
Avis sur FMX
Afficher 5 avis sur 350
Publié le 04/12/2018
FMX is a great solution for us
Commentaires: Very pleased with the system and it's a great value for the money.
Avantages: All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.
Inconvénients: I wish we had more control of some of the fields and could label them with our internal lingo.
Réponse de l'éditeur
envoyé par Facilities Management eXpress le 05/12/2018
Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX and that it's working well for Rowland Hall. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience.
Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!
Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
Publié le 11/12/2019
Perfect for K-12 Public Schools
Avantages: K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.
Inconvénients: There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.
Publié le 16/01/2020
FMX In K-12 Education
Commentaires: Overall, I'm very happy with FMX. I chose this product, I designed the use cases, and while it is not as fully-featured as I'd like as my role in IT, it does the job admirably.
What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment.
For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal.
With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense.
This is a ticketing system with inventory and asset management.
It is NOT a hyper specific IT helpdesk, nor a hyper-focused Facilities Management tool, as I mentioned in the Pros section. It does what it does VERY well. If you are looking for something beyond an tool for running operationally, this may struggle.
Publié le 28/10/2019
Greatest People Ever to work with!
Commentaires: The FMX staff are probably the most helpful people I've ever worked with. They answer often within the hour of an emailed request and many times the reply comes even faster than that. They try to cater to our every need within their ability and then, like I mentioned above, when the program cannot do what we need, they find another way. Best customer service every.
Avantages: It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.
Inconvénients: The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.
Publié le 22/03/2018
I'm usually the person initiating all facilities requests from our organization.
Commentaires: It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.
Avantages: It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.
Inconvénients: I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.
Réponse de l'éditeur
envoyé par Facilities Management eXpress le 27/03/2018
Thank you for taking the time to write a review for FMX! We are thrilled that you find FMX extremely user friendly!
In your review you mentioned wanting to search requests by the person who created them, as well as be able to hide cost and worker hours. We would be happy to show you how to do this! We will be emailing you shortly to discuss this further!